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“Excellent service from very helpful management”

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Silver Fern Rotorua - Accommodation and Spa
Ranked #6 of 92 Hotels in Rotorua
Certificate of Excellence
Reviewed 3 September 2012

There are plenty of motels to choose from in Rotorua and most of them line both sides of the same road for about 2kms. Therefore with so much choice for much the same price its the service that makes the difference. The Silver Fern continues to provide top notch service and nothing seems to be a bother.

Room Tip: ground floor better
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  • Stayed: September 2012, travelled on business
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1  Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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785 - 791 of 1,009 reviews

Reviewed 30 August 2012

My friends and I thoroughly enjoyed our stay in Rotorua because of the great accommodation we had. We will never stay anywhere else in Rotorua!! Everything was excellent, the room service was impecable, the photo's weren't exagerated like most, what you saw was what you got, free internet and lastly we hardly noticed the sulphuric aroma Rotorua has.
I loved every bit of the room, from the kitchen to the lounge to the bedrooms to the showers, it was amazing. I enjoyed a good soak in the spa my last night there..with a nice glass of bubbly, a good movie on the tele, great company, what more can a girl ask for when on holiday!
Tourist friendly area, shops are near by and if you don't know what to do, activity wise, then go down or call and ask reception they're on to it. The customer service provided by the Silver Fern Rotorua is top notch so to all you travellers make Silver Fern your happy place..you won't regret it!!:)

Room Tip: Showers were in the spa tub upstairs which would be very difficult for friends in wheel chairs so ma...
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  • Stayed: August 2012, travelled with friends
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Thank DarshaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2012

We've been here a few times and keep coming back. The location is good. The in-room spa you just fill and empty yourself as required is just brilliant. Really friendly and helpful owners too. Highly recommended.

  • Stayed: August 2012, travelled with family
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Thank 4Aucklanders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2012

We were met with a fabulously warm welcome on arrival and the service we received during the stay was so friendly. Truly professional operators who know how to take care of their guests. We had two one bedroom apartments which were spacious, well furnished and super clean. The showers were amazing. Convenient to nearby attractions and CBD dining areas. Highly recommended!

  • Stayed: August 2012
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Thank LadyRyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2012

Spent two nights here and it certainly lived up to our expectations. Tastefully decorated, spotlessly clean and every attention to detail. The owners were so friendly and helpful and the breakfasts were great. We would certainly recommend it to anyone and hope to stay there again when we next visit Rotorua.

Room Tip: We had room 15 on the first floor and the sun poured in late afternoon which was great. Hot tub a r...
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  • Stayed: August 2012, travelled as a couple
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Thank Wiseman112427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2012

My partner and I have recently returned from a 3-night stay at the Silver Fern. We chose it based on the reviews on this site. We were greeted with a smile by Shirley at reception. Her husband Allan was on a phone call, but still looked up and said "Hello". Many places forget that there is only one chance to make a good first impression; Shirley and Allan obviously have not forgotten. Shirley showed us to our suite and explained everything. Overall, Shirley and Allan were excellent hosts.

I had read that the suites had been refurbished, and we were very pleased with ours. The weather wasn't as cold as I thought it would be, but if needed there is a wall mounted heater in the lounge and two portable (fan and oil-filled) heaters stored in the separate bedroom.

Older reviews here have mentioned the apparent lack of ventilation and "paper thin" wall. Ventilation was more than adequate, with large opening windows, especially in the HUGE bathroom. The bathroom and bedroom face a secure courtyard, so it's good to be able to leave windows open at the back of the suite during the day. We had no issues with noise from neigbouring units - in fact the bedroom was fantastically quiet. I slept like a log.

The water pressure in the shower was excellent, as was the kitchenette (with microwave) which was well equipped with all manner of crockery and equipment. A complimentary newspaper was delivered each day to our suite.

We found the location fine, being close to supermarkets and central to all the attractions that we wanted to visit. Others who don't have a car might want to stay closer to the CBD. A bonus was a good fish and ship shop nearby that had fresh Bluff oysters in season - other expat Kiwis will know what I am referring to! Had two meals of those, and introduced my partner to them.

Before this trip, it had been over ten years since my last trip to Rotorua. On the next trip, we will again be staying at the Silver Fern again. Shirley and Allan obviously take pride in their business. Thanks for contributing to a great holiday.

  • Stayed: August 2012, travelled as a couple
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1  Thank Tenakoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2012

We stayed here the last weekend of July 2012. Loved it! I had a massage and facial - which was at the motel; we stayed in the honeymoon suite. it was clean, tidy, well presented, spacious. Thank you so much - we'll be back.
B & V - Tauranga

  • Stayed: July 2012, travelled as a couple
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Thank BPaulVRae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Silver Fern Rotorua - Accommodation and Spa

Address: 326 Fenton Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Rotorua
#5 Spa Hotel in Rotorua
#6 Romantic Hotel in Rotorua
#6 Business Hotel in Rotorua
#7 Family Hotel in Rotorua
Price Range: £83 - £159 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Silver Fern Rotorua - Accommodation and Spa 4*
Number of rooms: 25
Official Description (provided by the hotel):
Five star motel accommodation in Rotorua, New Zealand. The Silver Fern offers free wi-fi, free parking, free DVD hire,free bicycle hire and an on site Day Spa. Spa bath or spa pool in every room, and high quality fittings and furnishings make Silver Fern the best choice for accommodation in Rotorua. ... more   less 
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Also Known As:
Silver Fern Rotorua Hotel Rotorua
Silver Fern Hotel

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