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“Always choose an upper floor”

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Silver Fern Rotorua - Accommodation and Spa
Ranked #4 of 93 Hotels in Rotorua
Certificate of Excellence
new zealand
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Always choose an upper floor”
4 of 5 bubbles Reviewed 6 October 2012

We stayed for two nights at the Silver Fern and thoroughly enjoyed our stay. The units are very clean and well provisioned, the bed and lounge suite very comfortable. Yes, as mentioned, the bathroom had ventilation problems having no extractor fan and the shower leaked through the door so a well positioned bath mat was essential but these are very minor issues. It isn't your home so live with it. The motel is well away from the central city noise and the 'hush' glass effective against the road noise. The only downside, of which the owners had no control, was, our 'neighbours' upstairs filling and using the spa bath at eleven o'clock at night. We had only just arrived from Auckland after a twelve hour flight, tired and jet lagged but hey ho! who wants to sleep! Not withstanding, a very comfortable place to rest your head and lots to do in the local area, We would happily return if visiting Rotorua in the future.

Room Tip: Choose an upper floor then it can be you filling your spa bath annoying everyone downstairs. :)
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bendyNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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968 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (196)
Date | Rating
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English first
Melbourne
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 5 October 2012

We stayed for one night in a Standard Studio Suite. On the positive side, it had a massive sunken spa which was great, although the jet switch was on the other side of the room which was a bit odd and awkward. The bed was not particularly comfortable and we could hear every word of the conversation going on in the room next door - not very private and made you speak in hushed tones to avoid being heard yourself. There was a bell directly outside our room which went off every time the phone in the office rang - a very outmoded system in the days of redirects and mobile phones, not to mention disruptive to relaxing guests. Wouldn't stay here again.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aussiekarla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, CO
Level Contributor
65 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 2 October 2012

Thoroughly enjoyed our stay at the Silver Fern. Allan was very welcoming, friendly, and helpful with advice on sites to see about town and the Thermal district, and with carrying our bags upstairs for us. We ordered breakfast in room both mornings (porridge, toasts, and juices), which was delivered on-time, hot and delicious... it's actually a good value, we thought.

The room was large and comfortable. The bathroom, with the in room spa tub, was spacious and well-lit. Ventilation in our room wasn't an issue, and the make-up of the room while we were out for the day left the bathroom spotless and dry.

The location was quite good, right on the main street headed into Rotorua, but it was pleasingly quiet... even with the bonfire party going on across the street at a nearby house on night!

The free internet service was excellent and fast.

We would definitely stay again at the Silver Fern the next time we visit Rotorua.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank igbotrevordc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tauranga, New Zealand
Level Contributor
157 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 30 September 2012

We found this motel to be very average. The bathroom had poor ventilation and even with the window open and fan on the room was damp and wet after a shower. To open the bathroom window you had to climb into or over the large spa bath which wasn't easy to do. The large spa was a positive though. There was one older fan wall heater in the unit which was noisy and couldn't be left on at night due to this - if you were staying in winter it would be really cold at night. There was no heating in the bathroom which was large and didn't have heated towel rails either. On the plus side the kitchen was new and the unit was very clean.

Room Tip: take top floor unit well back from road
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bianca5699
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilverFernRotorua, Owner at Silver Fern Rotorua - Accommodation and Spa, responded to this review, 18 October 2012
Thank you for your feedback, as it is with this feedback we can continually make improvements at The Silver Fern. We are pleased to hear you enjoyed the large spa bath, and we will take your ventilation concerns on board. We have spare heating available in the wardrobe of every room, as well as additional heaters at reception should guests require. Great to hear you enjoyed the kitchen and cleanliness of the room.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, Wellington, New Zealand
1 review
5 of 5 bubbles Reviewed 30 September 2012

Our week long stay at the Silver Fern was the best home away from home experience one could ask for. Whilst busy working, on coming back to the room it was always immaculate, clean and warm. I enjoyed the modern decor and layout of the rooms and the entire complex.
The breakfasts in the morning are amazing, on time and always cooked to perfection.
I would not hesitate to reccommend the Silver Fern to anyone, as it will be my first choice for accomodation in Rotorua next time! :)

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marolyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vietnam
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 September 2012

We stayed in the honeymoon suite. It has great facilities including good coffee, large bathroom and the best for last: an alcove spa! Service and advice provided by reception was exceptionally helpful. We also found the shared laundry clean and user friendly.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndreaMuir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 22 September 2012

really enjoyed our stay in rotorua traveling with another couple so we sought out a two bedroom unit. came accross the silver fern accommodation and spa shortly after arriving at rotorua. immediately we found the mangers al and Shirley to be really hospitable and showed us there two bedroom unit. unit was excellent and came with a spa which was really nice. after checking out a few other places for similar accommodation we found the silver fern to be the best by far!!! highly recommend this place and after a cold day in NZ the spa was unbeatable!!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank benAUZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Silver Fern Rotorua - Accommodation and Spa

Property: Silver Fern Rotorua - Accommodation and Spa
Address: 326 Fenton Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Spa Hotel in Rotorua
#4 Luxury Hotel in Rotorua
#6 Business Hotel in Rotorua
#6 Romantic Hotel in Rotorua
#7 Family Hotel in Rotorua
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Silver Fern Rotorua - Accommodation and Spa 4*
Number of rooms: 25
Official Description (provided by the hotel):
Five star motel accommodation in Rotorua, New Zealand. The Silver Fern offers free wi-fi, free parking, free DVD hire,free bicycle hire and an on site Day Spa. Spa bath or spa pool in every room, and high quality fittings and furnishings make Silver Fern the best choice for accommodation in Rotorua. ... more   less 
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Also Known As:
Silver Fern Rotorua Hotel Rotorua
Silver Fern Hotel

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