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“Nice room but minor problems”

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Silver Fern Rotorua - Accommodation and Spa
Ranked #5 of 92 Hotels in Rotorua
Certificate of Excellence
Reviewed 11 January 2014

We stayed here only one night going through Rotorua and showed up pretty late to check in. The owner is very nice and gave us some tips and a discount for Te Puia we were planning on visiting the next day. The room was clean and modern but minor details missing I couldn't give it 5 stars. There was no AC or it wasn't working, the lighting was too low and the bed was not very comfortable. Plus we were on the bottom floor and could hear the water running through walls from upstairs pretty loud. As far as location, we were able to walk to a close restaurant and it seems like it is along a road with all hotels.

Room Tip: I would pick the upper floor for less noise and privacy but you would have to lug your bags up the s...
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  • Stayed: November 2013, travelled as a couple
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1  Thank Stephanie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilverFernRotorua, Owner at Silver Fern Rotorua - Accommodation and Spa, responded to this reviewResponded 21 January 2014

Thank you for taking the time to leave a review Stephanie. We are sorry to hear about your discomfort during your stay. As minor as the problems may seem, it is this feedback that helps us to make continuous improvements to ensure all our guests enjoy their stay at the Silver Fern and their time in Rotorua. We are pleased you enjoyed your overall stay and thank you again for your comments.

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592 - 598 of 1,017 reviews

Reviewed 11 January 2014

Booking.com came through again! The warm welcome from our host Allan, the great room, and even rearranging the room to accommodate the cot.
The Spa room was a great addition. (It gave us even more space tp spread out all our gear-who knew you needed so much when travelling with an baby!..lol)
The room was super clean and really well appointed. And the unlimited wireless internet-awesome!
Its a great location, very central to everything we wanted to do.
The breakfast was really well done. Best Omelette ever!! And my last breakfast of Bacon and Eggs-perfect!
We needed some printing done, and it was not a problem for the front desk.
Heaps of brochures to choose from for tours etc.

Room Tip: We booked a One Bedroom Executive Suite. It had the personal Spa Room. Oh, and our Sleep Quality wa...
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  • Stayed: January 2014, travelled with family
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Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilverFernRotorua, Owner at Silver Fern Rotorua - Accommodation and Spa, responded to this reviewResponded 21 January 2014

Thank you for taking the time to leave such a great review. We’re delighted to hear that you enjoyed the eggs and that your family had enough space during your stay at Silver Fern. We hope to see you again during your next visit to Rotorua.

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Reviewed 10 January 2014

Perfectly located and easy to find on the main motel strip - met by very friendly Graham who recommended fantastic local bistro to eat at
V good value too - recommend to anyone thinking of travelling to Rotorua

  • Stayed: January 2014
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Thank Miamispice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilverFernRotorua, Owner at Silver Fern Rotorua - Accommodation and Spa, responded to this reviewResponded 21 January 2014

Thank you for your compliments and for taking the time to leave a review. We’re glad to hear you enjoyed your stay at the Silver Fern and hope to see you again during your next visit to Rotorua.

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Reviewed 10 January 2014

During a recent visit to Rotorua in New Zealand, it was a godsend to find this beautiful apartment on such short notice. We had previously booked into another motel which proved to be a big disappointment and meant us vacating it early. Silver Ferns offered us everything we required, very clean and efficiently managed. Loved the hot tub in the bathroom! Thank you to everyone there, we hope to return in 2016! Woodley & Farrington party.

Stayed: December 2013, travelled with family
Thank Jacky F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilverFernRotorua, Owner at Silver Fern Rotorua - Accommodation and Spa, responded to this reviewResponded 21 January 2014

We are very happy hear that the Silver Fern helped play a part during your stay in Rotoura. We appreciate your kind words and look forward to seeing you again in 2016.

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Reviewed 8 January 2014

Stayed with Allen and Shirley At the Silver Fern and was really delighted and relaxed.
Super nice room, ultra clean and tidy with friendly, helpful service second to none anywhere I've ever traveled in the world.
The in room spa was enormous, the shower was great, the bed even better.
Tasty platter for dinner and a terrific breakfast just made out trip to Rotorua that much nicer.
Highly recommend staying here to anyone looking for a relaxing, easygoing ,and quite luxurious experience.

Joss and Gemma
Whitianga.

Room Tip: The balcony was really nice!
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  • Stayed: January 2014, travelled as a couple
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Thank josswill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilverFernRotorua, Owner at Silver Fern Rotorua - Accommodation and Spa, responded to this reviewResponded 21 January 2014

Thank you Joss and Gemma for such a flattering review. We are thrilled to hear that you appreciated the service and all the facilities during your stay at the Silver Fern. We hope to see you again during your future travels to Rotorua.

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Reviewed 8 January 2014

We had just the one night here, but could have quite easily stayed longer. We were in Room 10 which had two bedrooms, a large bathroom and outdoor spa. The decor and furnishings were fresh and modern, and we loved the quality toiletry items provided. Everything was spotlessly clean and we found the room quiet and very comfortable for our family of 4. Highly recommend.

  • Stayed: December 2013, travelled with family
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Thank Rachaburi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2014

We stayed 3 nights at this lovely hotel. We stayed in a Deluxe Suite with an extra room, thinking some other family would join us, but where unable. We found the decore and layout oft he room very nice. The Host and Hostess were very helpful and friendly and booked our experience at Tree Tops Canopy Tours for us. We had a fun filled eveniing riding their free bikes to a friends for drinks.. I would decribe the bikes as city bikes style and in need of some TLC... but none the less they were enteraining and were for free.

  • Stayed: January 2014, travelled as a couple
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Thank rachelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Silver Fern Rotorua - Accommodation and Spa

Address: 326 Fenton Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Rotorua
#4 Spa Hotel in Rotorua
#6 Business Hotel in Rotorua
#6 Romantic Hotel in Rotorua
#7 Family Hotel in Rotorua
Price Range: £84 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Silver Fern Rotorua - Accommodation and Spa 4*
Number of rooms: 25
Official Description (provided by the hotel):
Five star motel accommodation in Rotorua, New Zealand. The Silver Fern offers free wi-fi, free parking, free DVD hire,free bicycle hire and an on site Day Spa. Spa bath or spa pool in every room, and high quality fittings and furnishings make Silver Fern the best choice for accommodation in Rotorua. ... more   less 
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Also Known As:
Silver Fern Rotorua Hotel Rotorua
Silver Fern Hotel

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