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“Helpful to the max”

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Silver Fern Rotorua - Accommodation and Spa
Ranked #4 of 93 Hotels in Rotorua
Certificate of Excellence
El Paso, Texas
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Helpful to the max”
Reviewed 13 February 2014

The Silver Fern Rotorua was a great place to stay. Alan and Shirley were not only kind and gracious hosts but also were very helpful in tourist recommendations. I would have to admit that sometimes we asked to many questions and took up way to much of their time to which they were patient and kind in return. WOW - great service. When we arrived Alan even carried my 50 pound luggage upstairs. I was impressed. The rooms were spotless and comfortable. We had a rental car so transportation was not a problem. I have not stayed at a motel style accommodation in many years and it was a breath of fresh air to do so. To sum it up I would absolutely stay there again but I would have to say that Shirley and Alan were the difference. They are good people and treat you like family.

  • Stayed January 2014, travelled with family
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    • Sleep Quality
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Helpful?
Thank scsketcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilverFernRotorua, Owner at Silver Fern Rotorua - Accommodation and Spa, responded to this review, 16 February 2014
Thank you very much for taking the time to write a review, we are always pleased to hear feedback on our guests experience at the Silver Fern.
It was great to have you stay, and thank you for your kind words on the property and the level of service you received. We hope you experience this throughout the rest of your time in New Zealand, and look forward to seeing you again some day.

Allan & Shirley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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964 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (194)
Date | Rating
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  • Dutch first
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English first
Santa Cruz, CA
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 12 February 2014

We stayed three nights in the Silver Fern in a large, comfortable room with an enormous bathroom with spa tub and shower. We were welcomed by Allen and Shirley, who accommodated a change in plans and were so gracious when we arrived tired after a long drive from the Bay of Islands in the rain. We appreciated the complete kitchen, the spotless room, and the quiet. Silver Fern is well out of the town's dreary motel row but well-situated for sight-seeing in the area. Rotarua is a beautiful region, dotted with gorgeous lakes and forested hikes. We enjoyed an afternoon at Paradise Spa (but having our own spa in our own room was a lovely treat!) We took the paddle boat ride around Lake Rotarua. We enjoyed the pedestrian restaurant area downtown, especially Brew, the craft beer/bistro, which had pleasant live music and great food.
If you go to Rotarua, there is plenty for all ages to do, and museums to see. We were at the end of our trip, running low on energy, and appreciated the beauty and calm we found at Lake Tarawera, and the lovely welcome we received at Silver Fern.

Room Tip: We were in Suite #5, which had windows and air on two sides and was on the end for maximum quiet.
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  • Stayed February 2014, travelled as a couple
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Helpful?
Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilverFernRotorua, Owner at Silver Fern Rotorua - Accommodation and Spa, responded to this review, 16 February 2014
Hi Mary,
Thank you so much for taking the time to write a review on your stay at the Silver Fern. We are pleased you had a great time both here, and in Rotorua, and we look forward to seeing you again some day.
Allan & Shirley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
China
Level Contributor
41 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 12 February 2014

we stayed in this hotel for three nights, nice clean comfortable rooms,nice breakfasts, good bath and shower, and the owners are very helpful and nice people.
Would recommend this motel to anyone wanting a good quality decently priced motel to stay in.

Room Tip: All look nice
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leigh3051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilverFernRotorua, Owner at Silver Fern Rotorua - Accommodation and Spa, responded to this review, 16 February 2014
Thank you for your review, we appreciate you taking the time to share your feedback. We are thrilled you had a great time at the Silver Fern and enjoyed the room features such as the spa bath. Thank you for recommending staying at the Silver Fern to others, and we hope to see you again some day.
Allan & Shirley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 February 2014

Our Family stayed for three nights in the beginning of February 2014 and loved it! This is a great place to stay. The rooms were large, tastefully decorated and clean. The service was excellent and the location is superb. Highly recommended!

  • Stayed February 2014, travelled with family
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    • Location
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Helpful?
Thank Oren A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 February 2014

My husband and I stayed five nights at Silver Fern and are very happy with our stay. We have a one bedroom suite upstairs. Both the lounge and the bedroom are very spacious and we have a spa bath in the bathroom. I must say that I haven't used it as we have no time. The managers, Paul and Carol are very warm and friendly and recommended things to do and places to visit to us and also booked for us. The rooms are very clean and are serviced every day. All in all, we are very happy with our stay and will definitely stay at Silver Fern again should we visit Rotorua again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Jade601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYC
Level Contributor
53 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 11 February 2014

Location: Hotel was very easy to find and a short 15/20 minute drive from the Rotorua airport. The city/town is rather small and most of the hotels there are in that area. A 15 minute drive to the gondolas at skyride and about 25 minutes from the geothermal attractions.

Rooms: We booked a superior studio room, which was on the 2nd floor (better to request a room on this floor vs the ground floor as that is where all the cars are parked and there’s less privacy on ground floor). The studio room was very spacious with a desk/tv, large, comfortable king sized bed with nice pillows and blanket. There was also a tea/coffee maker and front desk gave us milk in case we wanted to make our own coffee. There was a large spa tub in the room, which was nice, although we didn’t use it, and the separate bathroom with nice and spacious with a great shower and usual amenities, including decent hairdryer. Wifi was included and worked very well for us.

Service: Quick check in, the owners were super helpful and nice.

Other: While not the most exciting part of our stay in NZ, we enjoyed the Paradise Valley Springs Wildlife park (got to play with lion cubs!), the skyline/luge experience (awesome view) as well as the Waiotapu Geothermal grounds.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NYCTraveller999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
96 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 10 February 2014 via mobile

Very clean and friendly place to stay. We found the bed in the suite a bit small but admittedly had not specifically booked a suite with a king bed. The owners kindly locked our bikes in a shed when we weren't using them. Watch out for the slippery tiles in bathroom, though.

Stayed February 2014
Helpful?
Thank mere50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Silver Fern Rotorua - Accommodation and Spa

Property: Silver Fern Rotorua - Accommodation and Spa
Address: 326 Fenton Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Spa Hotel in Rotorua
#4 Luxury Hotel in Rotorua
#6 Romantic Hotel in Rotorua
#6 Business Hotel in Rotorua
#7 Family Hotel in Rotorua
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Silver Fern Rotorua - Accommodation and Spa 4*
Number of rooms: 25
Official Description (provided by the hotel):
Five star motel accommodation in Rotorua, New Zealand. The Silver Fern offers free wi-fi, free parking, free DVD hire,free bicycle hire and an on site Day Spa. Spa bath or spa pool in every room, and high quality fittings and furnishings make Silver Fern the best choice for accommodation in Rotorua. ... more   less 
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Also Known As:
Silver Fern Rotorua Hotel Rotorua
Silver Fern Hotel

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