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“Nice hosts but terrible security design”

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Silver Fern Rotorua - Accommodation and Spa
Ranked #4 of 93 Hotels in Rotorua
Certificate of Excellence
NSW
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice hosts but terrible security design”
2 of 5 bubbles Reviewed 27 December 2010

Very nice hosts and cosy room with a great spa. However, room design in terms of security is terrible. The 2 windows for our bedroom was located just next to the door. We were very concerned and were forced to close the windows at night when we sleep even though there was very limited ventilation left in the room (no air-condition). Fortunately we did just that. Upon checking out, we heard one of the tourists running to the reception and shouting that their room was broken into and their bags were stolen. Apparently, we heard that there were several such cases that happened to other motels along Fenton Street. Overall, its a nice place and great hosts but please remember to close all your windows even if the room becomes a little stuffy at night.

Stayed December 2010, travelled with family
Helpful?
2 Thank happysmile111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilverFernRotorua, Owner at Silver Fern Rotorua - Accommodation and Spa, responded to this review, 29 December 2010
We are pleased you enjoyed our hospitality and our suites. Thank you for taking the time to share your security concerns with us. Our ground floor windows have double tongue ventilation latches to allow passive and secure ventilation, along with security stays on all windows. Our doors all have patio bolts, and the bedrooms all have cooling ceiling fans.

Regarding the guest running into reception to report a break in - the hand bag was located in her suite.

We hope that you had a wonderful holiday in New Zealand.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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968 reviews from our community

Traveller rating
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See reviews for
230
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (196)
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English first
Greytown
1 review
5 of 5 bubbles Reviewed 8 December 2010

My stay at the Silver Fern was perfect, the stylish refurbished Studio Room was beautifully presented and very functional. I was also lucky enough to have a very relaxing massage with Louise. The hosts Shirley and Allan are exceptional at making your stay a very pleasurable experience, and know all the best spots....especially where to go shoe shopping!!!!

Stayed December 2010, travelled solo
Helpful?
Thank shoeshopper01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
106 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 29 November 2010

Nice and comfortable rooms. Good location, friendly hosts, good breakfast menu.

  • Stayed November 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jurgen53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 November 2010

This motel looks a bit dated from the outside but don't let that fool you. The rooms inside have been renovated and are really modern and clean. The best thing about Silver Fern though is the couple that own it - really friendly and accommodating. They even offered to drive us into town for dinner, and greeted us on arrival by congratulating us on getting married. My only quibble would be the shower - we were in a room with a spa, and the spa doubles as a shower. This would be fine, except the water pressure was really weak, so water just went all over the floor instead of getting me clean. It's a minor point though and certainly not worth avoiding this great motel over.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alku83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dassRotorua, Owner at Silver Fern Rotorua - Accommodation and Spa, responded to this review, 4 December 2010
Thank you so much for taking the time to write to Trip Advisor. I am delighted you enjoyed your stay at Silver Fern Accommodation & Spa, and judging by your other reviews, your honeymoon / vacation in New Zealand. Shirley and I really appreciate any feed back we get, especially when it helps us make our future guests stay even more comfortable.
I wish I had been aware of the problem you were having with your shower, it would have enabled me to show you how to adjust it to make the most of our amazing water pressure.
In future I will try and remember to advise our guests that they can alter the pressure as required.
Regards Allan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 10 November 2010

We stayed two-nights at the Silver Fern and had a great stay. Traveling with another couple we did extensive research on where to stay in Rotorua. The Silver Fern was a great spot on a street packed with hotels it was comfortable and clean and had a huge bathtub in every room. The innkeepers are friendly and charming and our room was clean and comfy. We had TV, free wireless internet (a rare find in NZ) and were within walking distance to a great bistro nearby. The Silver Fern is in a convenient spot and we made a day trip to Waimangu where we went on a hike through the breathtaking volcanic/geothermal landscape. There's lots to do in the area and we couldn't do it all in the few short days we stayed but would definitely stay at the Silver Fern again if we make it back. We also had an incredible meal at Bistro 1284 in downtown Rotorua, excellent service and incredible food were a great treat in a small town. Oh, but be warned, with the geothermal activity and active geysers, the smell of sulphur usually hangs in the air and can be rather strong sometimes.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelot80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin. ireland
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 8 November 2010

I stayed here for one night in October 2010. Definitely one of the best motels I stayed in while I was in New Zealand. Staff were very friendly and couldn't be more helpful. They organised an evening excursion and went out of there way to show me the best driving route to Auckland. The room was extremely clean and had a fantastic bathtub with jets. I don't think I've been in a bigger tub!

I am asthmatic and need an allergy friendly room - they organised that without any difficult and it was all ready on arrival (unlike many places I stayed in). It is in a handy location as it is on the main road and only a minute from the town in the car. Noticed that you could borrow bikes while you where there too and they had wifi.

  • Stayed October 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smp77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 28 October 2010

We were impressed with this place, we had a 1 bedroom unit - worth paying a little extra over studio to get the extra room. Was very clean & well equipped. Lovely large private spa. The staff were very friendly helpful. Not the cheapest place to stay in Rotorua, but one of the nicest, we would stay there again.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeteDeb45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Silver Fern Rotorua - Accommodation and Spa

Property: Silver Fern Rotorua - Accommodation and Spa
Address: 326 Fenton Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Spa Hotel in Rotorua
#4 Luxury Hotel in Rotorua
#6 Romantic Hotel in Rotorua
#6 Business Hotel in Rotorua
#7 Family Hotel in Rotorua
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Silver Fern Rotorua - Accommodation and Spa 4*
Number of rooms: 25
Official Description (provided by the hotel):
Five star motel accommodation in Rotorua, New Zealand. The Silver Fern offers free wi-fi, free parking, free DVD hire,free bicycle hire and an on site Day Spa. Spa bath or spa pool in every room, and high quality fittings and furnishings make Silver Fern the best choice for accommodation in Rotorua. ... more   less 
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Also Known As:
Silver Fern Rotorua Hotel Rotorua
Silver Fern Hotel

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