My husband and I stayed here in January of 2014 during our 3 week adventure to New Zealand. Colleen and I had an immediate connection given our names and back ground. She and Murray are welcoming and charming hosts. They know the area very well and were able to suggest exciting and different things to do in Rotorua. The B&B is well thought out for privacy for the of the guests and the closets work wonderfully for your luggage. The Springs is especially well located for dining at night. The breakfasts cooked by both Colleen and Murray were memorable. We would definitely stay here again.