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“Fantastic”

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Regal Palms 5 Star City Resort
Ranked #7 of 92 Hotels in Rotorua
Certificate of Excellence
Herefordshire
Level Contributor
111 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
“Fantastic”
Reviewed 2 November 2007

We booked for 1 night and stayed for 4.

This is such a lovely resort. The two bedroomed apartment was huge. It was spotlessly clean and extremely comfortable.

The kitchen area was very well equiped with a full size oven, hob, microwave, dishwasher and waste disposal unit. There was a small laundry area within the apartment which had a washing machine and tumble drier in it.

The sofa and chairs were comfortable and blinds at the windows ensured privacy.

The main bedroom had a king bed with electric blanket, plenty of cupboard space and a safe. The ensuite for this room had under floor heating, a heated towel rail and a wonderful walk in shower. Robes were provided.

The 2nd room had twin beds again plenty of storage and robes.

The spa room was superb. The windows folded back and gave you a view of your own private terrace acessed via the master bedroom. There was another walk in shower in this room also.

Pool towels were in the vanity unit and were changed daily

There was an additional cloakroom.

We ordered a cooked breakfast and a continental breakfast,both arrived on time and were very good.

The apartment has wifi which you pay for at reception. The pool & play area were the other side of the complex from our apartment but the bbq was just oposite.

This complex fully deserves it 5* rating and we would not hesitate to stay there again.

  • Liked — The quality of the accomodation
  • Disliked — pool was cold
  • Stayed October 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Herefordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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459 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
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English first
Chicago
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 June 2007

Don't get me wrong... For what you get; a large, updated and very clean room, at the price, how can one gripe? When they promise more than they deliver. The staff's knowledge was sketching, except when it involved booking an item thru them. And I just don't get the five stars... There is no restaurant, no bar, no room service, the front desk is not open 24hrs, and yes, it's only two floors, but I didn't see an elevator. Still, I would recommend it it to anyone as a top notch motor lodge... Which is what it is. Stayed two nights, wished we could have stayed three or more.

Easy access to all the highlights.... IF you understand this is a motor lodge. ie you need a car. And yes, they, like so many other hotels use a key card system to turn on the lights. But not being familiar with these does not mean a negative or a "problem" with the facility.

  • Stayed May 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank snuggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Cajon, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 May 2007

After a long day of driving, we reached the Regal Palms and were given immediate asstiance. We were even given a basket with milk and cookies in it when we checked in. We did run into a little issue because we didn't know you had to insert your key chain into a slot to make the power work! The other issue was that they blocked our phone and had some trouble getting it working, but they were very accomodating and ordered our lunch for us. We were given great tips by one of the employees who was extremely helpful and friendly. When we checked out we were given chocolates!!

  • Stayed May 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank erneill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 14 May 2007

A high quality motor lodge without the chintz! Huge modern room with all you could need, massive bathroom with jacuzzi bath. Smell free but near to all the top Rotorua sights. Excellent front desk staff only too willing to advise, help & even make bookings for us. Very clean, spacious, new feel - very well kept complex.

  • Stayed February 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank Lanners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 2 May 2007

We stayed at the Regal Palms for 2 nights in April. In the US, motels and motor lodges are places that are usually sketchy, unclean or run-down, but after reading the TA reviews, we knew we wouldn't be running into that in NZ. We had a car, so could get around easily, but I would say that it's a pretty far walk to the lake and most of the restaurants/stores in town. Wallace and Judy at the front office were wonderful and had lots of information to offer on sites/attractions and restaurants in Rotorua and beyond. They also helped arrange a few bookings for us during our stay. We arrived around 10am- way before check-in time - and got into our room within 30 minutes after we arrived since we contacted them when we were on the road (we played a round of mini golf while we waited). The room was clean and basic. Loved the heated bathroom floor!!! I would definitely stay again.

  • Liked — the heated floors
  • Disliked — outside "terrace" was boxed in
  • Stayed May 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank DCChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
california
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 14 April 2007

We spent two nights here the 2nd week in April. The property is attractive and well taken care of. The room was large and comfortable. It was nice to have a kitchen area to prepare breakfast in the morning. The location is at the end of town which I would not consider walking distance to shopping and restaurants, so if you choose to stay here it would be best to have a car or plan to use local taxis.

The desk staff was helpful and friendly.

  • Disliked — Location
  • Stayed April 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank birdhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Level Contributor
48 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 15 March 2007

We chose the Regal Palms Motor Lodge partly because of its wireless internet access, but we found the rooms to be very large and comfortable, and the grounds attractive. The location is less than ideal--far enough from the center of town that we had to drive to restaurants and to the lake--but the price probably reflects this fact. The staff were very friendly and helped us with dinner reservations. We had some trouble finding the motel, driving up and down the main street a couple of times before we finally went far enough to reach it. However, we were generally very satisfied with our experience.

  • Liked — The large rooms and internet access.
  • Disliked — Its location.
  • Stayed February 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank ACG26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Regal Palms 5 Star City Resort

Property: Regal Palms 5 Star City Resort
Address: 350 Fenton Street | Corner Ward Avenue, Rotorua 3010, New Zealand (Formerly Regal Palms Motor Lodge)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Rotorua
#2 Business Hotel in Rotorua
#6 Luxury Hotel in Rotorua
#6 Spa Hotel in Rotorua
#8 Family Hotel in Rotorua
#20 Romantic Hotel in Rotorua
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Regal Palms 5 Star City Resort 5*
Number of rooms: 44
Official Description (provided by the hotel):
REGAL PALMS AND THE ART of HOSPITALITY Regal Palms 5 Star City Resort is located in the heart of Rotorua - New Zealand's geothermal wonderland. Here you'll find a great range of high quality accommodation options, exceptional facilities and unsurpassed hospitality. Luxury Rotorua Accommodation: Our modern and well-equipped range of superior suites and apartments make an ideal Rotorua accommodation option for couples, families, corporates and groups. Every suite and apartment has a great range of features, including a luxurious spa pool - perfect to sink into at the end of the day. Superb on-site Facilities: Be sure to make the most of the exceptional on-site facilities at Regal Palms 5 Star City Resort. Whether you want to relax with a drink in the cosy Guest Lounge, or you're up for something more active on the tennis court, in our heated swimming pool or on one of our free bicycles exploring the city - there's something for everyone here! Conference Facilities: Regal Palms 5 Star City Resort is the perfect location for your upcoming business meeting or conference. We have a range of conference packages to suit all small meetings (up to 20 persons) Packages & Promotions: Check out our Rotorua accommodation packages and promotions to make sure you're getting the best deal when you stay with us! True Kiwi Hospitality At Regal Palms, we understand that hospitality is an art that embraces service, attitude and respect for the individual needs of every guest - you can expect the same high level of customer service every time you stay with us. Warm Regards, Ross, Annie and the team at Regal Palms ... more   less 
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Also Known As:
Regal Palms 5 Star City Hotel Rotorua

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