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“Good for the price. But, has nothing much to offer”

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Regal Palms 5 Star City Resort
Ranked #9 of 92 Hotels in Rotorua
Certificate of Excellence
Mumbai (Bombay), India
Level 5 Contributor
89 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Good for the price. But, has nothing much to offer”
Reviewed 16 October 2013

We stayed there for our honeymoon. The resort itself has nothing much to offer.

The rooms are decent but there is no staff to attend. It is more like a motel. Even breakfast was very basic.

We had a room on the first floor. We had to pull our luggage up and down the stairs.

But, I guess this is what we can get for the price.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SmritiBajajGupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross M, Manager at Regal Palms 5 Star City Resort, responded to this review, 17 October 2013
We are sorry you feel we have nothing to offer but I think the main issue here is we are not open 24 hours. I do remember you wanting to use the mini golf and bicycles late at night but we do lock them up after 9 pm as we do not want to disturb other guests
As you can see from earlier reviews one of our strong points is the facilities we do have to offer and we have many compliments for that very fact
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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463 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
Queenstown, New Zealand
Level 3 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 30 September 2013

Very well managed and totally comfortable - best motel in town. Huge bedrooms and bathroom - affordable luxury. Free newspapers and biscuits! Suggest booking with one of the online hotel sites to get the best deals.

Room Tip: Good deals online
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Peter N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 September 2013

We stayed for two nights in a two bedroom apartment. It was the best equipped apartment I have ever stayed in, it had everything. The kitchen is well equipped, they even had champagne glasses. Each bedroom had its own flat screen cable TV which kept the kids happy. Two bathrooms with a huge spa in the main bathroom. Free DVDs to borrow, free bike hire, free tennis court, free mini golf and children's playground, free wifi. With all the free stuff available its great value for money. Then there is the pool at a gorgeous 33 degrees....it was heaven. This resort is fantastic for kids and adults there is so much to do. Thanks for a fabulous stay.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Te kauwhata
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 September 2013

Great place for couples, loved the spa in the room! Got a great deal through wotif for this accommodation with a free breakfast in a cafe across the road. Didn't get a chance to use the pool but was told its a nice 33degrees!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Katie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level 6 Contributor
173 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 15 September 2013 via mobile

Great facilities. Wonderful full size spa baths. Great facilities. Perfect location!. Friendly staff. Ideal for any traveller. Good for families with any aged children due to facilities like mini golf, heated pool, tennis court & play ground. Great also for a romantic stay as well! My husband always stays here as well when travelling to Rotorua for Business twice a year.

Stayed September 2013, travelled with family
Helpful?
1 Thank Rosebuds63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 September 2013 via mobile

We stayed at the Regal Palms for two nights. We also had the company's agm at the same place. I was impressed and noted that the resort's management checked on the work of the cleaning staff after. I had not seen this before and I must admit I was impressed. My overall score is 10 out of 10

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Safaa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 September 2013

Excellent Resort to stay at. Friendly staff and the rooms were very comfortable and clean.Central to the township and other tourist sites, I would recommend this resort to anyone who is looking for accommodation in Rotorua.

Team Hiringa

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bubbawiniata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Regal Palms 5 Star City Resort

Property: Regal Palms 5 Star City Resort
Address: 350 Fenton Street | Corner Ward Avenue, Rotorua 3010, New Zealand (Formerly Regal Palms Motor Lodge)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Rotorua
#2 Business Hotel in Rotorua
#7 Spa Hotel in Rotorua
#8 Family Hotel in Rotorua
#8 Luxury Hotel in Rotorua
#20 Romantic Hotel in Rotorua
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Regal Palms 5 Star City Resort 5*
Number of rooms: 44
Official Description (provided by the hotel):
REGAL PALMS AND THE ART of HOSPITALITY Regal Palms 5 Star City Resort is located in the heart of Rotorua - New Zealand's geothermal wonderland. Here you'll find a great range of high quality accommodation options, exceptional facilities and unsurpassed hospitality. Luxury Rotorua Accommodation: Our modern and well-equipped range of superior suites and apartments make an ideal Rotorua accommodation option for couples, families, corporates and groups. Every suite and apartment has a great range of features, including a luxurious spa pool - perfect to sink into at the end of the day. Superb on-site Facilities: Be sure to make the most of the exceptional on-site facilities at Regal Palms 5 Star City Resort. Whether you want to relax with a drink in the cosy Guest Lounge, or you're up for something more active on the tennis court, in our heated swimming pool or on one of our free bicycles exploring the city - there's something for everyone here! Conference Facilities: Regal Palms 5 Star City Resort is the perfect location for your upcoming business meeting or conference. We have a range of conference packages to suit all small meetings (up to 20 persons) Packages & Promotions: Check out our Rotorua accommodation packages and promotions to make sure you're getting the best deal when you stay with us! True Kiwi Hospitality At Regal Palms, we understand that hospitality is an art that embraces service, attitude and respect for the individual needs of every guest - you can expect the same high level of customer service every time you stay with us. Warm Regards, Ross, Annie and the team at Regal Palms ... more   less 
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Also Known As:
Regal Palms 5 Star City Hotel Rotorua

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