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“Top Spot” 5 of 5 bubbles
Review of Regal Palms 5 Star City Resort

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Regal Palms 5 Star City Resort
Ranked #9 of 93 Hotels in Rotorua
Certificate of Excellence
Perth, Australia
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Top Spot”
5 of 5 bubbles Reviewed 29 January 2014

We arrived early and as our room was ready they booked us in, a lovely room and well set out with a brilliant spa and lovely spacious bathroom. Excellent facilities, had a couple of games of mini golf and the pool was just lovely, perfect temperature. Our stay was breakfast included but I forgot to drop off our order before we went out. I phoned reception the next morning and it wasn't a problem! they took the order over the phone and it was delivered 15 minutes later and one of the best breakfasts we had on our tour. The staff were really good and as well as being efficient the cleaning ladies were happy in their jobs which was good to see. Wouldn't hesitate on staying here again or recommending it to others.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Marilyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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437 reviews from our community

Traveller rating
    286
    124
    24
    2
    1
See reviews for
165
155
5
29
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
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  • English first
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English first
Auckland Region, New Zealand
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 24 January 2014

Everything was excellent. My one complaint was the pool wasnt always heated. My husband complained but was told they reduced the heat because someone said it was too hot and it would take 24 hours to heat it up one degree.It was not even tepid,it was cold!!! It was only when I went in and reminded them they were advertised as heated pools that they did something. Amazing in a short time (not 24 hours) they were a nice warm temperature. Other than that, very enjoyable stay.

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Christine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross M, Manager at Regal Palms 5 Star City Resort, responded to this review, 26 January 2014
I'm sorry you felt you had to downgrade us just for the pool temperature. The pool got warmer not because of your outburst but as I explained to your husband earlier it takes hours to lift the temp in that amount of water and I had already raised it after talking with your husband.
Most guests tell me at this time of year they find it more refreshing being slightly lower - we run it at 30 degrees and lift it higher in the colder months
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
League City, Texas
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 22 January 2014

This hotel was great for our family group of 7 with lots to do. Swimming pool, tennis courts, 9 hole mini golf. They even had bikes and helmets for 6 of us who wanted to go riding. Great hiking and biking trails very close. It was clean and nicely decorated. We had a great time here on Christmas day.

Stayed December 2013, travelled with family
Helpful?
Thank JuneBug411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 11 January 2014

My husband and I stayed at this hotel for 2 nights over the New Year period. Right from the start the experience was amazing. Check-in/check-out was seamless and hassle free and the staff were exceptionally polite, friendly and efficient. The room was very spacious, comfortable and extremely clean with the option of being self-catering in-room or bbq facilities. The amenities were well kept and modern. The property itself is well located and it was easy to get around from there. I would not hesitate to stay there again or to recommend it to anyone!

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KathrynO1610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, Auckland, New Zealand
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 10 January 2014

Had an enjoyable four night stay here recently in a 2 Bedrm suite. Very well equipped kitchen, with plunger coffee and lots of teas. Three TV's in suite which is probably overkill. Only the one in living area plays DVDs or has Sky so that alone would be fine. Great bathrooms. Could do with a pull out clothes line as not much room to dry swimming gear etc. Also weird wardrobes - clothes hang front on and not side on which makes for hard access. Wireless very flaky as other reviewer noted. Quite slow and intermittent. Free milk and cookies on arrival which was nice touch and also free DVDs - reasonable selection. Pool too hot at 31 deg C although is thermal so accept hard to control. All a bit too expensive for what it is but accept we visited in high season.

Room Tip: Our room was on second floor which was good though it was at end of row next to cleaner's room w...
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  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Theresa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross M, Manager at Regal Palms 5 Star City Resort, responded to this review, 26 January 2014
Many thanks for your comments. I'm not sure what you mean by not quite 5 star yet - we are always looking at where we can make improvements and the owners are very responsive in acting on suggestions made by guests if we can see their merits. We have just had a full Qualmark audit and retained our 5 Star rating with a high pass rate.
The pool is actually gas heated and we normally run it at 30 degrees at this time of year but as you may see from another reviewer some guests would still like it warmer
As for the flaky wireless I would like to apologise for this - after an earlier guest review I had our provider check out the system, he said all was ok but after your review I had another tech come in and it turned out that some of our Palm trees had grown and were hindering the signal intermittently so we have shifted the outstations to higher points and in some areas of the complex the signal strength has almost doubled so once again many thanks for your input.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 8 January 2014 via mobile

We stayed in a two-bedroom suite. The overall facility is wonderful, with outdoor pool, miniature golf and a spa pool in our apartment suite.The staff was very friendly and helpful. Great location to City Center Mall and Te Puia for our sight seeings.

Glad that the living room is fitted with an air conditioner which really helps given that North Island temperature is higher in the day.



  • Stayed January 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JasML
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 4 January 2014

Great for a short stay. Slightly expensive for a motel, but well maintained with great amenities and good service.

Everything is free use, tennis court and equipment, Wi-Fi (kind if, it's very flaky), pool (traditional square pool, but warm), mini golf, bbq, gym and sauna (gym is quite the embellishment, but there is some exercise equipment).

Good place to use as a base to visit the area and it's attractions, good enough for a few days stopping somewhere, needs to be a smidge cheaper for it to be more fitting value.

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dmartora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Regal Palms 5 Star City Resort

Property: Regal Palms 5 Star City Resort
Address: 350 Fenton Street | Corner Ward Avenue, Rotorua 3010, New Zealand (Formerly Regal Palms Motor Lodge)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Rotorua
#2 Business Hotel in Rotorua
#6 Spa Hotel in Rotorua
#8 Family Hotel in Rotorua
#9 Luxury Hotel in Rotorua
#20 Romantic Hotel in Rotorua
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Regal Palms 5 Star City Resort 5*
Number of rooms: 44
Official Description (provided by the hotel):
REGAL PALMS AND THE ART of HOSPITALITY Regal Palms 5 Star City Resort is located in the heart of Rotorua - New Zealand's geothermal wonderland. Here you'll find a great range of high quality accommodation options, exceptional facilities and unsurpassed hospitality. Luxury Rotorua Accommodation: Our modern and well-equipped range of superior suites and apartments make an ideal Rotorua accommodation option for couples, families, corporates and groups. Every suite and apartment has a great range of features, including a luxurious spa pool - perfect to sink into at the end of the day. Superb on-site Facilities: Be sure to make the most of the exceptional on-site facilities at Regal Palms 5 Star City Resort. Whether you want to relax with a drink in the cosy Guest Lounge, or you're up for something more active on the tennis court, in our heated swimming pool or on one of our free bicycles exploring the city - there's something for everyone here! Conference Facilities: Regal Palms 5 Star City Resort is the perfect location for your upcoming business meeting or conference. We have a range of conference packages to suit all small meetings (up to 20 persons) Packages & Promotions: Check out our Rotorua accommodation packages and promotions to make sure you're getting the best deal when you stay with us! True Kiwi Hospitality At Regal Palms, we understand that hospitality is an art that embraces service, attitude and respect for the individual needs of every guest - you can expect the same high level of customer service every time you stay with us. Warm Regards, Ross, Annie and the team at Regal Palms ... more   less 
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Also Known As:
Regal Palms 5 Star City Hotel Rotorua

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