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“Despite the hiccup, a true oasis”

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Regal Palms 5 Star City Resort
Ranked #7 of 92 Hotels in Rotorua
Certificate of Excellence
Reviewed 24 March 2014

We chose the Regal Palms Resort for our first visit to Rotorua and we were not disappopinted and would choose it again despite an initial hiccup. I had booked an overnight stay but a few days before arrival rang to book a second night. However, upon arrival we found the extra booking had not been written down which caused some consternation on both sides. Ultimately another room was found (a two bedroom apartment) but we had to move the next day into our own one bedroom apartment. Ultimately that was what we did but in the manager's defence they kindly moved our packed belongings for us while we went out sightseeing plus throw in two free breakfasts. What this did was give me the opportunity to view two different apartments.This motel provides free wifi (thanks so, so much!) which was so useful. However, in one unit it was clear and uninterrupted while in the other, near the laundry, it was completely unreliable. Something to do with the heavy concrete curving roof and laundry block etc in that corner I suspect. Both units had wonderful spas (jacuzzis) and bathrooms with ample space for bathroom bags. Both had excellent, modern kitchenettes with all mod cons and oven. Both had lovely outside courtyards, delightful for eating breakfast. The in-room breakfasts were served hot, exactly on time and beautifully cooked, couldn't fault them. Also air-conditioning was provided which was a godsend on those hot February nights. The laundry was easily accessed, but I would have liked a pull out line to hang the washing on afterwards in the bathroom. Both units were scrupulously clean, very roomy and quite comfortable. A single armchair (there is already one lounge) would be an asset however - a day bed with little cushions is not a lounge and is uncomfortable to sit on for any length of time for adults. As others have mentioned there is a heated pool as well as mini golf and bikes to hire. This motel is not close to town but it is a short drive and there's easy parking in town where there are a myriad of restaurants. It is also a wonderful choice for those who have difficulties with stairs or those with infants as you can park outside and walk straight into your apartment if you request one on the ground floor. We enjoyed staying at this motel - a true oasis.

Room Tip: Rooms away from laundry have better wifi. Ask for ground floor if you prefer not to have stairs.
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  • Stayed: February 2014, travelled as a couple
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Thank CurlyandMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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245 - 251 of 490 reviews

Reviewed 22 March 2014

Friendly service. Great size units and facilities and immaculately clean and tidy. Stayed 2 nights and the cleaners were also friendly and accommodating. Chilling in the spa bath with a bottle of bubbles was incredibly relaxing. Outdoor pool could be a bit warmer as it goes into Autumn. We will definitely stay again when in Taupo

Stayed: March 2014, travelled with family
2  Thank JWALK007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross M, Manager at Regal Palms 5 Star City Resort, responded to this reviewResponded 24 March 2014

Many thanks for your kind comments - we do raise the pool temperature as the weather gets
colder but as the weather is still quite warm we haven't raised it too much yet

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2014

We were so happy to stay at Regal Palms City Resort while visiting Rotorua. We had so much space which was needed when traveling with 3 small kids. Kids loved the huge bathroom and spa and adults enjoyed the own en-suite bathroom.

I have to mention the pool, our kids just loved it. They have toys to play with and most of the time we had the whole pool just for us.

The staff is very friendly. The only negative things is that there is no restaurant in the resort. You can order take away but it is not the same. And the other thing to keep in mind is the location which has absolutely no views. All the motels are situated along this road so nothing special. But beyond that all good and we were happy to stay!

  • Stayed: January 2014, travelled with family
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Thank Anna-Leena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2014

Easily found on outskirts of town, friendly reception, pleased with large accommodation, big bathroom with huge jacuzzi and shower, large bedroom with king size bed, and big living/dining space, we where on first floor, had good night sleep felt refreshed for journey, had pool and crazy golf in central area of motel. Would stay here again!

Room Tip: good location
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  • Stayed: February 2014, travelled as a couple
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Thank baxterseacow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2014

We stayed one night at the two-bedroom suite. The suite is very spacious ,comfortable and clean. Furniture is modern and elegant, so the suite is kind of luxurious.
There are two washing room in the suite, but actually one of them is just a small toilet, the other one is extremely huge with an individual shower area and a luxurious jacuzzi.
Two bedrooms, one with king size bed, one has two single beds. Both rooms are about the same size, both are simple but warm. The king-size bedroom has a lovely private courtyard.
Breakfast has great value, we ordered three different sets, all were very delicious.
Location is good, many motels nearby, and supermarkets, popular scenic spots like Te Puia and Redwood forests are very close.
Lastly, staff were very friendly, and they provide chocolate when we checked out! COOL!

  • Stayed: February 2014, travelled with family
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1  Thank ClintLiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2014 via mobile

Really large and spacious self contained apartment with large bathroom and small private garden area. All the amenities you'd expect but a little dated and definitely a motel feel. Friendly and efficient service and quiet location even though on the main drag. Good option and value for money

Stayed: February 2014, travelled as a couple
Thank grahamhunter1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2014

One in a long line of many motel-style hotels throughout Rotorua, but far from plain fare.

Our 2 night stay found the hotel to be perfectly suited for purpose: simply but well-furnished, well located on South side of town for easy access to local sights and with mini golf/tennis court/pool/gym for what little downtime you may have.

Free wifi and free overnight dvd rental a bonus.

Staff were all helpful and polite and surprisingly, room was cleaned daily.

Stayed: February 2014, travelled with family
1  Thank GibboinAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Regal Palms 5 Star City Resort

Address: 350 Fenton Street | Corner Ward Avenue, Rotorua 3010, New Zealand (Formerly Regal Palms Motor Lodge)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Rotorua
#2 Business Hotel in Rotorua
#6 Spa Hotel in Rotorua
#6 Luxury Hotel in Rotorua
#8 Family Hotel in Rotorua
#20 Romantic Hotel in Rotorua
Price Range: £98 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Regal Palms 5 Star City Resort 5*
Number of rooms: 44
Official Description (provided by the hotel):
REGAL PALMS AND THE ART of HOSPITALITY Regal Palms 5 Star City Resort is located in the heart of Rotorua - New Zealand's geothermal wonderland. Here you'll find a great range of high quality accommodation options, exceptional facilities and unsurpassed hospitality. Luxury Rotorua Accommodation: Our modern and well-equipped range of superior suites and apartments make an ideal Rotorua accommodation option for couples, families, corporates and groups. Every suite and apartment has a great range of features, including a luxurious spa pool - perfect to sink into at the end of the day. Superb on-site Facilities: Be sure to make the most of the exceptional on-site facilities at Regal Palms 5 Star City Resort. Whether you want to relax with a drink in the cosy Guest Lounge, or you're up for something more active on the tennis court, in our heated swimming pool or on one of our free bicycles exploring the city - there's something for everyone here! Conference Facilities: Regal Palms 5 Star City Resort is the perfect location for your upcoming business meeting or conference. We have a range of conference packages to suit all small meetings (up to 20 persons) Packages & Promotions: Check out our Rotorua accommodation packages and promotions to make sure you're getting the best deal when you stay with us! True Kiwi Hospitality At Regal Palms, we understand that hospitality is an art that embraces service, attitude and respect for the individual needs of every guest - you can expect the same high level of customer service every time you stay with us. Warm Regards, Ross, Annie and the team at Regal Palms ... more   less 
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Also Known As:
Regal Palms 5 Star City Hotel Rotorua

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