We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“What customer service? ”

Sequoia Eatery Rotorua
Ranked #29 of 233 Restaurants in Rotorua
Certificate of Excellence
Price range: US$3 - US$18
Cuisines: Cafe
More restaurant details
Restaurant details
Dining options: Breakfast, Outdoor Seating, Private Dining
Description: Welcome to Rotorua's newest hotspot, Sequoia Eatery (The Old Office Cafe). We're excited to bring you the freshest food with the friendliest service all in our beautiful, bright café, located on Tarawera Rd. We welcome large groups as well as kids who will love our fun playroom. Stop in on your way to the Redwoods and lakes, and make sure you come on down for a beer or wine after work on Friday, for our famous Tapas night! Sequoia Eatery - fueling your adventures.
Reviewed 29 March 2014 via mobile

Shopping at The Outdoorsman we decided to venture through to The Office Cafe for a slice and coffee.

The person who served us came across grumpy and uninterested - never a good start.

When our order arrived at the table, the same person served us. She did not speak one word.

In my opinion this is a very poor experience.

Highlight was the gingerslice.

1  Thank warnords
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (117)
There are newer reviews for Sequoia Eatery Rotorua
See the most recent reviews
Traveller rating
Traveller type
Time of year

109 - 113 of 117 reviews

Reviewed 13 March 2014

One of the few restaurants open the evening we were there, The Office supplied us with a great meal, in a relaxed setting, at very reasonable rates!

Thank Jim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

My daughter and I had lunch here last Friday, we haven't eaten here for a while, and probably won't be back, unfortunately. When we arrived it was very quiet, only a 2 other tables had people at them. Lady staff member paid no attention to us, and we had to ask if we could just sit or wait to be seated. Order didn't take long, but disappointed that plates came with no cutlery. We had to go an ask for cutlery (minor matter). But meal was very disappointing to say the least. Meals looked like pub meals, and sadly tasted similar. I had the Thai Beef Salad. There was very little of the salad, in fact the smallest I have ever seen, with a steak that had been cooked and "plonked" on top. Not even sliced properly, most was still joined. The other meal was a chicken BLT, once again very poor. Plain white toast bread was used, that looked extremely dry, and very plain looking BLT for a café. Chips were good tho. I also had a banana smoothie, which was ok, but nothing to rave about, I have had much better elsewhere. So overall, not a great meal. Used to be a good place to have a nice meal, whether it was a bad day or what???

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Strickes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon S, Owner at Sequoia Eatery Rotorua, responded to this reviewResponded 12 November 2013

I am sorry to hear of your disappointment whilst visiting our cafe. We work hard to ensure our food is fresh and of a good standard. I would recommend making your dissatisfaction known at the time you dine, not just at the office cafe but in any restaurant or cafe. This would alert all staff to any problems and allow them and management to make constructive amendments and rectify any problems you have at the time. Reviews like this are not a general consensus for our cafe and unfortunately can be damaging to a business which in general works hard and tirelessly to try and ensure guests are satisfied. We are however only human and do on occasions, probably like yourself, get it wrong on occasions for which I can only apologies. I am pleased however your smoothie and chips were OK

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2013

A great location for coffee after walking in the redwoods or shopping in the store next door. Average food and coffee for this kind of thing. The glass dividing cubicles can become crowded and it is hard to have a conversation without others hearing if the place is full.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Shelley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2013

My family and I spend alot of time at The Office Cafe and Restaurant either for a coffee after walking through the redwoods, brunch with my mum and sister ($10 breakfast are always a winner) or lunch with the whole family! ! Child friendly with a wee play area aswell :)

    • Value
    • Atmosphere
    • Service
    • Food
Thank amikaere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Sequoia Eatery Rotorua also viewed

Rotorua, Rotorua District
Rotorua, Rotorua District
Rotorua, Rotorua District
Rotorua, Rotorua District

Been to Sequoia Eatery Rotorua? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing