We had very high expectations for this resort, given it's price tag and the fact that it came very highly recommended. Let me first say, that the location is absolutely fantastic. The resort is tucked away in the trees with breathtaking views of the forest and a plethora of hiking trails at its doorstep. It truly is a special location, utterly peaceful and beautiful. The rest of our experience at Treetops, however, left something to be desired. There really is no room for error at this price point.
The general manager, Harry, was very charming, accommodating, and professional. However, it seemed like he had to wear too many hats and the staff could have been spread a little thin. On a few occasions, we had a sense that the lodge was understaffed. For instance, meal-time dragged a bit, because the short wait staff couldn't cover room service and the dining room guests in a timely manner.
Furthermore, the room offerings were unsatisfying. We were going to stay in the "pheasant cottage," which was totally inadequate. It shouldn't be a part of the property-- it's a 1940's refurbished barn without the charm about 2km from the main lodge. Good only for additional housekeeper/nannies that may be traveling with a family. We were given a room in the main lodge, which shares a kitchen and living room with 3 other rooms. The rooms are too small at around 30 sq. meters, and overall a bit underwhelming. I would not recommend staying in either of these options. The villas would be the only viable recommendation.
At the end of the day, realize that you are essentially paying a super high premium for the property's location. That being said, we enjoyed our stay overall, thanks to the good company of the other guests, the extraordinary setting, and the delicious meals. If you do make your way to Treetops, make sure you have a picnic lunch at Bridal Veils Fall-- a definite 10!
- Official Description (provided by the hotel):
- Nestled in 2,500 acres of 800 year old native forest, this award-winning luxury lodge is a life-long dream realised by owner and passionate naturalist John Sax. This uniquely New Zealand experience is a sanctuary and retreat of breath-taking terrain, offering the ultimate in world-class accommodation and adventure. Located outside Rotorua, the Maori heartland and trout fishing capital of the world, the Lodge’s elegant, ecology-inspired and architectural style was derived from the country’s pioneering past, with timber and stone finished echoing the natural beauty and simplicity of the great outdoors. Treetops offer seven streams, on-site trout fishing, four lakes and over 35 miles of adventure trails. Family adventures include helicopter adventures to live volcanoes, geocaching hunts and for the smaller guests a 5 Star Kids Club. Of particular note is Treetops Estate to Plate philosophy, with most of the dishes created by the dedicated team of chefs featuring ingredients reared or grown on this vast estate and near 100% pesticide free. These include world-class game and trout and also highlight estate-grown fruit and vegetables plus unique native herbs from the forest. Also offered is a superb wine cellar of New Zealand and world wines, with expert advice on making the best possible matches New are the complimentary Treetops Signature Experiences; ‘Estate to Plate’ Safari, Wild Food Cooking School, and the Indigenous Food and Heritage Trail - all offering unequalled personal interaction with the natural heritage and native wilderness. Our dedicated spa offers unique health-giving Maori rituals and traditional treatments, or for golfers, Treetops extends a personal invitation to their sister lodge, The Kinloch Club which boasts the 18 hole Jack Nicklaus designed golf course. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travel Republic (UK), Priceline, TripOnline SA, HotelQuickly and Cancelon so you can book your Treetops Lodge & Estate reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Treetops Hotel Rotorua