I just called to try to make a booking, as the pictures of the Motel were very nice. An Asian boy answer the phone - I have nothing against to an Asian person as I have many Asian friends - but I have to say that this boy had a lot of hard time to communicate with me.
Anyway, we star talking about me wanting to do a booking for this coming Sunday, but first I needed to know about amenities and room configuration (Normal questions if you want to book a room!!??); however, when I asked about room configuration he send me to check the website, but I asked if he could tell me as I didn't want to have to search in my computer again for the website (if I was on the phone with him already, why not to give me the information or not???).
Then suddenly the phone call was cut .... I wasn't sure if it was a mistake or what so I call again, just to find out that when the boy answer and realised that it was me, got very upset and to me, in his poor English, if I want it to book to do it now and if I want to know the room configuration to go and check the website.
To be honest I have no idea what make him so upset, but very calm I asked him if he was upset and he said that he was very busy and didn't have time to talk to me .... (Okey!!!! what a way of running business!!!); then I ask few times if he was the owner of the Motel but he never answer and hang up on me again!
Seriously I have no idea what just happened!!! I really don't think that my questions were out of place (????) ... I really hope that this person is not the owner, because if this is the way that they treat their potential guests, I have no idea what they are doing in the Hospitality business and of course I do not recommend to anyone to stay in this Motel ... we all deserve better customer service!!!
Ah! and by the way, I actually did email them few days before with my booking request and they never answer me, but I was so keen in booking with them that I end it up making this phone call ... Ha! Silly me!
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