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“Excellent”
Review of Four Canoes Hotel

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Four Canoes Hotel
Reviewed 27 April 2014

The Four Canoes is a high class backpackers hostel, great facilities and friendly, helpful staff that saw nothing as a problem and just went out of there way to make your stay as pleasant as ever. I have stayed in motels that are not as good as this, tidy, welcoming facilities and great food. We had a large group so the Whanau room was made available to us to catch up, relax and have a few drinks. The wheelchair access toilets are great and they are planning on wheelchair accessible rooms and shower facilities in the next stage of their development. I would definitely recommend this place if you are a sports team or just for a bed to stay in. Quality for money and then some, thanks again and look forward to staying and catching up again soon.

  • Stayed: April 2014, travelled with family
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1  Thank Dean P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justine B, Manager at Four Canoes Hotel, responded to this reviewResponded 30 April 2014

Kia Ora Dean,

Thank you very much for your review we really appreciate this. It is always so heart warming when we receive such beautiful feedback from our customers it just reminds us all that we are some of the luckiest people having the opportunity to hosts people from all walks of life and embracing them with our utmost warmest hospitality.

We look forward to meeting you again Dean in 2015.

PS: Thanks for the Jellybeans too they were delicious :-)

Thank you kindly,
The Four Canoes Hostel Team

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125 - 131 of 172 reviews

Reviewed 22 April 2014

We stayed here for a family reunion, we found the venue perfect . It is great value for money , it has good facilities and the staff are awesome , they definitely went out of there way to make our stay a great one . The rooms are clean and spacious , the use of a seperate whare meeting room was an added bonus . True this is not the Hilton but this is an affordable ,clean friendly relaxed place to stay.

  • Stayed: April 2014, travelled with family
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Thank NgatigardnerM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justine B, Manager at Four Canoes Hotel, responded to this reviewResponded 1 May 2014

Kia Ora,

Thank you for your feedback we all really appreciate reading positive comments.
We all look forward to meeting you again in 2015/16

Thank you kindly,
The Four Canoes Hostel Team

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Reviewed 15 April 2014 via mobile

We decided to stay here after reading all the great reviews on here and were slightly disappointed. The wi fi was pretty bad, the room didn't seem as clean as it could be but the staff were friendly and it was close enough to town. You got what you paid for but don't expect anymore.

Stayed: April 2014, travelled as a couple
Thank Grace M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justine B, Manager at Four Canoes Hotel, responded to this reviewResponded 1 May 2014

Kia Ora,

Thank you so much for taking the time to send us your feedback. It is such a shame that our property
did not fulfill your expectations and we do hope that this does not effect you from ever coming back to stay with us. We have taken your feedback very seriously and have been working extremely hard to make sure that the quality of our rooms and cleanliness is kept to excellent standard as we know we are. If you are ever back in Rotorua we would love to have you stay with us again.
We appreciate your honest feedback and hope to meet you again in the near future.

Thank you kindly,
The Four Canoes Team

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Reviewed 21 March 2014

I really enjoyed my time here at Four Canoes, the great facility's were just outstanding and the awesome lady with the big laugh was really funny and helpful.
Free wifi is great and also the hot pools,
Overall great value for money.

  • Stayed: March 2014, travelled as a couple
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Thank RoseHathaway13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justine B, General Manager at Four Canoes Hotel, responded to this reviewResponded 23 March 2014

Kia Ora,

We are so glad that you enjoyed your stay here at Four Canoes.

Safe travels and we hope to see you again in Rotorua.

Regards
Four Canoes Managment

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Reviewed 19 March 2014

Stayed here on a Friday and Saturday night for a running event happening in Rotorua. The place is easy to find with large signage along the road. The complex appears to be a hotel/motel which has been converted into a hostel. The staff were super friendly on check in and throughout the stay, and the front desk lady took the time to walk us around to show us the property.

The hostel has a large kitchen with a number of new hotplates and ovens, and large stainless steel benchspaces for preparing meals, however could do well to have some larger commercial style refrigerators. Found there were enough utensils for our use, however it could be somewhat limited in the availability of pots and pans when busy.

There is a large TV room with lots of lounge seating and a huge LCD television with SKY tv box, DVD's available from reception, and you could plug in a hard drive using the USB port to watch your own movies.

We stayed in a 8 bed dorm which we had to ourselves the first night, and shared with 3 others on the second night. Each of the dorm rooms has their own ensuite bathroom which is cool. The shower was adequate and there was also a hairdryer fitted to the wall. The beds are probably the best I've ever slept in at a hostel, and much better than many hotels I've stayed at. I had the best sleep here thanks to these beds! They are also made when you arrive, which is awesome - you can just rock in and rack out if you want too. Also they don't allow anyone to check in to occupied rooms after 10pm so you won't be disturbed late at night by late arrivals.

The pools are great - there is a cold one, hot one, and a mineral water spa which felt awesome on the skin. They also have free wifi, you collect a code from reception which gives you 4 hours of access (which became a little tedious having to enter codes every now and then - but it worked and was pretty fast).

Great hostel, good sleep quality, plenty of space, pools, large kitchen, awesome TV room, friendly staff. What more could you want? Its only a short walk from town. If I'm back in Rotorua I'd definitely stay here again!

Room Tip: All of the rooms have good beds - just choose how many people you want to share with
See more room tips
  • Stayed: March 2014, travelled with friends
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Thank dutchinator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justine B, General Manager at Four Canoes Hotel, responded to this reviewResponded 19 March 2014

Kia Ora,

Thank you so much for taking the time to post a review about Four Canoes Hostel.

It is great to hear that you had a good stay with us.

Once again thanks so much and we are glad you got home safely.

Regards
Four Canoes Management

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Reviewed 17 March 2014

The price was right and the free wifi was good. The beds were comfy and I slept quite well. However.....the shower was rubbish - the height of the shower rose was far too low and impossible to "get under", the water pressure & temperature control was terrible. On our first night the double bed in our room had a leg snap off (and we crashed to the floor....). Reception were helpful - came to our room straight away, tried to fix it once, it didn't work so we were moved to another (bigger) room. My gripe was this "move" occured at around 9:50pm, and as I was collecting the new key I was told that the water was being shut off for the whole town of Rotorua from 10pm-12am that night, giving the three of us ten whole minutes to get upstairs, unpack, shower, brush teeth, use the toilet etc etc....am sure if the water was being shut off for the whole town they would have known long in advance and could have advised us on check in and/or left a note in the room.

  • Stayed: March 2014, travelled with friends
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Thank Kelcairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justine B, General Manager at Four Canoes Hotel, responded to this reviewResponded 23 March 2014

Kia Ora,

Thanks very much for your feedback and it sounds as though you did not have a very good experience which is not good.

We have taken on all your feedback and have implemented so extra procedures as you should have been told that the hot water was going to be shut down by the council at 10.00pm so I do apologise for this.

If you are coming through Rotoura again, please get in contact with us as I will be happy to offer you a complimentary night.

Once again thank you so much for your feedback.

Safe travels

Regards
Four Canoes Management

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Reviewed 11 March 2014 via mobile

A mate and I stayed here at the start of December 2013 and it was probably the best hostel we stayed in New Zealand. It's huge and looks like it used to be a motel, but that means it has loads of rooms. We had an 8 bed dorm to ourselves, which was great as we could comfortably add to the sulphuric smell in Rotorua without offending people. However, we did meet a solo traveller who was in a room on her own, which would perhaps be a bit miserable.
The facilities like the kitchen an the tv room are fantastic, and the pools looked pretty good (but we didn't go in).
I'd definitely recommend this hostel. And if you do find yourselves in Rotorua, please (if it's the only thing you do) go to the luge.

Stayed: December 2013, travelled with friends
Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justine B, General Manager at Four Canoes Hotel, responded to this reviewResponded 12 March 2014

Kia Ora,

Thanks so much for your great review, we really appreciate it.

We wish you safe travels and we hope you come back and visit us in the future.

Take care.

Regards
Four Canoes Hostel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Canoes Hotel

Address: 273 Fenton Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #46 of 59 Speciality Lodging in Rotorua
Price Range: £43 - £91 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Canoes Hotel 3*
Number of rooms: 55
Official Description (provided by the hotel):
Recently refurbished the Four Canoes Hotel is now a 3 Star Qualmark rated Motel in central Rotorua. Rooms offer free unlimited WIFI, Free Tea/Coffee in the rooms, all rooms are ensuite with Shower and toilet. Two outdoor heated pools, and 1 Thermal Mineral Water Pool free to or guests to enjoy. ... more   less 
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Also Known As:
4 Canoes Hotel
Four Canoes Rotorua

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