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“Warm welcom”

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Cleveland Thermal Motel
Ranked #11 of 92 Hotels in Rotorua
Certificate of Excellence
Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Warm welcom”
Reviewed 24 January 2012

He booked these motel on Internet because of the cheap rates. We received a very warm welcome. The motel owner is very friendly and ready to help. The rooms a very clean and properly refresh each day.
The TV was a little bit old and need to be replaced but it is a new owner and he can not change everything in 2 months :)

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Laurent H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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578 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
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English first
Sydney, Australia
Level 5 Contributor
68 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 24 January 2012

The above sums it up, the new manager is very kind and polite. However the rooms are run-down, very very old, broken furniture and stained carpets all over. Probably has not seen a renovation for at least 25 years. Main road is very noisy. Pool is a plus which is nicely heated and fairly big with lawns and flowers surrounding. Ask for a room at the back of the property, the ones at the front are substandard,

  • Stayed January 2012, travelled with family
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Helpful?
Thank DandemanSYD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Apia, Samoa
Level 2 Contributor
2 reviews
Reviewed 19 January 2012

Right after lunch on Christmas day, our family of 15 people hit the road for 4 hrs for Rotorua. We didn't make any bookings, so the first motel we went is Cleveland, and hoping we can get a cheaper room. The new owner Brij, gave us a warm welcome. As we are on a tight budget we plead with him if we can share a self contained room to spend just one night as the kids are hungry and very tired from the long drive. To my surprise Brij agreed and allowed my family to share one room, with the same price, no extra cost but he provide more blankets and towels. The kids enjoyed their time there especially the heated pool outside. The room have own ensuite, kitchen, tea/coffee facilities, TV and DVD. I wished we could spend one more night but it was all booked out for the next day. Brij was very helpful and down to earth person, I will highly recommend this motel to our family for our family reunion in 2013, and can't wait to go there again..

  • Stayed December 2011, travelled with family
    • Value
    • Location
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Helpful?
Thank SaraIONA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 January 2012

We traveled from Scotland over Christmas and needed rooms for two couples, two kids under 6, a granny and two dogs, we found the Cleveland Motel more than accommodating at an excellent price.

Brij the new owner gave us a warm welcome and showed us the facilities which included mineral spa and fantastic out door fresh water thermally heated pool.

The rooms were very clean and comfortable with a well equipped kitchen and large flat screen TV.

Brij's hospitality was second to none and when we lost the keys to our hire car, Brij without hesitation offered his car to help us find them. We had to delay our checking out because of the loss but Brij was very patient and let us stay for as long as it took.

For me the Cleveland Motel and Brij is an excellent example of the Kiwi character, welcoming, friendly and patient, I look forward to returning.

Room Tip: Ask to see other rooms to compare before you decide.
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Vijay P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth
1 review
Reviewed 10 January 2012

5 Adults, 4 Children 5 and under. Our grandchildren will not forget this place, the hospitality was second to none.

Rooms were comfortable, the pool was beautiful, arriving into the grounds was clean, presentable and welcoming.

Will be back to this place very soon with our family.

Highly recommended

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank markandrobyn6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 January 2012

Stayed one night, two adults and one almost teenager. The NEW owner (Brij) was very hospitable and really made us feel at home. Had a night swim in the pool, simply awesome. We will be going back to stay and would recommend to anyone. Rob H.

Room Tip: Studio Unit was perfect for two adults and one child!
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
2 reviews
Reviewed 3 January 2012

Comfortable, well-serviced units and awesome facilities. The swimming pool is beautiful and made our holiday. The hot mineral pools are beautiful, too.
The new owners have made it their responsibility to ensure that your stay is great and nothing is too much trouble.
Highly recommended.

Room Tip: away from the road if possible, but all good.
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank janet m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cleveland Thermal Motel

Property: Cleveland Thermal Motel
Address: 113-119 Lake Road, Rotorua 3010, New Zealand (Formerly The Cleveland Thermal Resort)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#8 Best Value Hotel in Rotorua
#13 Family Hotel in Rotorua
#15 Romantic Hotel in Rotorua
#16 Business Hotel in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cleveland Thermal Motel 3*
Number of rooms: 31
Official Description (provided by the hotel):
Welcome to The Cleveland Thermal Motel. The Cleveland Thermal Motel is perfectly situated only minutes from both Rotorua's lake front and city centre, and in close proximity to many leading tourist attractions. We are an outstanding accommodation option for those visiting this tourist haven in the central North Island. Set in over 2 acres of spacious grounds with manicured lawns and beautiful gardens, the motel also offers a great outdoor heated pool, two hot thermal mineral pools, and a large children's playground area. Our comfortable rooms and amenities make The Cleveland the perfect accommodation choice for couples getaways, large groups, and in particular, family holidays. We have plenty of parking for boats, trailers, second cars or large vehicles, and with our location within walking distance of the markets at the lake, the central city, and the hospital, we are ideal for those without transportation too. ... more   less 
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Also Known As:
Cleveland Hotel Rotorua
Cleveland Motel Rotorua

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