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“Fantastic Rotorua Motel!”

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Cleveland Thermal Motel
Ranked #11 of 92 Hotels in Rotorua
Certificate of Excellence
Palmerston North, New Zealand
1 review
“Fantastic Rotorua Motel!”
Reviewed 26 June 2012

Our sports club had stayed here previously in 2008 and again in June 2012. With the current owners taking over the Cleveland Motel recently, the changes they have made are outstanding!

My dealings with the owner, Brij, right from the start were excellent, friendly and very accommodating, even with our group consisting of between 50-55 people. All queries were treated with importance and with a high quality of service.

All rooms booked were very tidy, well kept and very comfortable and also had a small kitchen which is very useful to have. From our group everyone enjoyed their stay at the Cleveland, especially due to the spaciousness of the rooms, the service and of course the great heated pool that the motel has!

All in all we will definately be staying again at the Cleveland Motel and are more than happy to recommend this motel to everyone looking for accommodation in Rotorua.

Thanks Brij and Ronette for being such great hosts to our group and for providing great facilities for us.

  • Stayed June 2012, travelled with friends
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Helpful?
Thank Sandeep P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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568 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
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English first
Auckland, New Zealand
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 June 2012

We stayed here this weekend just gone and had a lovely time. The room was clean, fresh and well appointed. We had plenty of bedding - lovely crisp white sheets and comfy pillows. Our host was friendly, welcoming and unassuming. The heated outdoor pool was so good! Beautiful and hot. The Cleveland is an older establishment so granted it lacks some of the style of the bigger modern chains BUT it more than makes up for it with great feel and good old easy going Kiwi nature. Huge grounds with play area is perfect for the kids. Really pleased with our stay!
Ps the management has clearly changed since the poor reviews of 2010 and 2011

  • Stayed June 2012
    • Value
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Helpful?
Thank Janetal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Owner at Cleveland Thermal Motel, responded to this review, 23 June 2012
Thank you for your comments. We are delighted you and your family enjoyed your stay at the Cleveland. Many of our guests come back because of the family friendly environment and the large outdoor heated pool.
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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 June 2012 via mobile

One of the best places I have ever stayed at. I honestly could go on and on about how much I enjoyed my stay there. The owner Brij was so helpful and went above and beyond his duties. The room was spacious and clean. The pool was beautiful and the perfect tempurtaure. Also liked the fact that all the rooms had a small kitchen, which was helpful if you didn't want to go out. I so very much enjoyed my stay.

Stayed June 2012, travelled with friends
Helpful?
Thank kwhite420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, 18 June 2012
Thank you for your comments. We are glad you enjoyed staying at the Cleveland and the pool. You would have stayed in our Studio unit which has a small but very functional kitchen. The 1 & 2 Bedroom units have larger kitchens. We love making our guests welcome and ensuring their experience in Rotorua is a good one. We thank you for choosing to stay at the Cleveland.
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Waitara
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 June 2012

Our Badminton team was booked here for two nights and were welcomed and treated extra special. Great hosts and have got great ideas in upgrading the complex.The rooms are very spacious .The hot outdoor swimming pool was fantastic to relax in after a long hard slog on the badminton court. Thank you Brij for all you did for us, we will definitely recommend your Motel to everyone we can. We will be back :-)

  • Stayed June 2012, travelled with friends
    • Value
    • Location
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Helpful?
Thank Robyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, 11 June 2012
Thank you for your comments. We are delighted you enjoyed your stay at the Cleveland. We try our best to make every guest feel welcome and special. Also, having played badminton previously, it was easy to relate to your needs. We appreciate your comments about the pool and will pass them on to our Property Manager, Tony, who does try hard to keep the pool clean and the temperature just right. Thank you for choosing to stay at the Cleveland and we look forward to serving you in the near future.
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Perth
Level Contributor
93 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 8 May 2012

Certainly not a five star, but it is very clean and really large rooms, separate kitchen, toilet and bathroom, can't beat that. Linen lovely, and owners very friendly. A pool that is hot but we didn't use it. Would stay again. Good location, only 3min drive or 10 min walk to town. Not a strong sulphur smell in the motel.

Room Tip: all seem good
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  • Stayed May 2012, travelled as a couple
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Helpful?
Thank Pat0409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, 9 May 2012
Thank you for your comments. It is a shame you did not use the outdoor heated pool; perhaps next time. This winter we are starting to re-fresh all the Studio units as we want to give more value to our guests.
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Napier, Hawke's Bay, New Zealand
1 review
Reviewed 29 April 2012

Where do I begin...after booking in at a different motel and on arrival not recieving what was promised we packed up our 3 small children at 6pm in search of a clean reasonable priced place to rest our heads for a couple of nights and to our delight landed at the Cleveland Motel, Brij saved the day and certainly did not dissappoint us with his lovely clean spacious establishment not to mention his most hospitable manner. The heated pool was delicious, all the kids wanted to do was swim our entire stay, sight seeing was no longer at the top of the list! Thank you for making our stay in Rotorua so enjoyable.

Rachel Sharp

  • Stayed April 2012, travelled with family
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Helpful?
Thank Rachel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, 2 May 2012
Thank you for review. We are glad you & your family enjoyed the heated outdoor pool and you went back with good memories of Rotorua. The good weather helped too.
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Raglan
Level Contributor
8 reviews
Reviewed 28 April 2012

We decided to book into the Cleveland after driving past and seeing kids having fun swimming in a lovely steaming pool at 8 in the morning (and a cool morning at that). My kids hardly wanted to do any site seeing as all they wanted to do was swim in the pool! The 2 bedroom unit was a great price, spacious, clean, had everything we needed and suited us fine. The grounds were immaculately looked after and oh did I mention the beautiful pool! The owner was very welcoming and very warm to deal with. We will definitely be back!

  • Stayed April 2012, travelled with family
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Helpful?
Thank Jaydub76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, 2 May 2012
Thank you for your review. We love to see families enjoying themselves and making full use of the outdoor heated pool and the childrens playground. We love children.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cleveland Thermal Motel

Property: Cleveland Thermal Motel
Address: 113-119 Lake Road, Rotorua 3010, New Zealand (Formerly The Cleveland Thermal Resort)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#13 Family Hotel in Rotorua
#15 Romantic Hotel in Rotorua
#16 Business Hotel in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cleveland Thermal Motel 3*
Number of rooms: 31
Official Description (provided by the hotel):
Welcome to The Cleveland Thermal Motel. The Cleveland Thermal Motel is perfectly situated only minutes from both Rotorua's lake front and city centre, and in close proximity to many leading tourist attractions. We are an outstanding accommodation option for those visiting this tourist haven in the central North Island. Set in over 2 acres of spacious grounds with manicured lawns and beautiful gardens, the motel also offers a great outdoor heated pool, two hot thermal mineral pools, and a large children's playground area. Our comfortable rooms and amenities make The Cleveland the perfect accommodation choice for couples getaways, large groups, and in particular, family holidays. We have plenty of parking for boats, trailers, second cars or large vehicles, and with our location within walking distance of the markets at the lake, the central city, and the hospital, we are ideal for those without transportation too. ... more   less 
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Also Known As:
Cleveland Hotel Rotorua
Cleveland Motel Rotorua

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