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“Great family stay or place to unwind”

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Cleveland Thermal Motel
Ranked #11 of 92 Hotels in Rotorua
Certificate of Excellence
New Plymouth, New Zealand
2 reviews
“Great family stay or place to unwind”
Reviewed 23 July 2012

Wonderful friendly service, (with chocolates on the bed). We stayed 2 nights on a sports exchange and would now like to come back with the family. Good sized family units, right next door to the pool. We soaked in the large 37 degree outdoor pool with a glass of wine on a very cold July evening and it was wonderful.

  • Stayed July 2012, travelled with friends
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Helpful?
Thank Sharon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, 25 July 2012
Thank you for your feedback. We are glad you found the pool inviting. We are fortunate to have geothermal heating which enables us to keep the pool heated all year round. We look forward to welcoming you back.
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577 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
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English first
Whitianga, Waikato, New Zealand
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 July 2012

We stayed here for 4 nights last week. It was clean and comfortable with everything you needed. Pools were great the kids loved them!

  • Stayed July 2012, travelled with family
    • Value
    • Location
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Helpful?
Thank Kelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
Level 4 Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 July 2012

Very helpful and accommodating owner and staff. It's not a high class luxury hotel, but it's clean, warm and comfortable. We've enjoyed it twice with kids. Will come again.
Spa pools are small, but nice and FREE! Recommend to anybody.

Room Tip: Talk to the owner, he is on the site all the time. He will take care of you
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  • Stayed July 2012, travelled with family
    • Value
    • Location
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Helpful?
Thank Macesta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Owner at Cleveland Thermal Motel, responded to this review, 12 July 2012
Thank you for your feedback. We are glad you and your family enjoyed staying at the Cleveland.
Our tag-line is "Where families have fun". Having 3 acres helps too as the kids have heaps of room to run around in. We have noted your comments about the pools; these are being re-tiled this winter.
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Wellington, New Zealand
1 review
Reviewed 2 July 2012

I was on a motorcycle road trip, it was late and I was cold and hungry, only by chance I came across the Cleveland motel. To my delight I was met with a smile and I was soon warming up a very clean and comfortable unit. Many thanks I will be using and recommending your motel to others. Regards Simon Hendriks.

  • Stayed February 2012, travelled solo
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Helpful?
Thank Simon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Owner at Cleveland Thermal Motel, responded to this review, 8 July 2012
We are delighted you enjoyed your stay at the Cleveland. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palmerston North, New Zealand
1 review
Reviewed 26 June 2012

Our sports club had stayed here previously in 2008 and again in June 2012. With the current owners taking over the Cleveland Motel recently, the changes they have made are outstanding!

My dealings with the owner, Brij, right from the start were excellent, friendly and very accommodating, even with our group consisting of between 50-55 people. All queries were treated with importance and with a high quality of service.

All rooms booked were very tidy, well kept and very comfortable and also had a small kitchen which is very useful to have. From our group everyone enjoyed their stay at the Cleveland, especially due to the spaciousness of the rooms, the service and of course the great heated pool that the motel has!

All in all we will definately be staying again at the Cleveland Motel and are more than happy to recommend this motel to everyone looking for accommodation in Rotorua.

Thanks Brij and Ronette for being such great hosts to our group and for providing great facilities for us.

  • Stayed June 2012, travelled with friends
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Helpful?
Thank Sandeep P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 June 2012

We stayed here this weekend just gone and had a lovely time. The room was clean, fresh and well appointed. We had plenty of bedding - lovely crisp white sheets and comfy pillows. Our host was friendly, welcoming and unassuming. The heated outdoor pool was so good! Beautiful and hot. The Cleveland is an older establishment so granted it lacks some of the style of the bigger modern chains BUT it more than makes up for it with great feel and good old easy going Kiwi nature. Huge grounds with play area is perfect for the kids. Really pleased with our stay!
Ps the management has clearly changed since the poor reviews of 2010 and 2011

  • Stayed June 2012
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Helpful?
Thank Janetal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Owner at Cleveland Thermal Motel, responded to this review, 23 June 2012
Thank you for your comments. We are delighted you and your family enjoyed your stay at the Cleveland. Many of our guests come back because of the family friendly environment and the large outdoor heated pool.
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Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 June 2012 via mobile

One of the best places I have ever stayed at. I honestly could go on and on about how much I enjoyed my stay there. The owner Brij was so helpful and went above and beyond his duties. The room was spacious and clean. The pool was beautiful and the perfect tempurtaure. Also liked the fact that all the rooms had a small kitchen, which was helpful if you didn't want to go out. I so very much enjoyed my stay.

Stayed June 2012, travelled with friends
Helpful?
Thank kwhite420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, 18 June 2012
Thank you for your comments. We are glad you enjoyed staying at the Cleveland and the pool. You would have stayed in our Studio unit which has a small but very functional kitchen. The 1 & 2 Bedroom units have larger kitchens. We love making our guests welcome and ensuring their experience in Rotorua is a good one. We thank you for choosing to stay at the Cleveland.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cleveland Thermal Motel

Property: Cleveland Thermal Motel
Address: 113-119 Lake Road, Rotorua 3010, New Zealand (Formerly The Cleveland Thermal Resort)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#8 Best Value Hotel in Rotorua
#13 Family Hotel in Rotorua
#15 Romantic Hotel in Rotorua
#16 Business Hotel in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cleveland Thermal Motel 3*
Number of rooms: 31
Official Description (provided by the hotel):
Welcome to The Cleveland Thermal Motel. The Cleveland Thermal Motel is perfectly situated only minutes from both Rotorua's lake front and city centre, and in close proximity to many leading tourist attractions. We are an outstanding accommodation option for those visiting this tourist haven in the central North Island. Set in over 2 acres of spacious grounds with manicured lawns and beautiful gardens, the motel also offers a great outdoor heated pool, two hot thermal mineral pools, and a large children's playground area. Our comfortable rooms and amenities make The Cleveland the perfect accommodation choice for couples getaways, large groups, and in particular, family holidays. We have plenty of parking for boats, trailers, second cars or large vehicles, and with our location within walking distance of the markets at the lake, the central city, and the hospital, we are ideal for those without transportation too. ... more   less 
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Also Known As:
Cleveland Hotel Rotorua
Cleveland Motel Rotorua

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