We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (744)
Filter reviews
744 results
Traveller rating
411
259
58
11
5
Traveller type
Time of year
LanguageAll languages
More languages
411
259
58
11
5
Show reviews that mention
All reviews heated pool great pool free wifi kuirau park enjoyed our stay kids loved the pool thermal pools comfortable beds close to town sky tv bedroom unit road noise a great stay easy access lovely hosts handy location good size
Filter
Updating list...
652 - 657 of 744 reviews
Reviewed 7 March 2013

wonderful motel to stay, i live in brisbane an go to rotorua to visit family my stay there is always at the Cleveland, the rooms are lovely warm an the owner n staff are a beatiful bunch, will stop n chat with you, very helpful re places to see etc. Will reccomend this motel to any of my family that wish to visit rotorua.
Also has a beautiful hot pool.

Room Tip: higher rooms have less a/c unit rooms
  • Stayed: November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Herbert U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrijGurm, Owner at Cleveland Thermal Motel, responded to this reviewResponded 9 March 2013

Thank you for your feedback. We love what we do and it is always a pleasure to help our guests make the most of their visit to Rotorua. Thanks for making the Cleveland your preferred place to stay in Rotorua.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2013

Don't stay at this motel, I stayed in a room for one night an booked out the next morning. The location is great but the place is dirty and shoddy. This place needs a revamp with new fittings and furniture. The stove was outdated and microwave broken, the carpets are worn and the curtains were ripped.
Stay away from this place

Room Tip: Don't stay at this motel
  • Stayed: February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank happytraveller123_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrijGurm, Owner at Cleveland Thermal Motel, responded to this reviewResponded 7 March 2013

We are glad to see there was one positive in your review - you mention the motel had a “great location”, yet you scored only 2 out 5 for location. Surely a “great location” should have been closer to 5 out of 5.

We have checked the room you stayed in and advise the stove is old but in in good condition and full working order. Same with the microwave. You made no mention that the fridge was near new. The carpet is worn in heavy traffic areas and yes, there was a tear in the sheer net curtain in the bedroom. These curtains have a habit of getting in the way when the windows are opened & shut and obviously a small tear occurred when the room was previously occupied. We are sorry we did not have the opportunity to replace this before you arrived.

We thank you for your suggestions that a revamp with new fittings & furniture is necessary. The Cleveland has 30 units. In the past twelve months we have replaced fridges in 10 units, televisions in 14 units, microwave ovens in 8 units, dining chairs in 12 units, bedside tables & desks in 7 units. We have added 2 large brand new trampolines and a new swing set to the equipment in the playground. A brand new $6000 washer/dryer has been added to the guest laundry. And, yes, we will be refurbishing several of the 2-bedroom and studio units this winter. The outdoor swimming pool has been repainted and the sand filters have been replaced. All this because we want to give more value to our guests.

On the day you checked-in you were more than “unhappy” when asked for payment for your stay. We were made uncomfortable by your repeated “why do I have to pay now?” Finally, you paid for one night on the understanding the balance was to be paid the next morning. It was almost as if you had decided to cut your stay short even before you checked-in, which is what you did the very next morning.

Readers need to make their own minds about whether we are a place to stay or not by reading the rest of the reviews written by other guests. Most families love the Cleveland.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2013

What a little gem...!! Upon arrival, the motel didnt look like much - very simple and the roadworks at front made it hard to get into. However, the difference is noticable from check-in. Lovely flower baskets all over the place give it a refreshing look and the owner - Brij - is awsome. Brij went out of his way througout our 1 night stay to ensure that everything was perfect. He was always running throughout the property and always checked to ensure that everyting was OK.

The rooms were big and accomodating for families. One thing that we did mention to Brij was that the shower head was quite old and pressure was weak. Brij did mention that the showers were slowly getting renovated.

One outstanding thing was the pool and playground facilities for children. The kids loved the playing area and made a nice atmosphere to sit in the front of the rooms and keep an eye out on the children playing.

I would definately stay here again.

  • Stayed: December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Travelmate99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrijGurm, Owner at Cleveland Thermal Motel, responded to this reviewResponded 9 March 2013

We must admit reading your review confirmed what we have always believed - that the Cleveland is a family motel. We are really pleased you and your family enjoyed the playground, the pool and just having lots of open spaces. Come back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2013 via mobile

Good for the budget conscience with all the facilities, downside was the roadworks which were annoying, but couldn't be helped of course, rooms were somewhat dirty. Would stay closer in the city next time. Lovely staff though doing all they could to make our stay enjoyable.

  • Stayed: January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Bella1914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrijGurm, Owner at Cleveland Thermal Motel, responded to this reviewResponded 28 January 2013

It's good to read you found the Cleveland Motel staff friendly and helpful. We certainly price our rooms to fit the budget for families and having almost 3 acres of grounds, a large number of our rooms are set well away from the main road. The playground too, is located safely away from the main road. Most families find our location (1km from town centre) to be a plus - close enough to everything, yet far enough away from the hustle and bustle. Our housekeeping team has been informed of your comments about the room you stayed in and their new routine will ensure all rooms meet a high standard of comfort and cleanliness. We would love to hear from you directly with suggestions. Thank you for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2013

Very warm, welcoming and friendly people. They provided very helpful and accommodating service when we stayed for one night at Cleveland Motel ensuring that we were comfortable. Our motel room was very clean and tidy. We were very impressed when they couriered out (free of charge) an item of clothing which we accidentally left in the room. Unfortunately we were on there for one night and didn't get to enjoy all the services which the motel offered, but I would definitely return to Cleveland again. Thank you Brij.

  • Stayed: December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank WCWatene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrijGurm, Owner at Cleveland Thermal Motel, responded to this reviewResponded 12 January 2013

Thank you for your feedback. It's a shame you didn't use our outdoor heated pool or the geothermal mineral pools. Perhaps next time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews