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All reviewsheated poolgreat poolfree wifikuirau parkenjoyed our staykids loved the poolthermal poolscomfortable bedsclose to townsky tvbedroom unitroad noisea great place to stayeasy accesslovely hostshandy locationgood size
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Reviewed 13 November 2013

This motel is definitely worth your visit!
What a fantastic place. Thank you Brij for welcoming us to your warm and friendly motel.
I nearly forgot the name of the motel at first…but not Happy the Cat.. I googled him and up came the Cleveland Motel!
No sooner had we arrived and we were drawn to the amazing freshwater swimming pool. The relaxing warm temperature of the water was so inviting. My fiancé and I enjoyed a good half an hour just chilling in the pool and enjoying our experience in Rotorua.
Then we moved onto to the indoor mineral pool which was even more relaxing
Thank you also to Happy the Cat, he really is a character and a great mascot for this motel. It was great to meet him too.
We had a wonderful night sleep in such a comfortable bed.
We were so curious about Rotorua and the geothermal activity, this motel offered us such a great overnight visit in between our sightseeing , and the Cleveland Motel completely delivered a well worthy stay.
Thank you Brij, it was great to meet you and receive such a warm and Happy welcome. Best regards Fiona and Ian, UK.

Stayed: September 2013, travelled as a couple
1  Thank Fiona P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrijGurm, Owner at Cleveland Thermal Motel, responded to this reviewResponded 17 November 2013

Thanks for your feedback and for all your words of encouragement. We love Rotorua and we love welcoming guests to the Cleveland. Since you so enjoyed our pools, you will like to know that we are changing the lights around the pool area to make it even more welcoming and romantic to swim during the night. Happy the cat sends his regards and wants to know when you are coming back to see him. Best wishes.

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Reviewed 4 November 2013

We enjoyed everything in this motel: first of all, the friendliness of the owner, who went above what is usually found in similar motels: for instance, giving us very good and very detailed suggestions on places to visit nearby. Then the location is excellent to visit the Rotorua area; they have a very good hot water spa, large rooms (even if the appliances are a bit old) etc.
We only had a problem with the WiFi connection: out of the two networks available, one was unstable, repeatedly disconnecting and/or blocking the data transfer, during our two day’s stay; the second one was instead stable, but the signal was not strong enough in our room; so I ended up sitting outdoor, with the laptop on my knees…Anyway the owner helped here as well, inviting me in the office and offering the usage of his PC (which I had to decline, because most of the data I needed, are stored on mine).
Overall, we’d definitely like to come back on the next occasion!

  • Stayed: November 2013, travelled as a couple
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1  Thank Sergio b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrijGurm, Owner at Cleveland Thermal Motel, responded to this reviewResponded 17 November 2013

We love Rotorua therefore it was easy to tell you about all the wonderful (and sometimes, free) things to do. And everything was so close. Glad you enjoyed your stay at the Cleveland. You will be pleased to know that in a few days we will have a new wifi system inbuilt into our new 42" flat screen tv's. There will be no more problems to access internet. Ciao.

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Reviewed 23 October 2013

Seriously great for young families! It offers a very safe play area with swings, pools, and trampolines (and Brij walking past to help the kids on the tramp when needed). Honest and reliable staff. Very convenient. A price that works for families. Easy access to laundry and clothes line. Rooms are clean and functional with no unnessicary 'extras'.

Room Tip: Rooms behind reception offer clear view of the trampolines, choose these if you have kids, or avoid them if you don't.
  • Stayed: September 2013, travelled with family
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1  Thank C A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrijGurm, Owner at Cleveland Thermal Motel, responded to this reviewResponded 24 October 2013

The Cleveland has always focused on family fun. We are really glad you & your family enjoyed your stay. We will continue to improve facilities for young children.

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Reviewed 21 October 2013

Stayed at Cleveland Motel for 2 nights in Rotorua's mid-spring. Its a short walk to the city centre though a car is recommended.
This place was exactly what I was looking for in a vacation. I was very well looked after, the customer service was great and will definitely return.

  • Stayed: October 2013, travelled solo
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1  Thank RayManChai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrijGurm, Owner at Cleveland Thermal Motel, responded to this reviewResponded 22 October 2013

We appreciate your review; thank you. When you next visit you will see the many changes we are implementing to make your experience at the Cleveland even better than the last. We wish you success & happiness in your career.

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Reviewed 20 October 2013

I recently stayed here with 2 girlfriends and had a very nice, relaxing weekend.

Check in with the super-friendly owner, Brij, was easy. He was a lovely man, very helpful and chatty. Our 1-bedroom unit was tidy, clean and comfortable with all the basic amenities - fridge, kettle, sky TV, decent hot shower and comfortable warm beds. We expected that 2 of us would need to share a bed but in fact we each had a bed to ourselves - 1 x double and 1 x single in the bedroom plus 1 x single in the lounge. That was a real bonus.

The highlight of our stay was using the lovely outdoor thermal swimming pool and the indoor mineral pools - very welcome given the cold, miserable weather we had that weekend. There were also big trampolines available and although we didn't use them, the kids staying in the motel clearly loved them!

Location-wise the motel is close to Kuirau Park with a few shops, takeaways and a Countdown supermarket just a couple of minutes' walk away.

My only recommendation for improvement would be a clothes airer for each unit - there was nowhere to dry our togs after using the hot pools.

Room Tip: If you want to be away from the road, ask for a unit at the back of the complex.
  • Stayed: October 2013, travelled with friends
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1  Thank razorsharp2505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrijGurm, Owner at Cleveland Thermal Motel, responded to this reviewResponded 22 October 2013

Glad you had a good stay and got to enjoy our mineral pools and the outdoor heated pool. You have suggested an airer in the room; we should have told you to use the radiators to dry your clothes. Please accept our apologies. While you did not try our trampolines, perhaps you will be tempted to the swings we are having installed soon especially for adult use.

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