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“Excellent, Faultless!” 5 of 5 bubbles
Review of Cleveland Thermal Motel

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Cleveland Thermal Motel
Ranked #11 of 93 Hotels in Rotorua
Certificate of Excellence
Derby, United Kingdom
2 reviews
“Excellent, Faultless!”
5 of 5 bubbles Reviewed 23 February 2014

Excellent facilities, everything you would need to make your stay very comfortable. Room was cleaned everyday and if not to many pots, they were washed. Mineral pools were very relaxing so you must try them, heated outdoor provided too. The owners were just amazing, so friendly and helpful and we miss them already! Please do not go anywhere else, get booked in here and you will not be disappointed! Kraig & Lisa

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kraig M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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529 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Thai first
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English first
Wellington, New Zealand
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 15 February 2014

Not your typical bland modern motel!
Its older, but has quiet, good sized rooms set in spacious grounds with a traditional Rotorua mineral pool and a warm swimming pool.
Well located and a very helpful proprietor.

  • Stayed February 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank RobBrowW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
2 reviews
5 of 5 bubbles Reviewed 9 February 2014 via mobile

This was a last minute booking as we couldn't decide where to go for the weekend. And what a little gem we found!
We were warmly greeted by Brij. He was extremely helpful and so friendly.
Our 2 bedroom apartment was very spacious and very clean. We were very happy with what we saw.
The wifi was very quick and easy to use.
There is a butchers, grocers and bakery right across the road - and it is a 2 minute drive into town.
We were stuck as what to do activity wise one day, as it was raining heavily, and Brij was very helpful and knowledgeable about local attractions.
We would recommend The Cleveland to anybody, and highly recommend a visit.

Stayed February 2014, travelled with family
Helpful?
Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warkworth, New Zealand
2 reviews
5 of 5 bubbles Reviewed 3 February 2014

A place where we felt at home, clean, good service and friendly owner.
Yes very happy and highly recommended for families...
Good position and plenty of easy parking, towels replaced and cleaned each day....
Will visit again...

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ezelboer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunedin
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 2 February 2014

I stayed here for 3 nights with an old schoolfriend of mine who was visiting NZ for the first time. I booked it based on the excellent tripadvisor reviews and I was not disappointed. Brij did everything he could to ensure we had a wonderful stay - you simply could not find a more kind and generous host. We stayed in a one bedroom apartment which had ample room for the two of us with an additional bed in the sitting room and separate kitchen and bathroom. Everything was immaculately clean and well thought out. We had a swim in the lovely pool every morning and going for a dip in the lovely warm water at 7 am was an absolute pleasure. Brij helped us sort out various trips (would highly recommend Tim from Tim's tours who took us round the Thermal Wonderland and was an entertaining and informative guide and also the Canopy Tour experience.) We also loved the Redwood forest which is on the outskirts of town - Brij took us out there in his car. (He told us that it was his mission to provide superlative service and this is just one example of his kindness.) His manageress (whose name I'm afraid I have forgotten) was also fabulous - we felt we were leaving friends behind when we reluctantly had to depart.
This was my first trip to Rotorua but I am hatching plans to take my family there next year - we will definitely stay at the Cleveland. I am 100% confident my husband and kids will love it as much as we did!

  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank aberdeendunedin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
1 review
5 of 5 bubbles Reviewed 30 January 2014

We were just looking for somewhere child friendly to lay our heads at night, with a kitchenette. We were greeted by the owner, who instantly made us feel welcome and provided great incite to the tourist attractions, as well as plenty of discount vouchers to be used during our stay. Cleveland offers superbly tidy rooms, which are serviced daily, a gorgeous DEEP heated pool, mineral spa and excellent friendly service. The staff are so helpful. This was going to be a one off trip, but we now plan to go back, and will definitely stay here again. Thank you for a fantastic holiday.

Room Tip: Don't be deterred that this place is child friendly. There is plenty of room for everyone!
See more room tips
  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Joanne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 13 January 2014

We stayed at the Cleveland for 3 nights in early November 2013. I couldn’t give a higher recommendation for this place. The accommodation was good value for money and the service was spectacular- far beyond what a guest could reasonably expect.

The Motel is located a km or two from the centre of town. This was great, because we were far enough away from the main strip to get some much needed peace and quiet, but close enough to drive there in two minutes! There’s also a 24 hour convenience store across the road.

We purchased a studio room, but were upgraded to a one bedroom apartment at no extra cost. We were grateful to them for doing this, but I think even a studio room would have been good value because all the rooms have basic kitchen facilities. The motel itself is quite old, but we had no problem with this because our apartment looked like it’d had a partial renovation at some point, ie: The interior isn’t as dated as the exterior. In fact we noticed a painter doing one of the other apartments whilst we stayed. The place was very clean and tidy, and everything was in working order.

As I mentioned earlier, the thing that really set the Cleveland apart for us was the service from Brij and Ronette. I’m sure you can get good value accommodation all over Rotorua but I doubt you’ll get looked after like we were from the lovely host couple. We were very busy in the lead up to our trip, and so we hadn’t pre booked much by way of activities. Not to worry! Brij was happy to provide helpful suggestions about places to go and things to do. Their helpfulness even extended to lending us an umbrella on one particularly rainy day.

The only minor quibble I’ll mention, in the interests of objectivity, is that the wifi was fairly slow. Fortunately for us the main purpose for using the internet was reading up on the many things to do in Rotorua. But with the amount of brochures there are to read- most of which you’ll find available from the office at the Cleveland- we hardly needed it anyway.

Good value, great service. 5 stars!

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravfromAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cleveland Thermal Motel

Property: Cleveland Thermal Motel
Address: 113-119 Lake Road, Rotorua 3010, New Zealand (Formerly The Cleveland Thermal Resort)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#8 Best Value Hotel in Rotorua
#13 Family Hotel in Rotorua
#15 Romantic Hotel in Rotorua
#16 Business Hotel in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Cleveland Thermal Motel 3.5*
Number of rooms: 31
Official Description (provided by the hotel):
Welcome to Econo Lodge Cleveland. Econo Lodge Cleveland is perfectly situated only minutes from both Rotorua's lake front and city centre, and in close proximity to many leading tourist attractions. Econo Lodge Cleveland is an outstanding accommodation option for those visiting this tourist haven in the central North Island. Set in over 2 acres of spacious grounds with manicured lawns and beautiful gardens, the motel also offers a great outdoor heated pool, two hot thermal mineral pools, and a large children's playground area. Our comfortable rooms and amenities make Econo Lodge Cleveland the perfect accommodation choice for couples getaways, large groups, and in particular, family holidays. We have plenty of parking for boats, trailers, second cars or large vehicles, and with our location within walking distance of the markets at the lake, the central city, and the hospital, we are ideal for those without transportation too. ... more   less 
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Also Known As:
Cleveland Hotel Rotorua
Cleveland Motel Rotorua

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