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“Wheelchair Friendly Hotel”

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Quest Rotorua Central
Ranked #1 of 92 Hotels in Rotorua
Certificate of Excellence
Reviewed 6 April 2014

The studio apartment here is excellent and easy for a wheelchair person. Huge bathroom with all the rails/seats etc and the room was very nice. No complaints at all and the staff were excellent.
Excellent location and within a 5 min walk to the main restaurant area of town.

Highly recommend.

  • Stayed: March 2014, travelled with family
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Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin M, Owner at Quest Rotorua Central, responded to this reviewResponded 7 April 2014

Dear David M,

It was great to read that the accessible facilities of our Impaired Access Studio met the requirements for your stay. These apartments are our largest studios offering 38m2 and offer a wet room and lowered bench spaces.

Also pleasing that you note the convenience of our central location to local restaurants with many only a 5 minute walk away.

We hope that we have the opportunity to welcome you back, should you cross the Tasman in the future.

Kind Regards
Colin & Lisa
Franchise Directors

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553 - 559 of 717 reviews

Reviewed 2 April 2014

The couple who own this hotel are absolutely wonderful. They took the time to help us with our luggage and then showed us around our apartment. They also chatted to us about Rotorua and the best places to eat. Quest is in a great location; an easy walk to restaurants and local attractions. The best feature of our room was the spa on the balcony. The free movies were a bonus but we did miss having access to Sky. The only real downside was noise, we could hear the people upstairs running their bath at 6am in the morning.

  • Stayed: March 2014, travelled as a couple
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Thank KorenaSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin M, Owner at Quest Rotorua Central, responded to this reviewResponded 7 April 2014

Dear Korena Sydney,

Thank you for taking the time to complete a Trip Advisor review, we always welcome feedback from Senior Contributors. We are pleased that we could have been of service with the advice that we offer on the local area, we love to ensure that our guests get to see as much as they can within their fields of interest.

It’s great to read that you enjoyed our central location and the facilities within your apartment. We were the first property in New Zealand to install Triple Play IPTV and now offer over 190 movies on demand with over 100 of these FREE.

We have tried to refrain from being Motelish with signs everywhere, noting what you can and can’t do. The use of The Hot Tubs has until now been self-regulating with guest discretion expected on the times that they are used to minimise disturbance. Since opening we could count on one hand, the number of guests have caused a disturbance with their use. We regret that you had such an early wake up call and will consider our options to limit this in the future. I have considered timer controls for these and will further investigate.

We appreciate your constructive feedback and we hope that we have the opportunity to welcome you back in the future.

Kind Regards
Colin & Lisa
Franchise Directors

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Reviewed 1 April 2014

very welcoming hosts and well appointed, immaculate apartment. Location good for easy walking to pubs and restaurants but maybe better suited to younger people. Hosts recommended and booked us on to an excellent Maori culture experience, lent us their personal phones when all the internet when down, and really could not do enough to help. We paid extra for a room with a hot tub on the balcony but it was very overlooked by the hotel/hostel opposite and a wall covered with graffiti so personally would not do so again.

Room Tip: Ask for a room on the higher floors if you want a view of the mountains
  • Stayed: January 2014, travelled as a couple
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Thank Sueh007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin M, Owner at Quest Rotorua Central, responded to this reviewResponded 7 April 2014

Dear Sueh007

We hope that you made it home safely following your trip to New Zealand. We appreciate your positive comments and constructive feedback following your stay at Quest Rotorua Central.

We are pleased to read that you appreciated the service at hand and the quality of the apartment you had.

The adjacent building you refer to is a Residential Apartment which is less than 50% occupied – so there is a limited number of apartments which overlook us. We have also recently invested over $5000 to add screens to the Executive One Bedroom Apartments to enhance the perception of privacy on the balconies.

Being a CBD property, neighbouring properties form part of the main landscape and graffiti to such buildings is out with our control. It is best to enjoy the central location to explore the amazing scenery and attractions that are within easy reach of our door step.

Wishing you well for future travels.

Kind Regards
Colin & Lisa
Franchise Directors

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Reviewed 30 March 2014

Excellent staff and hotel.Its smack in the middle of Rotorua. Walking to the pubs and restaurants.Really helpful staff from the moment we arrived all the way throught tp the smiling room cleaning staff.The room was spot on with a view over rotorua.Will be back !!

  • Stayed: March 2014, travelled as a couple
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Thank celtic1967NewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin M, Owner at Quest Rotorua Central, responded to this reviewResponded 7 April 2014

Dear celtic1967NewZealand,

Thank you kindly for the perfect 5/5 review on Trip Advisor following your stay at Quest Rotorua Central. We appreciate your positive comments on the team and on the facilities that you experienced while here.

It will be our pleasure to welcome you back when you next choose to visit Rotorua. Its always a great to welcome a fellow Celtic Supporter!

Kind Regards
Colin & Lisa
Franchise Directors

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Reviewed 24 March 2014

Recently updated and very clean, centrally located hotel. Front desk staff was very helpful and both check-in and check-out were smooth. They were helpful in giving us some discounts to local attractions. Would not hesitate to stay here again next time we visit. We utilized the secure parking which was very convenient.

  • Stayed: February 2014
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Thank nat730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin M, Owner at Quest Rotorua Central, responded to this reviewResponded 28 March 2014

Dear nat730,

We always appreciate when a Senior Contributor takes the time to review our property. It is great to read that you enjoyed our central location and secure parking facilities. It was a pleasure to be of service and we shall look forward to your return one day in the future.

Wishing you well for the rest of your travels, till you get home safely to California.

Kind Regards
Colin & Lisa
Franchise Directors

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Reviewed 22 March 2014

We were quite happy with our choice of Quest’s “serviced apartments” for our stay in Rotorua. It is very centrally located, new and modern. The fellow who checked us in was super friendly and helpful, letting us know they can get discounts on many local attractions. I mentioned we wanted to do a Maori village dinner, and he pulled out a couple of brochures, noting that of the dozen or more such offerings there were only a few they recommended; we picked one and he rang them on the spot and booked it for us.

The 1-bedroom apartment was lovely, spacious, sparkling clean and quiet. It had a nice kitchen, two big flat screen TVs (living area and bedroom); over a hundred movies on demand, mostly free; good size closet with full-length mirror; very comfy bed; plenty of counter and cabinet space in the bathroom; a large glass-enclosed shower; and a stacked washer/dryer set. It would be very comfortable for an extended stay, with one exception – there is NO drawer space. Haven’t figured out how to hang sox and underwear in the closet…don’t understand this kind of omission. But for a 2-day stay, it was fine.

Free WiFi is included (up to 200mb, then they start charging at $10 for up to 500mb), and it worked well. We also had an assigned parking spot in back, so no worries about finding a place to park at anytime (some spots are inside the secure garage, others just outside).

Room Tip: I thought all the 1-bedroom apartments had a balcony with Jacuzzi, but ours did not - that may be a...
Stayed: March 2014, travelled as a couple
1  Thank Seattle98101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin M, Owner at Quest Rotorua Central, responded to this reviewResponded 28 March 2014

Dear Seattle 98101,

Thank you for such a comprehensive review highlighting the quality aspects of your stay. We are thrilled to receive a 5/5 from a Top Contributor and it is pleasing to see you enjoyed the facilities of your apartment. Our team are happy to act as travel agents and assist with all itineraries to ensure that you can enjoy much of what Rotorua has to offer.

As you have alluded to, in your travellers tip - only our Executive Apartments offer the Hot Tub and a Balcony, so if this is the attraction, be sure to book either the Executive Studios or Executive One Bedrooms.

We wish you well with the rest of your travels until you arrive home safely in Seattle.

Kind Regards
Colin & Lisa
Franchise Directors

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Reviewed 20 March 2014

Less than a year old, our well equipped room with kitchen had the added convince of a washer/ dryer. A much appreciated addition. The room was very large, well appointed and comfortable. Well located within a few blocks of 'restaurant row' and the museum.

  • Stayed: March 2014, travelled as a couple
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Thank webaccount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin M, Owner at Quest Rotorua Central, responded to this reviewResponded 28 March 2014

Dear Webaccount,

We appreciate you taking the time to write a review following your stay at Quest Rotorua Central. It’s funny how popular the provision of a washing machines and tumble dryer in our apartments is with our guests – some essential tools when on the road for a while.

Our central location means all guests have an easy stroll to the local restaurants, bars and shops without the worry of having to drive anywhere.

We wish you well with the rest of your travels until you arrive home safely in New England.

Kind Regards
Colin MacPhee
Franchise Directors

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quest Rotorua Central

Address: 1192 Hinemoa Street, Rotorua 3010, New Zealand
Phone Number:
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Centre with Internet Access Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #1 of 92 Hotels in Rotorua
Price Range: £89 - £141 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Quest Rotorua Central 4.5*
Number of rooms: 36
Official Description (provided by the hotel):
The Award wining Quest Rotorua Central awaits your arrival. Voted #1 Hotel - Top 25 Hotels – New Zealand in the 2017 Trip Advisor Travellers Choice Awards. If you are looking for the best of service, best location and a quality apartment in Rotorua - look no further. We are conveniently positioned in the heart of Rotorua's CBD. Centrally located to enjoy local restaurants and bars, shops and activities we are only 550m to the Polynesian Spa and lerss than 1km to the Rotorua Lakefront. All apartments are self-contained with laundry and kitchen facilities including hobs, dishwashers, microwaves / ovens and fridges. The Executive Apartments boast a private balcony and relaxing Hot Tub - ideal to soak in after a day of adventure. ... more   less 
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