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“Great hideaway”

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Diana's Place Lake View Accommodation
Ranked #68 of 92 Hotels in Rotorua
Queenstown
Level 3 Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great hideaway”
Reviewed 21 February 2014

Really liked this place - fab location - short walk to town, overlooks lake & 2 Maori villages, well appointed bedroom, but the hum from the spa in the unit downstairs is very loud - spa was turned off at 11pm but started up at 5am! Fab views to the lake, great bifolding doors, great double swing seat, new carpet throughout, airconditioning, apratment is light & spacious. Accommodation could be improved by having a decent sized dining room table. My friend says the fold out couch in the lounge is really comfortable and she liked that the sheets are clean, white & crisp. Kitchenette was fine for our needs - has a dishdrawer, microwave & cooktop. Comfy leather look lounger. Would stay here again.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VivieK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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75 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Any
English first
Level 3 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 February 2014

In rating the property as we did we had come to terms with its thermal setting. At times the sulphur odour was very noticeable. The deck overlooks the lake and a Maori village with scattered thermal fumes arising.

A short walk into town provided many options for eating........and drinking.

We were aware that there was no on site greeting but checkin was easy and worked for us. Candace was very obliging, immediately responding to a call that let her know there was no ironing board ......one was supplied but not really adequate....a mini version only.

We also had to request extra glasses as there were only two unmatched wine glasses - one large and one very small.......not good. Two champagne flutes arrived next morning.

The penthouse is well renovated and decorated in general although the bathroom and kitchen are dated. The deck area is useful but needed some attention and an umbrella would have been useful.

All in all we were happy and would recommend to a others at the price point.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bernie and Pat W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Western Australia
Level 6 Contributor
117 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 25 January 2014

Candace who is the manager of this property was brilliant & helped us in every way possible & was always friendly & polite. She was always contactable & on hand to answer questions or help out when needed so a credit to this place.
The apartments location was brilliant, it was spacious, quiet & had amazing views & parking was never a hassle though it was a first come first serve basis if you wanted to park in front of the Penthouse. There was plenty of parking over the road but to me when paying for a Penthouse one should get the parking space? As we arrived in the wee late hours of early morning Candace did arrange the space to be available for us which was a great help as we did not want to disturb people with hauling in luggage from over the road.
The apartment itself was very spacious though a tad tired & certainly not of what one would expect of Penthouse quality & it really should not be named this as it is very deceiving. Having said that it was partially refurbished & I believe this is a work in progress which is good to know & by now they should have new carpets which were badly needed. The couch was new & extremely comfortable & so was the bed which also had very nice linen & was made up beautifully.
It had a good iron but a ridiculous piddly ironing board which should be remedied as there is space to store it. Sadly no washing machine which would have been extremely helpful if staying there a long time. Perhaps a good hint when renovating the bathroom?
It had a great spacious kitchen with dishwasher, microwave & big cooktop but very limited crockery, cutlery, pots etc (2 of each) which was very silly as it meant you had to wash a glass or a cup etc after your first use which was annoying. Candace was very helpful & did go out & get us more cups but really the apartment should have a minimum of 6 place settings at least to be practical.
The bathroom was tired & in sore need of a spruce up so hope fully this has now been done?
The place was extremely hot & we would not recommend staying there in summer unless heat does not bother you but Candace did mention she is looking into reverse cycle air-conditioning so if this happens that would make a world of difference & it would be a very nice place to stay especially with the lovely lake views & the balcony to enjoy them from.

Having said all this we did enjoy our stay here, to me it was overpriced as it is not a Penthouse at all but if the renovations continue then it could become a very pleasant place & if Candace continues to manage then you could not go wrong.

Room Tip: If in summer check to see if air-conditioning has been installed otherwise it will be stifling &...
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifuz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Western Australia
Level 6 Contributor
117 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 8 December 2013

Candace who is the manager of this property was brilliant & helped us in every way possible & was always friendly & polite. She was always contactable & on hand to answer questions or help out when needed so a credit to this place.
The apartments location was brilliant, it was spacious, quiet & had amazing views & parking was never a hassle though it was a first come first serve basis if you wanted to park in front of the Penthouse. There was plenty of parking over the road but to me when paying for a Penthouse one should get the parking space? As we arrived in the wee late hours of early morning Candace did arrange the space to be available for us which was a great help as we did not want to disturb people with hauling in luggage from over the road.
The apartment itself was very spacious though a tad tired & certainly not of what one would expect of Penthouse quality & it really should not be named this as it is very deceiving. Having said that it was partially refurbished & I believe this is a work in progress which is good to know & by now they should have new carpets which were badly needed. The couch was new & extremely comfortable & so was the bed which also had very nice linen & was made up beautifully.
It had a good iron but a ridiculous piddly ironing board which should be remedied as there is space to store it. Sadly no washing machine which would have been extremely helpful if staying there a long time. Perhaps a good hint when renovating the bathroom?
It had a great spacious kitchen with dishwasher, microwave & big cooktop but very limited crockery, cutlery, pots etc (2 of each) which was very silly as it meant you had to wash a glass or a cup etc after your first use which was annoying. Candace was very helpful & did go out & get us more cups but really the apartment should have a minimum of 6 place settings at least to be practical.
The bathroom was tired & in sore need of a spruce up!!
The place was extremely hot & we would not recommend staying there in summer unless heat does not bother you but Candace did mention she is looking into reverse cycle air-conditioning so if this happens that would make a world of difference & it would be a very nice place to stay especially with the lovely lake views & the balcony to enjoy them from.

Having said all this we did enjoy our stay here, to me it was overpriced as it is not a Penthouse at all but if the renovations continue then it could become a very pleasant place & if Candace continues to manage then you could not go wrong.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifuz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex
Level 6 Contributor
204 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 27 March 2013

I booked this as a treat for a special occasion whilst we were away. I was very disappointed -- the "penthouse" was very tired, rucked carpets, broken decking & musty towels.
In my opinion the accommodation is over price and over sold.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jimbosmiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, New Zealand
Level 3 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 21 February 2013

We were a bit put off by some of these reviews, but to our delight this apartment was excellent. The lounge room was very comfortable and the back deck with it's Spa, barbeque, and views of the lake were delightful. Also, the provisions for breakfast were very good. There is nothing to fault except perhaps table lamps in the twin-bedded bedroom would have been nice. There isn't an office on this property, but the phone at the door worked very well, and they followed up with a phone call later to see if everything was okay.

We would stay there again and recommend it highly. But perhaps if one didn't rent the whole aparment it wouldn't be as satisfactory. Nevertheless we enjoyed it very much.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank phyllismdrj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level 5 Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 16 January 2013

We stayed in a Standard Queen room that opened on to busy Lake road, Rotorua. We were under the impression that it was a B&B style accommodation. The website over promised and under delivered.

Tea/coffe/ sugar/milk and juice was supplied but there were no knives or cutlery or plates. There was however a jug and toaster.

The shower required a footstool to gain entry from a large step up.

Decor was dated buut okay.

There was no onsite reception or staff.

On the plus side it was within easy walking distance to excellent restaurants in the centre of Rotorua.

Room Tip: Do not stay here unless you have a need for accommodation close to the city centre and you do not mi...
See more room tips
  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kangatraveller_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Diana's Place Lake View Accommodation

Property: Diana's Place Lake View Accommodation
Address: 21 Lake Road, Rotorua 3010, New Zealand (Formerly Jack & Di's Lake View Accommodation)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free Parking
Hotel Style:
#41 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4 star — Diana's Place Lake View Accommodation 4*
Number of rooms: 5
Official Description (provided by the hotel):
Unforgettable Rotorua Lake View Accommodation. Welcome to Diana's Place, where we are delighted to offer you two unique holiday accommodation options situated in stunning Lake Rotorua locations on the North Island of New Zealand. Whether you are planning a romantic getaway, a trip with family and friends, or a corporate retreat, we can offer the accommodation you need. ... more   less 
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Also Known As:
Jack And Di`s Lake View Accommodation
Jack & Di`s Lake View Hotel Rotorua
Jack Dis Lake View Accommodation

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