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“sleep over”
Review of Ibis Rotorua

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Ibis Rotorua
Ranked #35 of 92 Hotels in Rotorua
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1,142 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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New Zealand
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 February 2012

I stayed at this hotel last week on 18th February. Great hotel this is! Friendly helpful reception staff, good clean comfortable rooms and the best part....check out at 11 am! Well done, Ibis Rotorua, to see you allowing a check out at a reasonable hour coming to par with other international hotels! I think we Kiwis are a bit behind by insisting on a check out at 10 am! Guests normally stay at public accommodation for rest and recreation or for a stressful business meeting - both could do with a bit of a rest! Thanks for the management of Ibis Rotorua for such a pleasant memorable stay.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank MLonNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirk D, Manager at Ibis Rotorua, responded to this review, 1 March 2012
Thank you for your positive comments. It is certainly encouraging for the team to receive positive feedback and I always ensure this is displayed for all our employees to see and share.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth
Level 5 Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 22 February 2012

Our room was clean and in good condition - perhaps a little smaller than other hotels of this type, but nothing that made any difference to our stay. Breakfast was good - the only hotel we stayed at in NZ which offered porridge for breakfast (which we loved), and there was a good variety of other foods too. The happy hour at the bar is reasonably good value, and there is free internet access on the PCs in the reception area, which was a great bonus for us.
The location is great for exploring Rotorua on foot, but that's pretty much the same for most hotels in Rotorua because it's a small place.
Staff were friendly and helpful, and seemed to have good rapport with customers.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kate M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 February 2012

Hotel is in a good location to explore the town on foot.

Room is fine - middle of the range, nothing special. Free Wifi is limited so I could barely do anything other than download about 3 emails!

My parents also stayed there in another room and I was shocked to hear that my mum rang up about a blocked basin in their bathroom and their response was 'we've got a few rooms like that!' and then hung up after they advertise in the rooms about fixing any problems within 15 minutes. Terrible service! I was so shocked that they would not take any responsibility and just ignored the problem. The basin never got fixed.

I will be reluctant to stay at any ibis again after they blatantly refused to keep their customer service promise.

  • Stayed February 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ch1nadoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirk D, Manager at Ibis Rotorua, responded to this review, 21 February 2012
Thanks for your comments. I can see the below comments from your parents room also in regards to the blocked sink.
I can assure you that this is certainly an isolated incident and is something I will be addressing immediately with the employee as this is unacceptable. The hotel employees are certainly proud of their customer service and the commitment to the 15 minute guarantee. I apologise that on this occasion the service and communication have fallen short, but as mentioned, this is certainly isolated and I will be taking the appropriate measures to rectify and ensure there is no repeat incidence of this nature.
Lastly thank you for your positive comments you also posted in your review.
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Level 6 Contributor
201 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 16 February 2012

We stayed here for 2 nights in mid January and found the hotel ideal being close to the lake and not too far from the town.
Our room was 481 on the top floor, the room was quite large and had a good viewpoint up the street. Old style TV, shower and a very effective air conditioning system.
Eating wise, only had breakfast at the hotel, found the usual good selections of food, even porridge !!

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marrowboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ibis Rotorua

Property: Ibis Rotorua
Address: Lake End Rangiuru Street | PO Box 348, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Wheelchair access
Hotel Style:
#27 Romantic Hotel in Rotorua
#32 Family Hotel in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Ibis Rotorua 3.5*
Number of rooms: 145
Official Description (provided by the hotel):
Hotel Ibis Rotorua is located on the picturesque shores of lake Rotorua, just five minutes walk from the central business district, convention centre, cafes and restaurants and some of Rotorua's most popular tourist attractions. The fully air-conditioned hotel offers 145 rooms providing exceptional comfort and value. Room configurations can be one king or two doubles. A number of triple rooms with three single beds are also available. Bedrooms feature in-room safes, internet with broadband connectivity, showers, flat screen TV's and refrigerators. 24hr reception, an internet kiosk and guest laundry facilities. The I-Restaurant and Bar welcomes guests for breakfast, lunch and dinner. Conference rooms and other facilities at the neighboring Novotel Rotorua Lakeside are also available to guests. ... more   less 
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Also Known As:
Ibis Rotorua Hotel Rotorua

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