We stayed here during the Easter holidays and they were fully booked for the whole period. Still they manage to provide us with good service. The staff were really nice and helpful. the location of the hotel is also really nice, very close to the POSH centre of Rotorua. They also provided us with free parking (not secured carpark though!!!!) which helped.
my only complaint could be their outdated TVs in the rooms. very small screens and not compatible with the cable channels they were offering, I still managed to watch couple of games I was interested in, but the fact that the TV's volume was not functioning properly did not help at all.More