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Ibis Rotorua
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Reviews (1,218)
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Show reviews that mention
All reviewseat streettwo double bedsa lake view roomplenty of free parkingrooms are smalllobby areabuffet breakfastroom was clean and comfortableshort staytwo nightswould stay againclose to townnew zealandaccornovatellakefrontcbd
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539 - 544 of 1,218 reviews
Reviewed 30 January 2014

Booked online for two nights, relying on pictures shown but the real deal is absolutely grotesque. Came to a poorly aired room with a carpet full of obnoxious marks that I did not deem it fit for our toddler to step down from the bed. Lumpy beds made the night so uncomfortable so checked out next morning. Would not recommend this place to anyone, forget the views hygiene is most important. The bathrooms did not have a shower cap and it took the lady at the desk 10 mins to locate one! An entire re hauling is required for the hotel's amenities, the staff can do as much. They tried their best to put forward their best faces but you can see through it all and sympathise with them.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Accorhotels.com
Thank Kawal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian S, Manager at Ibis Rotorua, responded to this reviewResponded 23 March 2014

Dear Kawal S

Thank you for the feedback regarding your stay with us, at the Ibis Rotorua we strive to provide superior service to all our guests, we have obviously not succeeded on this occasion and for that I apologize.

Regards
Ian

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2014

we stayed at the property for one night. hotel rooms were small but neat and clean...the staff was very helpful in arranging cabs for our next day flight to dunedin. its a value for money stay and the location was great.

  • Stayed: March 2013, travelled as a couple
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Thank kamlesh02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian S, Manager at Ibis Rotorua, responded to this reviewResponded 31 March 2014

Thank you for the feedback regarding your recent stay with us in Rotorua, I am pleased to hear that you trip was a memorable. Hope the rest of your trip was as pleasant.

Regards
Ian

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Reviewed 28 January 2014

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ian S, Manager at Ibis Rotorua, responded to this reviewResponded 31 March 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 26 January 2014

The greatest disappointment of our trip to Rotorua was the Ibis Hotel -- an absolute thorough disappointment from the word go –--- it was all booked in advance after numerous calls from Auckland, they could not find my booking, the room was cramped & we were to.d it was big enough for 4, the bathroom if you call it that is a cubyhole. The shower is even worse, there is hardly anyplace to turn around & the fixed overhead shower spray is not at all good enough to remove soap from your body. I would like to ask the owners, CEO's, & all on board if they have ever tried using the shower. Use it & let me know.
Furthermore the staff were quite curt especially one duty manager who was downright sarcastic & sniggered at me everytime I asked a question. There was a fuss when I asked to heat a pizza that I bought from a takeaway.
The "free wifi" is a joke --- one has to come down to the lobby if u want to use ur own ipad, laptop -- only 20 mins or i think 15mb. You can get unlimited wifi if u use their computer, but the wifi was down for 4 days that we were there. Obviously not enough was done.
For $119 a night i expected better. We have stayed for around same elsewhere for better conditions.

Room Tip: I believe all the rooms are the same, that is what the duty manager told me. I would advise to research more on the net to find something better.
  • Stayed: January 2014, travelled with family
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Thank DelnaAntia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian S, Manager at Ibis Rotorua, responded to this reviewResponded 27 March 2014

Dear DelnaAntia

Thank you for taking the time to review your stay with us, at the Ibis Rotorua we strive for superior guest satisfaction. It seems on this occasion this was not the case and for that I do apologise.

Kind Regards
Ian Shipman

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Reviewed 25 January 2014

Our room was nice, comfortable and clean. Staff very friendly. Unfortunately our breakfast was cold on both mornings, despite having told one of the staff on the first morning. There was a great selection available. Overall, we enjoyed our stay

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Marg A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian S, Manager at Ibis Rotorua, responded to this reviewResponded 27 January 2014

Dear Marg A

Thank you for the review of your recent stay with us at the Ibis Rotorua, your comments are most appreciated. I do apologize for the breakfast being cold i will take this issue up with the chef.

Regards
Ian

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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