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ASURE Palm Court Rotorua
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Reviews (276)
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All reviewsbubble bathmotor innspa pooltwo bedroom unitroad noiseserviced dailysmall kitchenetteclose to townplace to stayhome away from hometwo night staysingle bedlocal attractionste puianew ownersfantastic staybed was comfortable
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202 - 207 of 276 reviews
Reviewed 27 February 2014

We booked the Asure Palm Court Motor Inn 3 bedroom house as there were 3 couples in our party. The house was just down the road from the motel, but it was lovely and clean, very spacious and everything that you need. It is easy access to shops and restaurants. I would recommend staying here and would definitely stay here again.

  • Stayed: February 2014, travelled with family
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Review collected in partnership with this hotel
Thank maxine p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this reviewResponded 1 March 2014

Thanks for the review on our house. The house can sleep a max of 8 people and is very handy to all that Rotorua has on offer. Best Regards to you and your friends.

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Reviewed 27 February 2014

Our unit was very clean had everything we needed, would defiantly stay there again. the bed was very comfortable, of course excellent location. The staff very efficient. We have visited Rotorua many times stayed at different places, but I would say this was one of the best places we have stayed.

  • Stayed: February 2014, travelled with family
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Review collected in partnership with this hotel
Thank Beverley96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this reviewResponded 1 March 2014

Thanks for the great review. Over 30% of our customers are repeat which is something we really like as we get know each others stories and share parts of our lives.

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Reviewed 25 February 2014

Stayed three nights in this place while we travelled throughout the area. The room was comfortable, well laid out and equipped and easy to find. It was located pretty center to the city along a strip of other hotels. It would have been nice to have air conditioning as we are northerners who are definately not used to +25 temperatures in Feb but I understand that air conditioning is very scarce in Rototura due to the sulfer in the air, which, although I could smell it where the Inn is located, was not stronf enough to be an issue. What made our stay memorable there was the owners who provided excellent service, information and welcome. They even had a couple of friendly but not bothersome pets to make us feel at home when sitting outside the unit.

The bathroom was the only annoyance that we experienced as we had to climb into the spa tub to have a shower which was difficult, slippery and a bit scary when wet. It also needed a really good, detailed cleaning including the shower head which was definately one of the lowest end shower heads that I have seen in any hotel.

Overall. however, we really enjoyed our stay there.

  • Stayed: February 2014, travelled as a couple
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Thank DonnaGibson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this reviewResponded 27 February 2014

Thanks so much for the review. We really are having a good summer and air conditioning would make things more comfortable. Alas the sulphur is the enemy for such things and the cost versus reward does not add up at all.
The showers over the spa pools was the architects answer to getting a hot tub into all rooms and leaves us and many Motels in Rotorua with a conundrum. To replace the spa pools and or alter showers is going to be a major cost and effort. We agree sliding showers with head controls would be great, however to do this would require the wall lining to be removed and replaced. Likewise with the pools. To get these out of the rooms to replace them would require the building to be torn apart to some extent. The alternative would be to remove them by destruction and not replace them leaving room to build in a modern bathroom. There seems to be no real simple inexpensive way forward, however we will keep investigating for a practical and affordable solution as you are not alone with your concerns.
Thank you for staying with us and all the best from the Palms.

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Reviewed 23 February 2014

After travelling from Auckland on the motorbike we were meet with a friendly welcome and an immediate change of allocated room so motorbike would be out of sight from the road. The room was clean and staff friendly and helpful. The spa pool was a great way to relax and unwind. Would recommend this motel.

  • Stayed: January 2014, travelled as a couple
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Thank Jane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this reviewResponded 25 February 2014

Thanks for staying with us and we hope to look after you again. We will always try and adjust to meet peoples needs. Best regards from the Palms.

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Reviewed 20 February 2014

To the woman and her daughter who suggested stay somewhere else I have to ask ...... WHAT DRUGS WHERE YOU ON WHEN YOU STAYED HERE? This motel is impeccably clean, beautifully decorated homely rooms and all staff including cleaning ladies are polite and helpful.
I will deffo stay here again!
Thanks for a lovely stay Palm Court!

  • Stayed: February 2014
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Thank Domusvirtute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this reviewResponded 22 February 2014

Thanks for taking the time to review us and for the lovely comments. 30% of our customers are return customers and over 10% are referred onto us by people that have stayed in the past. I do wonder if the lady giving the terrible comments actually stayed at our Motel and not somewhere else.

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