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“Very good motel”

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ASURE Palm Court Rotorua
Ranked #19 of 92 Hotels in Rotorua
Certificate of Excellence
Brisbane, Australia
Level 3 Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Very good motel”
Reviewed 30 March 2014

We only stayed one night in this very nice modern motel; very clean and comfortable.
The owners were most helpful and welcoming.
Only downside for us was no hotplates in kitchen - otherwise it was excellent value for money.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank 703Fordy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this review, 1 April 2014
Thanks very much for the review. Five of the studio units do not have a double hob. All of the other rooms have this facility. We do have a portable electric double hob that we supply should a guest need cooking in a room such as the one you were in. It was very good that otherwise you found the room and facilities met your requirements. All the best from the Palms.
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235 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Waikanae, New Zealand
1 review
Reviewed 27 March 2014

Have stayed in many Motor Inns in various countries and Rotorua itself as a family and wish they were all up to this standard. Excellent unit, spacious and comfortable very well equipped in quiet location but easily accessible. Friendly and helpful owners. A very pleasant stay. Great service, clean rooms, great breakfast. We will be more than happy to stay their again (and we will)

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Pen v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this review, 27 March 2014
Thanks so much for the great feed back. It certainly warms the heart to know we have satisfied customers.
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Perth, Australia
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 March 2014

My husband and I booked for one night but ended up staying for 4 nights.

The owners were lovely and very friendly. They couldn’t do enough to help. They took us to three available rooms to pick from (the first one facing the road and two further back) each room was nice and very clean. Even though we couldn’t hear any road noise in the first room we choose a room further back.

Toni was friendly and had been to every local attraction and was so helpful, giving us lots of information about the attractions and what is value for money. She also loaded us up with discount coupons for the attractions, which saved us a tidy sum! Our favourite by far was firstly the Canopy Tours followed by the Luge, Te Puia and the Redwoods.

We had a one bedroom apartment with kitchenette. Bed was comfortable and nice selection of pillows to choose from. Huge outdoor spa that filled up in 7 minutes. Every room has a spa and they automatically turn off at 11pm. Room was clean and I liked the white doonas so you could see they were clean. Nice touch with the towels being arranged in different shapes each day from flowers to bow ties etc.

Kitchenette like most hotels had two hotplates and microwave for cooking, so it was a bit difficult to cook a full meal. We choose to eat out most of the time and followed the owners recommendations for restaurants and weren’t disappointed. Ciccio was one of the restaurants and was very nice.

There are two Countdown supermarkets a few minutes down the road one on the left behind the service station (in this shopping centre there is also a Bakers Delight bakery for the Aussies) and another opposite on the right open till 11pm.

The free internet is limited to download size and seemed to disappear very quickly especially when using it for work. Although there was supposed to be a charge after exceeding the internet usage the owners were great and kept topping it up for us at no charge.

Good for familys too, there are some nice outdoor tables and umbrellas to sit at and some kids ride on toys for them to play with.

Oh when trying to find the hotel don't look for the 'Assure' sign as this isn't as noticeable just look for the 'Palm Court' sign (I think it was the third one on the left after the Rydges if driving from the centre of town). We drove past it twice before we realised. A large amount of hotels in Rotorua are on this same street one after another and look very similar from the outside. We picked this hotel from the reviews on trip advisor and weren't disappointed.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cassie2014474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this review, 27 March 2014
Your review is exceptional. You have covered off on many items and very pleased that our information and advice regarding restaurants and activities was good. Ciccio is a definite favourite of ours and we get Italians saying it would do well in Italy. We take on board the signage for ASURE and will be doing something about this later in the year. Thanks again and all the best.
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New Delhi, India
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 March 2014

Assure Palm court was booked by our hosts from Taupo (who also were the owners of the Assure Ascot). When we finally got there Toni made sure that we are placed comfortably and in peace. Not only the room was real delight so was the never ending hospitality from her. She helped us out in planning our tour of the city as well. Whenever and whatever time of the day you are returning, she would always be her energetic high to help you out. Easily this could be the choice for couples as well as families!

Room Tip: Rooms at the Rear are at quite a private location!
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nikhil_Globetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this review, 25 March 2014
Thanks for all the kind words. We certainly aim to have all of our guests feel very welcome when staying with us.
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Burnley, United Kingdom
1 review
Reviewed 11 March 2014

Have stayed in many family properties in various countries and wish they were all up to this standard. Excellent all round for this house, spacious and comfortable very well equipped and in quiet location but easily accessable. Friendly and helpful owners. A very pleasant stay, has spoilt us now for the rest of our tour!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank janet j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this review, 13 March 2014
Thanks for reviewing the 3 bedroom house. The house is indeed in a very quiet street and very handy to restaurants and super markets. We are so pleased you enjoyed the stay.
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Tweed Heads, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 February 2014

We booked the Asure Palm Court Motor Inn 3 bedroom house as there were 3 couples in our party. The house was just down the road from the motel, but it was lovely and clean, very spacious and everything that you need. It is easy access to shops and restaurants. I would recommend staying here and would definitely stay here again.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank maxine p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this review, 1 March 2014
Thanks for the review on our house. The house can sleep a max of 8 people and is very handy to all that Rotorua has on offer. Best Regards to you and your friends.
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Auckland Region, New Zealand
1 review
Reviewed 27 February 2014

Our unit was very clean had everything we needed, would defiantly stay there again. the bed was very comfortable, of course excellent location. The staff very efficient. We have visited Rotorua many times stayed at different places, but I would say this was one of the best places we have stayed.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Beverley96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this review, 1 March 2014
Thanks for the great review. Over 30% of our customers are repeat which is something we really like as we get know each others stories and share parts of our lives.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ASURE Palm Court Rotorua

Property: ASURE Palm Court Rotorua
Address: 288 Fenton Street | Glenholme, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #19 of 92 Hotels in Rotorua
Price Range (Based on Average Rates): ££
Hotel Class:4 star — ASURE Palm Court Rotorua 4*
Number of rooms: 17
Official Description (provided by the hotel):
Clean, comfortable, ground level, Friendly, hot tubs/tea&coffee making/irorning/cooking facilities in all units. Close to all Rotorua activities and restaurants. Helpful hosts to ensure your stay is personalised and a happy one. The rooms are all ground level, non smoking and have their own private self fill Hot Pool / spa pool. Committed to your comfort your hosts at ASURE Palm Court Rotorua will make your stay the best that it can be. ... more   less 
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