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“Absolutely Charming!” 5 of 5 bubbles
Review of Robertson House

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Robertson House
Ranked #8 of 56 Rotorua B&B and Inns
Certificate of Excellence
Wellington, New Zealand
1 review
“Absolutely Charming!”
5 of 5 bubbles Reviewed 25 February 2013

We visited Robertson House in Rotorua several weeks ago on a weekend away from home and I have to say what a fantastic place it was with the most welcoming service.

The house itself is a beautiful old colonial villa which has been done up and is really, really comfortable and homely. It is about a 10-15 fifteen minute walk from the centre of town and is nice and quiet. The house has lovely grounds to spend an afternoon in with a glass of wine.

John, the owner, made sure that we were really well looked after, but it no way invaded our space. He recommended some really good activities and some great cafes and restaurants. He has a beautiful and gentle dog Loki, a samoid, who seems to be the true boss of the place.

Everything here was great- the rooms were clean and tidy, the beds were comfy, the breakfast was fresh & delicious and the vibe was lovely and relaxed. We felt it was great value for money and will definitely be returning next time we visit Rotorua.

Thanks John and Loki!

  • Stayed January 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank M D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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157 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Auckland, Auckland, New Zealand
1 review
5 of 5 bubbles Reviewed 25 February 2013

I stayed in the red room at Robertson House at the end of 2012, and had a wonderful experience. The building is charming, the rooms are period and the atmosphere is spacious and elegant. John is a really friendly guy, and is helpful in telling you some of the nearby places to visit. Tip: Ask him about some of the hot springs out in the wild you can visit.

The room itself was warm and sunny and the bath was big enough for two people to eat fish and chips in. Mmmm, soggy chips.

I wish I could have stayed longer.

Stayed October 2012, travelled as a couple
Helpful?
Thank Kris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 23 July 2012

No doubt, John is the friendliest guy and very helpful. But this was the most expensive place we stayed at in New Zealand and we regret spending the money ($175 for 2 ppl) for a mediocre experience. Don't know if all B&Bs are like this in NZ, but breakfast was lacking (toast, cereal, cheese slices); I expected something hardy and cooked like an omelet, like all of the other B&Bs I've ever been to.

The room was freezing cold at night in winter, we couldn't wait to leave to get in the car and control the heat. He said it was on a timer and should be toasty but it was freezing still after he gave us a space heater. We tried to take a hot bath but the water cools down too fast since the room is so cold. He did let us use his laptop which was nice, but internet was spotty. Bed was super squeaky.

He gave us good suggestions for free hikes to do in Rotorua, but his suggestions on paid tourist experiences were extremely underwhelming and a little outdated (oh, they *used* to let you do this...). He did not book our experiences for us, which we kind of expected after reading other reviews, but that's fine.

I feel bad giving a mediocre review, as John was such a great host and guy, but I honestly expected more for the money...

  • Stayed July 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Customer931
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johnloki, Owner at Robertson House, responded to this review, 25 December 2012
I think this couple from Texas was expecting Las Vegas, instead of RotoVegas. I love what I do and try my best for all guests.

I do a big continental breakfast with vogels bread, fresh fruit salads, cold meats, cheese, home made cakes etc

We have full gas central heating and the house is warm. I did put extra oil heaters in their room when they said they were cold.

I didn't get any feedback at the time except for being cold which I acted on straightaway.

I always want people to enjoy their stay here. I try my best for everyone and sometimes there is nothing you can do.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sleeuwijk, Holland
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 26 March 2012

A nice old building in "art Deco style"we entered when arriving at John's place.
He showed us the room with a small terrace, viewing the garden. We got a lot of information from John who was very helpful in every way. He made a reservation for us for the Maui show in the evening. He even called the buscompany when we told we forgot the tripod when we left the bus and it was brought back in 10 minutes. Breakfast was simple but good. And here we could use the laptop as well, whenever we wanted to.
A very pleasant place to be.
Bert and Willemien Ruiter from Holland

Room Tip: Choose a room downstairs; there's a small terrace.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Bert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dummer, United Kingdom
Level Contributor
125 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed 12 February 2012

We had been recommended Robertson House by some Europeans we'd met in a Queenstown B&B, we were not able to consult Trip Advisor by this time in our month long trip so recommendations of any sort were greatfully received. We were headed for Rotorua so contacted John and booked two nights.

To be honest, we may not have ventured down Pererika Street as it seemed like a mixed residential street with some houses needing attention BUT we'd have missed this beautiful place and wonderful host, so for once, Brits grateful to Europeans!

John (originally from Worcester) has the background and experience to know what a traveller is looking for from accomodation when travelling and he has seemed to have used that very well He is a very giving person and through his general tips on what to see where to go and where to eat recommendations added so much to our trip to Rotorua.

Our room was fabulous. comfortable, large, well maintained. The bathroom was just as good with enough room for two to get ready at the same time.
The house itself is wonderful, off street parking, breakfasts to die for!

Our only regret is that we only had two nights, for the first time in 18 nights we really didn't want to leave - we'd have been happy to spend the rest of our holiday with John amd his Samoid Loki.
I don't recommend without knowing someone is going to deffinately enjoy a place, but with a month long trip through NZ I can say that without a shadow of a doubt this place rate equalled by only one other (much more expensive) place we stayed.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ChrisR200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlow, UK
Level Contributor
192 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 bubbles Reviewed 4 February 2012

We stayed only one night in Rotorua and John was kindness itself and couldn't do enough for us. Best place to stay in Rotorua.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank periwinkleMarlow_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barendrecht, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 December 2011

Robertson House is one of the best B&B's in NZ. Very beautiful house and fantastic rooms. Very helpful and enthusiastic host John made us feel very welcome, even though we arrived late and unannounced. Slept wonderfully on the comfortable bed. Delicious breakfast to start the day. John gave us some excellent tips on how to spent our days in Rotorua. Thanks John, hope to see you again one day.
Greetings from The Netherlands.

  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Edith K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Robertson House

Property: Robertson House
Address: 70 Pererika Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Hotel Style:
Ranked #8 of 56 B&Bs / Inns in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:3 star — Robertson House 3*
Number of rooms: 5
Official Description (provided by the hotel):
An historic house only 2 minutes drive from city centre built by one of Rotorua’s forefathers in 1905 renovated retaining its colonial charm our friendly host will be happy to assist with information and bookings for Rotorua attractions. ... more   less 

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