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“The best motel experience ever” 5 of 5 bubbles
Review of Baden Lodge Motel

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Baden Lodge Motel
Ranked #88 of 93 Hotels in Rotorua
Wellington, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“The best motel experience ever”
5 of 5 bubbles Reviewed 25 May 2013

The place is awesome. I have to say that it is the best motel I’ve ever experienced. Firstly, the studio is quite luxury with 2 floors, and every floor has a queen-size bed in which I had a good quality sleep all night, the private spa pool makes you totally relaxed especially after a whole day travelling. Speaking of service, the receptionist Cindy is professional and filled with passion. The most important thing is that the price is value for money. I strongly recommend this place for travellers such as couples or families.

Room Tip: The place is awesome. I have to say that it is the best motel I’ve ever experienced. Firstly, the st...
See more room tips
  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank FAN L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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52 reviews from our community

Traveller rating
    13
    11
    7
    7
    14
See reviews for
16
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4
1
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Hastings, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 11 May 2013

Me and my husband and 2 sons spent 2 nights here while we had a wonderful weekend in Rotorua, and the unit is big enough for our whole family to live in, and they have TV both downstairs and upstairs, so we could watch different channel as we like. I also cooked a light meal in the kitchen, it's very clean. I believe I'll come again.

  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JessicaJessi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matamata
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 2 May 2013

as most others do we read all the reviews - after booking this motel - before making the trip to rotorua. when we arrived we were greeted by a friendly lady in reception who quickly processed our booking and showed us to our room.

when we went inside we were pleasantly surprised by the cleanliness and modern furnishings and decor.

then off upstairs to our bedroom we went. what a novelty it was to have a seperate floor to sleep. nice and tidy and spacious.

after coming back downstairs we went out to the courtyard to check out the spa. everything was so clean which was not what we were expecting after reading the other reviews.

the 1 problem we had was in the spa area. as we are not the tallest of people it was a little difficult getting in and especially out of the spa pool. a suggestion would be to have a 2 or 3 step assistance.

other than that what a wonderful place to stay and every visit we will be requesting the same room. the lovely quiet room 10.

Room Tip: we had room 10,, in another review stay away from room 5!
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  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank anna t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Upper Hutt, New Zealand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 24 March 2013

had the unfortunate experiance of staying at this property in March 2013. The photo looked great in the accomodation guide.
The unit was very dark and after we put the lights on you could see the filthy state it was in. Thought we would sleep on the bed upstairs but the sheets were full of holes and the blood stain on the matress protector put us off, also the large food crumbs under the bed side table and the very large cockroach. We had paid for it and by the time we came back at night it was to late to
look for other accomodation. Stains on the carpet and dirt in all of the corners, stains up the walls even the crockery was dirty.The bathroom also needed cleaning, black mould everywhere. The outside courtyard with spa was also dirty, and the towels we were given to use for this were probably once white, but were a dirty grey.
This is the worse property I have ever stayed in.

Room Tip: Check it out and make sure there is a light on, I will from now on.
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  • Stayed March 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank singer464
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Rotorua hotels

Christchurch, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 21 February 2013

Stayed 3 nights in Feb 13. Were given towels that were torn & had holes in them. The floor had stain marks, the kitchenette bench was very dirty as were the power outlets. I gave them both a wipe & they came clean, showing they just needed to be given a good clean. It was the same in the bathroom. The cover on the main bed had stains on it & my daughter found a pubic hair in her bed, suggesting the bed had not been changed !!!The place was very tired and in need of a thorough spruce up. The staff were pleasant enough, but were hard to understand. Not a place I would recommend.

Stayed December 2012, travelled with family
Helpful?
2 Thank Eileen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
5 reviews
4 of 5 bubbles Reviewed 20 January 2013

This budget motel is really well presented and the staff are very friendly, efficient and helpful. The beds were not luxurious but OK for the price of the accomodation. The walk into town where all the restaurants were was a little further than I thought it would be so after hiking out on the first night we opted to drive on the second. The spa pool is lovely and big, big enough for two adults to relax comfortably.

  • Stayed January 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GBN_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 6 January 2013

Stayed 26.12.12- 28.12.12. Paper peeling off the walls,cobwebs and one element not working on our hobb. Add to this,the power went out twice within a 6 hour period in unit 6. After a drawn out period trying to get the Manager to understand this,we were moved to unit 9. This unit was in a better condition, but the jet pump on the spa was not working. Poor television reception in both rooms with limited channel selection was the icing on the cake, along with the fact that although we were out of our unit prior to the service cut-off advised on the 28th, we arrived home at 5pm to find that our unit hadn't been serviced.When I spoke to the Manager, all she could say over and over was "so sorry".My wife and I couldn't wait to get out on the 29th. I would add that if you are going to offer multi national lodging at your Motel, the onsite Manager must have a better understanding of the English language.

  • Stayed December 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baden_Lodge_Manager, Manager at Baden Lodge Motel, responded to this review, 21 January 2013
Thanks for your comments. We are sorry for your dissatisfaction of your stay at our motel. We will take your comments as a good reference and keep improving our motel.

Since our manager was on day off at that period, a temporary staff was on site and maybe got misunderstanding in the conversation.

We have provided training to all staff so that they are able to help guests in different scenarios.
Despite we are a rated 4-star motel, we aim to provide services of 5-star not only in facility but also in quality and communication in order to make every guest happy with their stay in with us.

We hope that you will be glad for our improvement next time when you staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Baden Lodge Motel

Property: Baden Lodge Motel
Address: 301 Fenton Street | Glenholme, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Wheelchair access
Hotel Style:
Ranked #88 of 93 Hotels in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Baden Lodge Motel 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
All Units are 2 levels: Private Spa in all rooms: Kitchenette with Microwave and Hobs: Close to City. ... more   less 
Reservation Options:
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Also Known As:
Baden Hotel Rotorua

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