We stayed here for the Ragamuffin music festival in Feb. I just can't get over how perfectly styled this hotel is, so modern and chic. The attention to detail is amazing and the interior designer should be commended. Check in was pleasant and the staff were lovely - especially Darryn. They gave us plenty of advice/ information about activities in Rotorua. Our room was gorgeous, comfortable and cozy. The pool looked amazing, although we didn't get a chance to use it as it was quite cold. Location is central - walking distance from shops, food and clubs. Highly recommend this hotel.