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“Not recommended”

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Executive on Fenton
Ranked #44 of 92 Hotels in Rotorua
Certificate of Excellence
Whakatane, New Zealand
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Not recommended”
Reviewed 8 September 2013

No hot water the entire weekend, had a great big spa pool which we were unable to use. No offer of a discount or refund. No complimentary newspaper as per booking. Breakfast was pleasant even though we were not offered a choice. Unpleasant experience overall

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 4Manz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biffy60, Owner at Executive on Fenton, responded to this review, 9 September 2013
Unbelievable!!! The lady after this response stayed at the same time, and did not refer to the Hot Water Issue at all. Yes, there was most definately a problem. The geothermal bore went down on the Saturday morning, which I explained and apologised to everyone, but within the hour I had the heating specialist here, who switched to electrical heating, this did not keep up with the demand, but by 7pm that night, everyone had showers and by the morning, it was back to normal. I had no-one come and see me and complain, most were very understanding and felt terrible for me. If you had come and said something to me, I would have tried to compensate you in some way. I also turned away 5 people and didnt take their booking, so that there would be enough hot water, for those already booked. Unfortunately sometimes you can't please everyone!!!
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204 reviews from our community

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    5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
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  • Any
English first
Auckland Region, New Zealand
2 reviews
Reviewed 3 September 2013

The place is perfect for what we needed. Stayed for one night and it was great. Rooms were clean and tidy and location is perfect. Close to town and all attractions. Rooms were large and beds and comfy. Would stay here again

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Ray H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biffy60, Owner at Executive on Fenton, responded to this review, 21 September 2013
Thanks so much for taking the time to write, so often in life we forget to take the time to write about good stuff as well as bad!! Pleased you enjoyed your stay!
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Thames, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 August 2013

This motel is ideal for the short business trips I make. The initial reception was courteous, friendly and helpful, and subsequent visits have always offered the same level of service. The rooms are spacious and furnished adequately with modern, attractive furniture. Bathrooms are also spacious, with plenty of hot water. Everything is clean and tidy and the rooms are serviced every day. The location is great - within walking distance of town.

Stayed August 2013, travelled on business
Helpful?
1 Thank Sally M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level 6 Contributor
84 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 29 August 2013

Very good value at only around $135 per night for a large studio room with a (basic) cooked breakfast included. The room itself was quite standard but clean and tidy and warm. Furnishings are sparse and the bed and linen was of average quality. Overall it's fine but probably doesn't live up to its 'executive' name.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sunnynz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christchurch, New Zealand
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 August 2013

This is a nice motel, in a good location, with good facilities and service. The biggest problem here is managing expectations. This motel advertises and presents as luxury executive accomodation, but it doesn't quite reach that level. Just little things, like no towels in one of the rooms on two occasions, the work desk is a bit too small, half the light bulbs in the room had blown. On the plus side, the spa pools and baths in every room were good, the rooms are a generous size, the free wireless internet was fast and stable, and the cafe over the road was great. And the service is very good - very friendly, very helpful and cooperative, so all the little things that needed fixing in the rooms were quickly and cheerfully attended to.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Markogilvienz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 August 2013

We have stayed at quite a few motels in Rotorua. This hotel could have been better. We found the staff friendly and welcoming. It was unfortunate that we booked on a busy Saturday night - there were some quite noisy guests that kept us awake until almost 2am. We would have called the management but there was no phone in the room! Too bad if there was a real emergency. Also we found the room to be a bit unclean - there was lolly pop sticks, chips and bits of wire? all over the floor. Obviously no vacuuming before hand. We would not be staying at this motel again.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Shelley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biffy60, Owner at Executive on Fenton, responded to this review, 27 August 2013
Bringing the fact that the room did not have a phone, was great, as every room certainly does need it. Especially if other Guests are being invasive. Which brings me to question, why no other Guests complained about any noise. This weekend I had the regular Minder working and she was in the room right next door!!!
I found this review disturbing. As a Business Owner, do people actually realise what they do to the Owners and Business's by writing comments like these?? It can cause great distress, when you wonder, what happened to the bits in between that this Guest, failed to write?? This Guest arrived early, the room was not finished being cleaned, so rather than tell them to come back later, cause the weather was atrocious, the Minder, Jude, stepped in and ran over to finish vacumming it, the Guests actually stood at the door, while they waited, and due to it raining, she invited them in, so they didnt get wet. The job obviously was done hasitly, but under the circumstances, I feel she did the best to her ability!!
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Auckland Region, New Zealand
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 July 2013

The reception on arrival was courteous and helpful. The support to providing wifi detail was poor even after advising that they marketed to the corporate client. There were no towels in the room nor was there a compendium for details regarding eateries, TV controls, hours for breakfasts or reception. Breakfasts were not offered as an option on arrival.
Room was clean and tidy.
Would use but not on the must use list.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biffy60, Owner at Executive on Fenton, responded to this review, 27 August 2013
Every room has a Compendium, you may have not found it. I have just updated them all, with all new Menus. Compendiums are a valuable source of information for the Guest, and also emergency procedures.

Unfortunately over busy weekends, towels have trouble getting dry, but every Guest, by 4pm does have clean dry towels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Executive on Fenton

Property: Executive on Fenton
Address: 285 Fenton Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Spa Suites Wheelchair access
Hotel Style:
#19 Spa Hotel in Rotorua
#31 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4 star — Executive on Fenton 4*
Number of rooms: 20
Official Description (provided by the hotel):
One of Rotorua's newer properties. This Motel has 20 Rooms, there are One Bedroom Units, that can sleep up to 4 people. There are Executive Studios and Standard Studios. All rooms have a Spa Bath or Pool. FREE WIFI is available, also with a Restaurant right next door, open for Breakfast, Lunch and Dinner. ... more   less 
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Also Known As:
Executive On Fenton Rotorua

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