The website for the grand hotel is very deceiving - the images show the rooms to be spacious and modern. The site lists the facilities as including a spa/sauna and restaurant - both of which aren't available. We stayed in the standard/budget room at $99/night for 2 nights - the room was a significant distance from reception, up stairs and across 2x bridges and down a couple stuffy musty hallways. The rooms are tiny, with the bathroom sink located IN the room - next to the tea and coffee...not very hygienic. Our view is of a dirty rooftop with a running aircon unit sitting on the roof. Huge concern with fire safety as the windows have security latches atnd we're at the end of a hallway - fire exit is at the other end of the long hallway.
The few good things: the room's very clean with nice sheets on the bed - the shower has good pressure and is clean and fairly new. Overall quite disappointed that this is marked as a 'hotel' and at how misleading the website is. This is more of a backpackers, the owners should be honest about this through their marketing of the hotel. Also should price the budget rooms at a more suitable rate of around $60/room.
- Official Description (provided by the hotel):
- The Grand Hotel Rotorua is an older style property located in the heart of Rotorua CBD. There are 38 rooms in total which can be divided into 3 categories (or room standards). There are 12 BUDGET Rooms or backpacker style rooms with private bathrooms which cater for those travellers wishing for some privacy and security in preference to a dormitory and on a limited budget. There are 7 ECONOMY Rooms which have the basics such as ensuite, TV, fridge, tea and coffee. They are clean and comfortable and ideal for short stays. We offer a complimentary continental breakfast in our breakfast room between 8.00am and 10.00amThere are 19 PREMIER Rooms which were renovated to a good standard and come complete with ensuite, TV, fridge, tea & coffee, phone, internet, hair dryer, iron & ironing board etc. We offer a complimentary continental breakfast in our breakfast room between 8.00am and 10.00am ... more less
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