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“More of a Backpackers than a Hotel”

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Grand Hotel Rotorua
Auckland Region, New Zealand
Level 5 Contributor
57 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“More of a Backpackers than a Hotel”
Reviewed 6 February 2009

The website for the grand hotel is very deceiving - the images show the rooms to be spacious and modern. The site lists the facilities as including a spa/sauna and restaurant - both of which aren't available. We stayed in the standard/budget room at $99/night for 2 nights - the room was a significant distance from reception, up stairs and across 2x bridges and down a couple stuffy musty hallways. The rooms are tiny, with the bathroom sink located IN the room - next to the tea and coffee...not very hygienic. Our view is of a dirty rooftop with a running aircon unit sitting on the roof. Huge concern with fire safety as the windows have security latches atnd we're at the end of a hallway - fire exit is at the other end of the long hallway.

The few good things: the room's very clean with nice sheets on the bed - the shower has good pressure and is clean and fairly new. Overall quite disappointed that this is marked as a 'hotel' and at how misleading the website is. This is more of a backpackers, the owners should be honest about this through their marketing of the hotel. Also should price the budget rooms at a more suitable rate of around $60/room.

Stayed February 2009, travelled as a couple
Thank ilovereggae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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126 reviews from our community

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Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Level 6 Contributor
67 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 November 2008

I stayed in the grand hotel for 2 nights, there are two type of rooms, the premier rooms which are modern and new, and the standard budget rooms, which I stayed in. It was spacious enough but everything was rough, there is not a table for us to put down our handbags, watches and wallets, there is not even a towel rank to hang up the towels, no racks in the bathroom for you to put the shampoo and soup, I have to put them on the floor, and there is no hair dryer. I went down to ask the reception for a hair dryer and they said they did not provide any even if I can pay!! It was so ridiculous!!! I have to wait for 2 hours before I sleep until my hair dried. Luckily the hotel is just 2 minutes walk from the tourism center, it was very convenient and quiet. I probably will not choose this hotel next time, I would rather stay in YHA which cost similar but offers much more facilities.

  • Liked — location
  • Disliked — no hair dryer
  • Stayed November 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank pkhappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Grand Hotel Rotorua

Property: Grand Hotel Rotorua
Address: 1130 Pukuatua Street | Rotorua CBD, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Free Breakfast Free Parking
Hotel Style:
Ranked #48 of 58 Speciality Lodging in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:3 star — Grand Hotel Rotorua 3*
Number of rooms: 38
Official Description (provided by the hotel):
The Grand Hotel Rotorua is an older style property located in the heart of Rotorua CBD. There are 38 rooms in total which can be divided into 3 categories (or room standards). There are 12 BUDGET Rooms or backpacker style rooms with private bathrooms which cater for those travellers wishing for some privacy and security in preference to a dormitory and on a limited budget. There are 7 ECONOMY Rooms which have the basics such as ensuite, TV, fridge, tea and coffee. They are clean and comfortable and ideal for short stays. We offer a complimentary continental breakfast in our breakfast room between 8.00am and 10.00amThere are 19 PREMIER Rooms which were renovated to a good standard and come complete with ensuite, TV, fridge, tea & coffee, phone, internet, hair dryer, iron & ironing board etc. We offer a complimentary continental breakfast in our breakfast room between 8.00am and 10.00am ... more   less 
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