We couldn't find the motel on tripadvisor as it was new, but we decided to take risk as it was one of the few places with 2 bedroom apartments available at the time.
The apartment was adequately furnished, though the heating was definitely not adequate by any stretch of the imagination...
One of the two bedrooms was at the side of the building and had no windows or natural light in it at all. This was made worse by the fact that the sole bedside lamp didn't work as the extension cable it was plugged in to appeared to have suffered an electrical fire at some point judging by the scorch marks on it.
The road outside and the resort pool were very noisy, and despite the claims of "hush glazing" the windows seemed to be just plain single glazing, and noisy ones at that.
The overall experience was so poor we decided to cut our losses and leave after one night. Whilst talking to Tourism NZ at their Rotorua office we discovered that the motel hasn't been awarded a 5 star rating as their advertising claims, which the NZ Tourist Board were shocked to find the Emerald Spa claiming.
A promised refund for the extra night that we couldn't bear to take was never received, so ripped off as well!
All in all, the worst stay on our 4 weeks in NZMore
- Free Wifi
- Free Parking