I stayed at this hotel last weekend and will never go back. Through out my two night stay I was judged for the way I looked, followed through the hotel when arriving back at night, a friend who had dropped me back to my room was told to 'leave and not come back' and to top off this extremely unprofessional behaviour I came out of my shower in a towel to find the male owner in my room trying to 'inspect' it. I was absolutely horrified and ordered him to leave immediately. The hotel had my credit card details and were more then welcome to do an inspection on the room AFTER I had checked out if they were worried about it. I have stayed in many hotels especially in Rotorua and have never once been treated with disrespect or unprofessionally like I was treated at Emerald Spa Resort. I have made other reviews on websites which advised me to make a complaint to the Motel Association, which i did do but unfortunately this hotel does not belong to that association.
- Official Description (provided by the hotel):
- One of Rotorua's newest 5 star Motels providing "luxury" accommodation with an outdoor heated swimming pool, BBQ facilities and small gym. 28 luxurious suites; studio, one and two bedroom all air-conditioned with large spas, 50+ Sky TV channels, Free WiFi, King size beds, hush glass and self catering kitchenettes. Ideal for families, couples and business travellers. Only 0.5 km from the excitement of the city, this 5-star motel has an excellent location for restaurants, golf course, racecourse, conference centre and thermal attractions. Offering superior services Emerald Spa Motor Inn is committed to ensuring that your stay is comfortable, relaxing and enjoyable. ... more less
- Reservation Options:
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- Also Known As:
- Emerald Hotel Rotorua