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“Loved the Emerald Spa!”

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Emerald Spa Motor Inn
Ranked #16 of 92 Hotels in Rotorua
Certificate of Excellence
Melbourne Australia
Level Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Loved the Emerald Spa!”
Reviewed 26 May 2008

We stayed here in a studio suite for 2 nights, and wished we could have stayed longer.
Spacious, immaculately clean, a wonderful spa, helpful staff, thoughtfully presented, everything we could have wished for!

  • Liked — Everything!
  • Disliked — Nothing
  • Stayed May 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank melbournetraveller24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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386 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
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English first
West Palm Beach
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 February 2008

We recently had an enjoyable stay at this property for two nights. We were due to arrive after normal reception hours, the staff went out of their way to make sure we were able to access our room. We booked a luxury studio suite and enjoyed the the well appointed room. The king size bed was very comfortable and the two person spa tub was a welcome treat after a long day sightseeing. A small fridge, microwave and eating utencils were provided as well.
The only negative problem that we experienced was the free internet service. The connection was so slow, it was not worth the trouble.

  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank scubarn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
174 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 8 November 2007

We couldn't find the motel on tripadvisor as it was new, but we decided to take risk as it was one of the few places with 2 bedroom apartments available at the time.
The apartment was adequately furnished, though the heating was definitely not adequate by any stretch of the imagination...
One of the two bedrooms was at the side of the building and had no windows or natural light in it at all. This was made worse by the fact that the sole bedside lamp didn't work as the extension cable it was plugged in to appeared to have suffered an electrical fire at some point judging by the scorch marks on it.
The road outside and the resort pool were very noisy, and despite the claims of "hush glazing" the windows seemed to be just plain single glazing, and noisy ones at that.
The overall experience was so poor we decided to cut our losses and leave after one night. Whilst talking to Tourism NZ at their Rotorua office we discovered that the motel hasn't been awarded a 5 star rating as their advertising claims, which the NZ Tourist Board were shocked to find the Emerald Spa claiming.
A promised refund for the extra night that we couldn't bear to take was never received, so ripped off as well!
All in all, the worst stay on our 4 weeks in NZ

  • Liked — New
  • Disliked — badly designed, misleading advertising
  • Stayed September 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MayesTripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review, 26 May 2008
This person is very unfair in his comments. At no time did he approach us with his concerns with the room. He did however come to reception approx one hour after checking in to return the damaged extention cable which was replaced with a brand new one. Surley this would have been an ideal opportunity to mention he was no happy with the accommodation and we would have offered an alternative option. There is also ceiling lights in the bedroom which he chose no to use. The glazing on the windows is most definitley not regular glass. It is insulted glass and does cut out 99% of the road noise. we are on a main road so you will always get a little bit of traffic noise. Many of our guests have commented on how quiet the rooms are. A refund was never ever PROMISED. As explained to this guest that as he had booked and paid online with a booking agent and it is clearly stated that a refund will not be given if a booking is cancelled 1 day prior to check in, we said would see what we could do but couldn't promise anything. His comments about us 'advertising' we have been 'awarded' 5 star is incorrect. We are self rated 5 star and have not advertised anything other than that. We did however get an email sometime later from another family who also stayed, who apologised when we explained that this gentleman had not come to us with his concerns and given us the opportunity to help them. She was under the understanding he had spoken to us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Emerald Spa Motor Inn

Property: Emerald Spa Motor Inn
Address: 286 Fenton Street, Rotorua 3010, New Zealand
Phone Number:
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Rotorua
#11 Business Hotel in Rotorua
#11 Family Hotel in Rotorua
#14 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4 star — Emerald Spa Motor Inn 4*
Number of rooms: 29
Official Description (provided by the hotel):
One of Rotorua's newest 5 star Motels providing "luxury" accommodation with an outdoor heated swimming pool, BBQ facilities and small gym. 28 luxurious suites; studio, one and two bedroom all air-conditioned with large spas, 50+ Sky TV channels, Free WiFi, King size beds, hush glass and self catering kitchenettes. Ideal for families, couples and business travellers. Only 0.5 km from the excitement of the city, this 5-star motel has an excellent location for restaurants, golf course, racecourse, conference centre and thermal attractions. Offering superior services Emerald Spa Motor Inn is committed to ensuring that your stay is comfortable, relaxing and enjoyable. ... more   less 
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Also Known As:
Emerald Hotel Rotorua

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