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“Great place to stay...fresh, clean rooms and helpful, friendly hosts” 5 of 5 bubbles
Review of Emerald Spa Motor Inn

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Emerald Spa Motor Inn
Ranked #14 of 93 Hotels in Rotorua
Certificate of Excellence
Auckland
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great place to stay...fresh, clean rooms and helpful, friendly hosts”
5 of 5 bubbles Reviewed 28 October 2013

We stayed at the Emerald Spa over Labour weekend and would recommend it wholeheartedly to others. The room was very clean with fresh, modern decor and most impotantly a comfortable bed. A highlight for me was being able to sit back and relax in the luxurious spa bath and enjoy a movie on Sky!! We found the hosts to be very friendly and welcoming and happy to help out with any information and tips on things to do. They even gave us a ride into the town when we were heading out for a meal. I would be very happy to stay here again on any future trips to Rotorua.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kmdee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review, 31 October 2013
Thank you for your review, we are so pleased you had a great time and enjoyed your stay with us. We will pass your comments on to the housekeeping staff and hope to see you again sometime. Best Wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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376 reviews from our community

Traveller rating
    244
    97
    23
    3
    9
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Rainbow, Victoria, Australia
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 23 October 2013

We stayed here for 3 nights at the start of October as a family group using 3 x 2 bedroom units. The rooms were light, airy and comfortable. Unfortunately some of the family arrived at the motel with food poisoning and were quite ill. We found the staff to be helpful and extremely understanding when 'accidents' happened and they never made us feel bad when we had to get them to come and change bed linen etc for us. Those who weren't sick throughly enjoyed the heated swimming pool and the spa baths in our rooms.
We would highly recommend the Emerald Spa to anyone travelling with a family.

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Graham N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review, 31 October 2013
Thank you so much for taking the time to review your stay with us. It was not a very nice way to start your holiday. So pleased we were able to help and you were still able to enjoy your stay with us. Best Wishes
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Auckland
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 20 October 2013

We spent two nights here and made a bit of a mistake on our booking and not problem at all from the owners

We were warmly welcomed and found the whole experience great - We had a one bedroom unit and had plenty of room for 2 adults and 2 children. I would definitely stay here again and would recommend it for sure.

Thanks for making our stay so easy :)

  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank paulos1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review, 23 October 2013
Thank you for taking the time and giving us such a great review. We really appreciate the feed back.
I loved the fact that we made your stay so easy!! As that's what it's all about you are on holiday and it's our job to make your stay enjoyable.
Hope to see you again.
Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 7 October 2013

We were only on a short stay for one night, and wished we could have stayed here longer!! Our hosts were so helpful and friendly from arriving to check out. The room was amazing! So spacious, clean and luxurious, with a beautiful big spa and Sky TV. I highly recommend the Emerald Spa Resort to everyone! We can't wait to come back!! L&S Te Awamutu :)

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lucy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review, 9 October 2013
So pleased you had a lovely one night stay and the room was just right for you to relax and enjoy the nice big spa bath and watch a bit of TV. Look forward to seeing you again soon. All the Best
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aix-en-Provence, France
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 October 2013

Enjoyed our stay in Rotorua, kids loved being able to jump into a warm pool after playing or exploring. Kids loved the huge spa bath also!
We had not booked for a trundler bed but it was offered and greatly received to save children sharing a bed.

Room Tip: Stayed in a lower level room, a little cool as it lost the sun early, but no issue for us.
See more room tips
  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cndawson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review, 9 October 2013
Thank you for your lovely review. Great to hear the children enjoyed the nice hot pool and big spa bath and you were all nice and comfortable. Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 October 2013

Luxurious rooms, huge spa bath and all the satellite channels, very welcoming and helpful hosts in amazing Rotorua, oh and delicious breakfast too, berry compote and cooked breakfast top class, many thanks, Rob and Ruth, Peak District Uk.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rlbranch79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review, 9 October 2013
Hi Ruth and Rob. Thank you for writing such a top class review, we are so pleased you had a fabulous time and enjoyed your birthday treat. Enjoy the rest of your wonderful journey. Best
Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 4 October 2013

A friend and I recently enjoyed a two night stay in this property while we were in Rotorua for a workshop. The staff were extremely friendly and helpful, from the time of booking through to check-in on arrival and check-out on departure. We enjoyed an upgrade to a two-bedroom unit which was fabulous and just made out stay. The unit was spacious, comfortable and scrupulously clean - we could not have wished for more.
PS The thickest, fluffiest towels I've ever enjoyed in a motel!

  • Stayed September 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 88Penn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review, 6 October 2013
We are really pleased you enjoyed your stay with us, great that the upgrade made your stay even better and you enjoyed our nice fluffy thick towels. Best Wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Emerald Spa Motor Inn

Property: Emerald Spa Motor Inn
Address: 286 Fenton Street, Rotorua 3010, New Zealand
Phone Number:
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Rotorua
#11 Family Hotel in Rotorua
#11 Business Hotel in Rotorua
#12 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Emerald Spa Motor Inn 4*
Number of rooms: 29
Official Description (provided by the hotel):
One of Rotorua's newest 5 star Motels providing "luxury" accommodation with an outdoor heated swimming pool, BBQ facilities and small gym. 28 luxurious suites; studio, one and two bedroom all air-conditioned with large spas, 50+ Sky TV channels, Free WiFi, King size beds, hush glass and self catering kitchenettes. Ideal for families, couples and business travellers. Only 0.5 km from the excitement of the city, this 5-star motel has an excellent location for restaurants, golf course, racecourse, conference centre and thermal attractions. Offering superior services Emerald Spa Motor Inn is committed to ensuring that your stay is comfortable, relaxing and enjoyable. ... more   less 
Reservation Options:
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Also Known As:
Emerald Hotel Rotorua

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