We arrived late afternoon and wanted a place to stay for 3 nights, it was a busy time and the manager was lovely and found us a room for 1 night then we needed to move to another room for the last 2 nights.
All was going well until we wanted to move, into our new room, it was early but we were advised the cleaners started at 7.30-am and our new room would be the first to be cleaned. By 9.15am this was not quite done so we asked if we could just pop our bags in the couch of the new room so we could go out and meet our friends at 9.30am, we were told by the cleaners yes no problem, but ....... Then a very unpleasant woman came over and told us to remove the bags now as the room had to be cleaned and they weren't allowed in there, she was very rude and confrontational.
So we put all the bags in the car and checked out. We did not want to stay after being treated like this.
So we decided to spend $200 a night in another hotel just down the road where there were no up issues at all.
Not a great impression for staff to leave on guests.
- Official Description (provided by the hotel):
- One of Rotorua's newest 5 star Motels providing "luxury" accommodation with an outdoor heated swimming pool, BBQ facilities and small gym. 28 luxurious suites; studio, one and two bedroom all air-conditioned with large spas, 50+ Sky TV channels, Free WiFi, King size beds, hush glass and self catering kitchenettes. Ideal for families, couples and business travellers. Only 0.5 km from the excitement of the city, this 5-star motel has an excellent location for restaurants, golf course, racecourse, conference centre and thermal attractions. Offering superior services Emerald Spa Motor Inn is committed to ensuring that your stay is comfortable, relaxing and enjoyable. ... more less
- Reservation Options:
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- Also Known As:
- Emerald Hotel Rotorua