I wish we had checked the reviews for Emerald Spa on tripadvisor before we booked, as we could have saved ourselves a lot of grief by going elsewhere. When something is advertised as five star you expect it to be a little luxurious, but finding out they are "self rated" explains it all. We stayed in a Deluxe room that I would consider a studio motel room. Small and with no windows in the bathroom (the room we were in backed onto the motel next door). The hush glass does a good job in keeping exterior noise down, but noise from the neighbouring units was still a problem through the walls. Our room was dark as it was in the shade all day - a problem with the U shaped design of newer motels.
The heat pump didn't work so we had to call to reception and get a portable heater. Spa bath was nice, but difficult to get into and out of, with the plug on the far side, so you had to get into the bath to put in the plug, get out, then start the water running. A couple of the jets weren't working either. I agree with a couple of the other reviews in that the signs up everywhere inside the room did not help in making a welcoming environment.
Overall I get the feeling the managers aren't really cut out for the hospitality industry. Communication before we arrived was difficult. We booked some spa treatments via email and the manager forgot to transfer the booking over to another book, which meant when we arrived for our massages we were told someone else had the time booked, despite us having received a confirmation email The reception staff were wonderful in trying to rectify the situation, but considering it was our wedding anniversary, the damage was done.
Don't get fooled by the Resort in the title; Emerald Spa is a motel, four star at best, and not a good place to go for a romantic weekend away. Would be good for families and business trips though, when you don't expect to spend too much time in the room.
- Official Description (provided by the hotel):
- One of Rotorua's newest 5 star Motels providing "luxury" accommodation with an outdoor heated swimming pool, BBQ facilities and small gym. 28 luxurious suites; studio, one and two bedroom all air-conditioned with large spas, 50+ Sky TV channels, Free WiFi, King size beds, hush glass and self catering kitchenettes. Ideal for families, couples and business travellers. Only 0.5 km from the excitement of the city, this 5-star motel has an excellent location for restaurants, golf course, racecourse, conference centre and thermal attractions. Offering superior services Emerald Spa Motor Inn is committed to ensuring that your stay is comfortable, relaxing and enjoyable. ... more less
- Reservation Options:
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- Also Known As:
- Emerald Hotel Rotorua