All is in the title!
More seriously, this backpacker is really a shame. We were 7 friends for a road trip last week. One of my friend booked by phone and gave his card number, which was a big mistake... Indeed, when we arrived, the receptionist told us that his account will be debited for $35 per person very soon, WHICH WAS NOT THE PRICE FOR THE DORM!!!!! ON THE WEBSITE AND IN FRONT OF THE COUNTER, THE PRICE OF THE DORM WAS FIXED AT $28 !!!!! We couldn't do anything, and the receptionist told us that when we booked by phone, we didn't book with her, but with the owner of the backpacker, Gary B. Ogle, who wasn't there, and, therefore, that she could't do anything for us! We were shocked, the receptionist wouldn't hear anythong concerning the price, but as we were tired, we didn't want to struggle all night long. So we moved to the $35-per-person-dorm which was in fact a crappy hut with a broken window, a tiny heater, no washbasin, no toilet and no blankets!! Moreover, the toilets and the showers, which were located in an other building were very dirty (dead flies all over the floor... yum yum).When we came back to the reception, the receptionist wasn't there, so we took by ourselves 7 blankets in a cupboard in order not to be frozen during the night. At 9 am the receptionist came into the dorm, woke up us, and told us that we should't have taken the blankets.
When we left the backpacker, we demanded explanations for the excessive price we paid and the receptionist told us that " due to the blankets episode, it was not relevant now" !!!!!! The icing on the cake that the card was debited by $ 288 which is not coherent with 7*28 (the price we should have paid) = 196 and even more, which is not coherent with 7*35 (the price THEY fixed instead of $28 person!!) = 245 !!!
The owner is really a crook!! As ou can see, there are other bad reviews concerning this backpacker, we are not the only ones who had serious problems with this backpacker.
I hope this detailed review will encourage you not to book there!
- Official Description (provided by the hotel):
- YHA New Plymouth Egmont Eco Lodge is a centrally located hostel in a seven acre valley surrounded by three acres of New Zealand native forest and a bubbling stream. Wake to the chorus of birdsong in the modern backpacker hostel accommodation after a perfect night’s sleep. Relax on YHA New Plymouth’s sunny decks or laze in hammocks under trees. Dare to feed the monster Egmont eels by hand. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Ebookers and Agoda so you can book your Egmont Eco Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.