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Brougham Heights Motel
Ranked #15 of 30 Hotels in New Plymouth
Certificate of Excellence
Reviewed 5 November 2012

The family room is well presented. Location is great being in Central New Plymouth with the main strip only a few steps away. With a family of 4 children, the soundo f the traffic didn't affect us at all. We read reviews prior to arrival and most mentioned the traffic however for us, thsi was not an issue at all. New pLymouth is a beautiful city - have no problems in recommending this Motel especially for families. Our kids aged from 11-2, the family ambience and corporate travel feel also makes this hotel more special as they can cater for all types of travellers. Value for money and the spa is an absolute treat!

Room Tip: The family room, corner ground level was where we stayed (2 bedroom, Spa and Kitchen)
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  • Stayed: October 2012, travelled with family
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Thank Neta T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
broughamheights, Owner at Brougham Heights Motel, responded to this reviewResponded 8 November 2012

Thanks for commenting on Trip Advisor. I am pleased your family enjoyed your stay at Brougham Heights Motel.

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98 - 104 of 112 reviews

Reviewed 22 October 2012

I had meetings less than a 5 minute walk from the Motel, and is close to the town centre, so the location was great. The room I had was spacious and had a big TV. The bathroom had a spa bath which I made use of. I had the continental breakfast which was delivered to the room the night before, it was very good. Like a lot of places in New Zealand the Internet charges are over the top, so I didn't bother using the internet there.

  • Stayed: September 2012, travelled on business
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1  Thank aramarama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2012

We really enjoyed our 2 night stay. On the first night we went to our room and turned on the TV and it wasn't working, but being the 2nd TV i thought it best to wait till the next day to ask for it to be fixed. We i told the lady of this, she was hessitant and acted like we didn't know how to work it, but said she would have a look at it anyway. We returned to our room and the TV was still not working, so we assumed that they had not looked at this. We mucked arounded with the wires etc and about half hour later it was working. We reviewed the Motel on the piece of paper they give you, we gave it an 8 and said it would have been a 10 but for the fact that our TV did not work. About a half hour after leaving the motel she rings me saying that she was un-happy with our comment as her husband had fixed the problem. I explained to her that it was not working and that eventually we did get it to work, but were un-aware that he had fixed it. I also explained to her that i did not want to keep complaining and being a nusance so i just left it. She started getting very up-set during her time and saying that we hadn't fixed it it had been her husband, in the end of this long drawn out pointless conversation i told her that we had really enjoyed our stay and i was going to post there website on my Facebook page and brag about it to our friends, but now i was not.
I would have loved to have returned to this place, and really i gave them a fairly good review, i did not think that this warrented a phone call and actually i do not recall saying on the review form that i wished to be contacted. This lady needs her head read and needs to learn how to take critisium. If it were not for her i would love to return for bi-monthly stay. Thats a lot grumpy lady!

  • Stayed: September 2012, travelled with family
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2  Thank Michaela T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
broughamheights, Owner at Brougham Heights Motel, responded to this reviewResponded 8 November 2012

Thanks for your review on Trip Advisor, it is always good to know how our interactions are working with our customers. I was away the weekend you stayed and apologise if you felt your stay was not satisfactory. We have had some trouble with our new televisions as it is a bit confusing for both staff and customers to get them working. We have since put little signs up to ensure the tv's are more operator friendly.

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Reviewed 25 April 2012

You are always greeted with a friendly smile and nothing is ever a bother. The units are very clean and tidy and although the road noise can sometimes be a pain, this is compensated by being able to walk everywhere. Resturants are within walking distance if you want to dine out or you have the supermarkets just up the road. Nowhere better to stay if you are visiting New Plymouth for the first time.

  • Stayed: April 2012, travelled on business
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Thank Valerie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2012

A nice spot right in town. Walking distance to main street, restaurants & shops. Room was well appointed and had a spa bath. Staff are helpful and breakfasts great.

Room faced onto main road so a bit of road noise and pedestrians yahooing on their way home in the early hours so you need to make sure the windows are closed.

Would definately stay here again.

Stayed: April 2012
Thank KiwiWanderers02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2012

Drove up from Palmerston North during the week in the early part of February and tried a couple of motels that were recommended in trip advisor but all were booked out and could not provide a reason as to why they should be so busy. Finally booked into the Brougham Heights Motel which is situated in the middle of the main road leading North and the one leading South. Again, we had to take the last room available which was a two-bedroom suite even though there are only two of us. We thought we were lucky in that at least this had air-conditioning but then realised it was only for the lounge and kitchen area and there were no air-conditioners in either of the two bedrooms. We were in unit 12 and had to keep the curtains closed because the daytime sun really heated up the rooms and with the lack of air-conditioning, would have made them extremely hot at night. we then ran the air-conditioners all day to try and get the bedroom cool.The noise during the day from the traffic was quite loud but as we are out most of the day it did not seem to matter and it did drop down a lot at night but we kept the windows shut and the curtains drawn.
It was a surprise to have to pay for Internet access bearing in mind the cost of the room. Cleaning staff were good as were the management. Would probably stay somewhere away from the main traffic areas in future. Other alternatives seem to be things like the Quest Apartments and the Bellavista Motel, which like this Motel, still offer easy access to the central business area with shopping and restaurants everywhere.

Room Tip: not really sure how you can pick a room that gets you away from the traffic noise
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  • Stayed: February 2012, travelled on business
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1  Thank GVPAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2011

I have stayed here a number of times for work trips to New Plymouth.

The rooms are well laid out, clean, comfortable with good facilities. There is Sky TV.

There are good breakfast options available (cooked, continental, porridge etc.) although they are a little on the high side in terms of price.

Located a couple of blocks from the waterfront, and down the road from a number of supermarkets, and takeaways as well as a few nice restaurants nearby.

Overall good "business" accommodation, although I am not sure I would recommend it for a romantic weekend away of a tourist's trip to Taranaki.

I stayed in June and in September during the RWC period.

  • Stayed: September 2011, travelled on business
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Thank buds_nz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Brougham Heights Motel

Address: 54 Brougham Street, New Plymouth, New Zealand
Region: New Zealand > North Island > Taranaki Region > New Plymouth
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #15 of 30 Hotels in New Plymouth
Price Range: £72 - £100 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Brougham Heights Motel 4.5*
Number of rooms: 34
Official Description (provided by the hotel):
Brougham Heights Motel is centrally located within walking distance of the Foreshore Walkway, cafes and restaurants and Pukekura park. It is a four star plus property with units ranging from studio units to two berdoom family units. Every unit has 32in tv & dvd player, is air-conditioned and has spa baths. ... more   less 
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