We made a "no-prepayment, no deposit" booking via Booking.com. Two months before our stay payment was taken - we feel our credit card details were abused, and this is a big problem Booking.com need to address. We cancelled a month before our stay, and contacted the place direct to ask for a refund - no reply from them. I contacted Booking.com and although they were always helpful and polite on the phone, I got various answers such as "the refund is on its way", then "we can't contact the owner", then "we can't get confirmation from the owner of the refund so the case is closed"! As I was travelling I was not in a position to send them a copy of the credit card statement showing the booking, but surely they must have a commision payment showing on their system if payment has been taken, or what is going on?
So, we turned up on the doorstep to see what the owner had to say. The property is on a partly built housing estate some way out of town. We called the phone number on the door as we could get no answer. Alan answered the phone, and gave us some excuse about an error in the refund being made by his accountants. He did call us back to confirm it would now be processed within 3 days. We were in Taupo again on the day it was due, and it did finallyappear on our card statement.
- Official Description (provided by the hotel):
- Falls Chateau is our showcase boutique accommodation property! Choose from the private suite, private apartment, or Queen rooms. Superbly designed interior is richly decorated in a modern style, with beautiful artwork, yet warm and inviting. Views from the upstairs Apartment and Queen rooms are superb and include snow-capped mountains and the beautiful surroundings of the high-end Huka Falls Resort. Just minutes to downtown Lake Taupo, geothermal attractions and the stunning Huka Falls. Huka Falls Resort offers and excellent restaurant, winery and private vineyard just steps away. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TripOnline SA, Hotels.com, Ebookers, Evoline ltd and Cancelon so you can book your Falls Chateau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Falls Chateau Hotel Taupo