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“Our Kindle stolen”

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Utopian Motel Taupo
Ranked #62 of 68 Hotels in Taupo
Reviewed 10 March 2013

We made the mistake of leaving our Kindle and some headphones in our room when we left early in the morning to go to a wedding. When I went back a couple of hours later to collect the missing gear, it was gone.

I scoured our car, our baggage, the linen which had been taken out of the bedroom and checked everywhere we had been in Taupo. I had been reading the Kindle in bed the night before and the only place it could have been was in our room at Astro Accomodation. Long story short, it turns out our stuff had been stolen, most likely by the cleaner (who would not look me in the eye and was very keen to get away when I questioned her about the missing gear). The motel manager Debbie, who was actually very good, acknowledged as much when I talked to her about it later that day. She said she would call the police, at the owner's advice.

The room was okay, if small, and the bed comfortable. But having your stuff stolen kind of outweighs any of that. Don't go here.

Room Tip: Don't get a room.
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  • Stayed: March 2013, travelled as a couple
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1  Thank Hayden D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UtopianMotelTaupo, Owner at Utopian Motel Taupo, responded to this reviewResponded 19 August 2016

Hello Sir,

thanks for your review , we are new owner of this property and we have improved the service of motel. also now this Motel name is Utopian Motel Taupo.

We are requesting you to remove your photo and comment . its affecting our overall business .

Regards
Management
Utopian Motel Taupo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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72 - 78 of 92 reviews

Reviewed 6 March 2013

Such a great place to stay! not sure if under new management from previous reviews but my experience was fantastic! The lady at the front desk was so friendly and helpful for things to do with a little one. The room was smaller than im used to but was clean and just perfect for me and my daughter. In all was a wonderful place to stay and i shall definitely be back. Thank you

  • Stayed: March 2013, travelled with family
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Thank Lauren594
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2013

This Motel was disgusting. I would never recommend this place to anyone. The first room we were showed into smelt like urine, and we had to ask to change to another. In the second room there were nails on the floor, the shower door would not open and was very unsafe. This room also smelt a bit. In the end we just packed up and left even though we had paid for two nights. It really was terrible and it is not worth staying here, for about 10 dollars more you can go and stay anywhere else!!!!

Room Tip: Dont stay in any of these rooms.
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  • Stayed: December 2012, travelled as a couple
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Thank amelia c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UtopianMotelTaupo, Owner at Utopian Motel Taupo, responded to this reviewResponded 19 August 2016

Hello Sir,

thanks for your review , we are new owner of this property and we have improved the service of motel. also now this Motel name is Utopian Motel Taupo.

We are requesting you to remove your photo and comment . its affecting our overall business .

Regards
Management
Utopian Motel Taupo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2012

i didnt have a very good experience. Firstly the staff have mucked up our booking, and wouldnt change it because they were fully booked which was a lie because the sign still said vacanceys. when we got to the room, there was a phone which was broken hanging of a nail. the rooms arent sound proof so you can hear everything going on in the room next door. there is a kitchen however no utencils and glasses or pans so no point.

i wont be staying here again

  • Stayed: April 2012, travelled with friends
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2  Thank Lady-Lefaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UtopianMotelTaupo, Owner at Utopian Motel Taupo, responded to this reviewResponded 19 August 2016

Hello Sir,

thanks for your review , we are new owner of this property and we have improved the service of motel. also now this Motel name is Utopian Motel Taupo.

We are requesting you to remove your photo and comment . its affecting our overall business .

Regards
Management
Utopian Motel Taupo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2012

Stayed one night here in a room. It was a nice and comfy double bed room. Equipped with TV, heater, tea and coffee facility, and a microwave. There is a common kitchen to do the washing up, plus a big tv in there too. Shower/toilet was clean, but considered small. I'm small size person, so that is just fine by me. The manager was nice too. Would recommend to my friends/family of my size.

  • Stayed: March 2012, travelled solo
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1  Thank YesLife9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2012

Stayed here 2 nights, in a twin room with ensuite. Chose this place because of the reasonable price and having read that the rooms were quite small. Despite that I was still suprised at the tiny nature of the rooms - there's about 30-40 cms between the beds and the kitchenette unit consisted of a small fridge with a shelf above, a microwave above that, and a further shelf (no sink or bench space). Storage was an issue as there was no space for bags apart from the floor where you need to walk! The bathroom was comparitevely roomy - I think they could have made this a bit smallerand the room slightly larger. Also note that the spa is in the laundry, with no view.

I was kept awake for a while but some strange grunting noise from the owner's room next door, hence the low score for sleep quality.

However, the room was very clean and comfortable in general, and good value for the price paid. I would recommend it for someone on a budget but not wishing to stay in a hostel dorm, although this place does offer these as well.

Room Tip: Ask for one with a view if possible - ours had a tiny window to the driveway but some of the ones up...
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  • Stayed: April 2012, travelled with friends
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Thank M-Dog89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2012

First of all it seemed like a real nice place, the rooms were clean and the manager seemed nice, apart from the fact that she hinted to us to mop our own bathroom floor as it wasn't ready for us.
After dropping our stuff in the room we went down to ask her if there were any nice places to eat and she dismissed us, told us she was too busy to deal with us, because she hadn't cleaned a room (Check in is at 2 and it was now 5) shoved a brochure at us and stormed off.
Later on, we realised there was no remote control in our room went down to ask for one and she accused us of ''stealing'' the remote from the room next door as they didn't have one either. When we finally received a control she banged on our door and left it on the floor outside our room, and shouted ''Merry Christmas'' very sarcastically when we opened up.

We were sharing an adjoining bathroom with the room next door, the bathroom separated the two rooms so there was a door either side, which would have been fine if the doors actually locked. (we really didn't want our neighbour walking in while we were on the loo or in the shower or vise versa) Again, when we went down to tell her the bathroom door wouldn't lock she told us she was too busy to deal with it right now, (She was actually blaming another guest for booking the wrong days instead of admitting it was a mistake on her part) Which was fine but after 2 hours of waiting nothing had happened.
I heard her showing the guest to the room next door and playing around with the bathroom locks but still had no instruction as to what we were to do.
Once more we went downstairs to ask her, and my boyfriend heard her complaining about all the guests on her MOBILE phone saying she couldn't be bothered to deal with anyone else and actually named a few room numbers including ours explaining that we kept going down and nagging her. As soon as she saw that my boyfriend was there, she didn't even stop talking, instead walked inside the office and closed the door.
We ended up speaking to the lady next door, who also was unhappy being put in a room different to what she had booked.
We ended up having to knock on the door each time we needed to use the bathroom which wasn't ideal to say the least.
Upon check out, as she saw us walking down the corridor to return our key and shut the grate on us.
Do not stay here she doesn't deserve the buisness, and blames all her mistakes on her cleaners.

Room Tip: Don't stay here.
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  • Stayed: February 2012, travelled as a couple
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2  Thank TheGailstorm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UtopianMotelTaupo, Owner at Utopian Motel Taupo, responded to this reviewResponded 19 August 2016

Hello Sir,

thanks for your review , we are new owner of this property and we have improved the service of motel. also now this Motel name is Utopian Motel Taupo.

We are requesting you to remove your photo and comment . its affecting our overall business .

Regards
Management
Utopian Motel Taupo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Utopian Motel Taupo

Address: 76 Kaimanawa Street, Taupo 3330, New Zealand (Formerly Astro Accommodation Taupo - Motel & Backpackers)
Region: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Amenities:
Free Parking Kitchenette Ski-In / Ski-Out Wheelchair access
Hotel Style:
Ranked #62 of 68 Hotels in Taupo
Price Range: £33 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Utopian Motel Taupo 2*
Number of rooms: 21
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