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“Best customer service” 5 of 5 bubbles
Review of Millennium Hotel and Resort Manuels Taupo

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Millennium Hotel and Resort Manuels Taupo
Ranked #9 of 71 Hotels in Taupo
Certificate of Excellence
Sydney, Australia
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Best customer service”
5 of 5 bubbles Reviewed 30 July 2014

The location and lake view from our room was fabulous and although the decor of the room was a little dated we have nothing but praise for the Millennium Hotel. The heart, and best part are the staff, they were all wonderful, friendly, helpful professional people who couldn't do enough for us. Dinner in the restaurant was also excellent, we enjoyed it so much we ate in for both nights of our stay. The lounge is a great comfortable area to relax and enjoy a drink or just enjoy the lake view while sitting by the fire. Probably not the 'flashest' hotel in the area but you wont find better people to look after you or better value for money.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VickiS662
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OzzieTaupo, General Manager at Millennium Hotel and Resort Manuels Taupo, responded to this review, 18 August 2014
Dear vickiS662 - Thank you for writing of your wonderful time at our hotel - it is very rewarding to hear and I will pass on to Chef and all of our team. Sincerely hope we have to opportunity to welcome you back in near future. (great snow skiing right now ?! but many other options to enjoy also) kind regards Diane
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539 reviews from our community

Traveller rating
    280
    188
    57
    7
    7
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (179)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Any
English first
Perth
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 27 July 2014

We had an amazing weekend in Taupo and I'd highly recommend this hotel. We arrived around 4pm, was warmly greeted and sent to our suite overlooking Lake Taupo. The hotel is literally right on the Lake's edge, about 4-5 meters away from the water. We were lucky with the weather, crystal clear skies and no wind at all. The bed in our room was the biggest we have seen, a Californian King, big enough for a family of four. Flat screen HD tv and a huge Jacuzzi bath made the experience even better. Dinner at the restaurant was superb, we had the eye fillet and the venison mains with quail and prawn starters; excellent presentation and quality. Breakfast was outstanding as well, we had a table right at the windows, overlooking the sunrise, great variety of hot and cold options on the buffet. This hotel has the best location in Taupo, great rooms and best food in New Zealand.

Room Tip: Stay at a second floor suit - more expensive but worth the money :)
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank perthsurfergirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OzzieTaupo, General Manager at Millennium Hotel and Resort Manuels Taupo, responded to this review, 18 August 2014
Dear perthsurfergirl - what a lovely review to read - much appreciated and I will pass on your praises to our wonderful staff. I also hope you had a wonderful NZ holiday and that we have the chance to welcome you back in the future. Best wishes Diane
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Norfolk, United Kingdom
Level Contributor
118 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 26 July 2014

We loved this hotel with a terrace overlooking the Lake. We had a bedroom, shower room and lounge with comfy sofa and chairs. The bed was a delight and the shower room had a good range of toiletries and first class equipment. We could park outside but had to drive into town. We had a welcome drink on arrival. I loved the internal swimming pool with the grotto and the water was so warm as it was naturally thermal heated, especially good early in the morning.

Room Tip: Ask for one overlooking the Lake which I believe they all did? The building is two storeys only so n...
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  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank sandraclaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OzzieTaupo, General Manager at Millennium Hotel and Resort Manuels Taupo, responded to this review, 18 August 2014
Dear sandraclaire, thank you for sharing your experience with other travelers. We appreciate how fortunate we are with our surroundings here and are pleased to know you enjoyed your time with us also. Hope you have many happy NZ memories and that we have the chance to welcome you back another time.
Kind regard,s Diane
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Brisbane, Australia
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 22 July 2014

Once again we headed back to Taupo and Millennium where we are now quite well known. The service was spectacular as always - stayed in a similar style room with big king sized bed. Only think I don't like is that the beds can be pulled apart and the ridge in the middle of the bed had big ridges down the middle. Views of the lake were spectacular - especially the sun rise on Saturday morning.

Room Tip: Only one room to request - lake view.
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  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Moncatz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OzzieTaupo, General Manager at Millennium Hotel and Resort Manuels Taupo, responded to this review, 18 August 2014
Dear Moncatz - we love having you return and thank you so much for sharing with readers.PLEASE refer to this bed situation with your next visit - we do replace beds regularly and will do what we can to ensure you have the best sleep next time.
best regards, Diane
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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 July 2014

We recently stayed over for 1 night. Well located with friendly staff, great rooms, meals etc. It is well located and we had a great view over the lake. The only issue I had was that my room did not have an safe.This should be fitted to all rooms.I do not want to travel to reception to use such a facility.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jaffanorthshore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OzzieTaupo, General Manager at Millennium Hotel and Resort Manuels Taupo, responded to this review, 22 July 2014
Dear Jaffanorthshore - thank you for your positive feedback, all comments taken very seriously to provide excellence in service and guest satisfaction. We do have safes in some already and happy for you to request this as priority on your return.
We hope to welcome you back in the future - best regards Diane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jeddah, Saudi Arabia
Level Contributor
163 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed 24 June 2014

Only stayed one night but thought it was fine. Staff friendly and quick check in. The room is not big but has a good view. The lakefront walking path is right outside so you do hear some voices early in the morning. Thought the buffet breakfast was good and attentive staff - I think the Argentinian guests at the next table were surprised to have an Argentinian waitress speak to them, and cozy chairs in the lounge to read the newspaper with a coffee. The grotto spa was quite different, hot and relaxing, although walking past the restaurant with a towel wrapped around you is probably not a normal procedure. When we compared the price with a motel excluding breakfast and no view then I think it was quite reasonable.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Craig N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OzzieTaupo, General Manager at Millennium Hotel and Resort Manuels Taupo, responded to this review, 26 June 2014
Dear Craig - Thank you for sharing your experience with us - I am pleased you enjoyed your time here and will be sure to pass on your comments to staff and Barbara our lovely breakfast supervisor. I also hope you enjoyed the rest of your time in NZ and will be able to return another time. Kind regards Diane
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Wgtn
Level Contributor
208 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 bubbles Reviewed 23 June 2014

Really loved the friendly staff, location, view and well presented and tasty food. That was as good as it got as the room I was in was in a pretty poor state. Not sure if its was just this room but for the cost of $200 you expect it to be clean and have all things working properly inside. This was not the case and was a big let down.

  • Stayed June 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank G-DoggyRulz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OzzieTaupo, General Manager at Millennium Hotel and Resort Manuels Taupo, responded to this review, 26 June 2014
Dear G-DoggyRulz - Thank you for writing the positive about our wonderful food and staff - we do pride ourselves on this - as well as normally excellent comments about our good housekeeping and clean rooms.
Consequently your feedback about this has really taken me by surprise - I do not know by this review what room you were in but all rooms will be thoroughly checked now to insure no other problems arise. If any issues are bought to our attention during a stay we will go out of our way to ensure guests are comfortable and happy even if it means moving to another room if we are able to do that. I apologize sincerely for disappointing you on this occasion and do hope we will have another chance to restore your confidence in our services in the future. kind regards Diane
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Additional Information about Millennium Hotel and Resort Manuels Taupo

Property: Millennium Hotel and Resort Manuels Taupo
Address: 243 Lake Terrace, Taupo 3330, New Zealand
Region: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Taupo
#6 Luxury Hotel in Taupo
#7 Business Hotel in Taupo
#7 Family Hotel in Taupo
#17 Romantic Hotel in Taupo
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Millennium Hotel and Resort Manuels Taupo 4.5*
Number of rooms: 51
Official Description (provided by the hotel):
Millennium Hotel and Resort Manuels Taupo boasts magnificent lake edge location, luxurious ambience and welcoming professional service makes this a very desirable popular destination for your Taupo accommodation and dining experience.Accommodation includes superior lakefront studios, junior queen and king suites, some with spa baths, all with air conditioning, large screen TV, DVD, radio, telephone, mini bar, coffee, tea, hairdryer, iron, ironing board. All rooms are elegantly furnished. Most units are absolute lake edge, step from your room to the beach or balcony.Edgewater Restaurant and Beach Brasserie are renowned for award winning, superb cuisine with a wine list and stunning views to match. Recreational - on site - heated swimming & ‘Grotto’ plunge pools, sauna, gym & tennis court. Near by- fishing, boating, hot pools, 4 fabulous golf courses, helicopter, scenic flights, parachute, snow skiing, art and vineyard tours to name a few.Guest testimonials confirm our excellent reputation for BEST location, food, facilities, friendly personal service. ... more   less 
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Also Known As:
Millennium Hotel Manuels Taupo

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