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“Excellent restaurant Bistro Lago” 5 of 5 bubbles
Review of Hilton Lake Taupo

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Hilton Lake Taupo
Ranked #7 of 71 Hotels in Taupo
Certificate of Excellence
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent restaurant Bistro Lago”
5 of 5 bubbles Reviewed 19 September 2011

I spent a few afternoons having a bite to eat and a few drinks at the Bistro Lago connected to the Hilton and the service was excellent. There was excellent rapport between the manager and the customers, and everybody was treated with respect. The service was quick and there were no mistakes.

I can't speak for the rooms themselves, but the relaxing atmosphere of the bar area in the restaurant and the great service definitely deserve high marks.

  • Stayed September 2011, travelled on business
    • 5 of 5 bubbles
      Service
Helpful?
Thank amm343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonlaketaupo, Manager at Hilton Lake Taupo, responded to this review, 23 September 2011
Dear amm343,

Thank you for taking the time to post feedback regarding your experience in Celebrity Chef Simon Gault's Bistro Lago restaurant.

It is pleasing to read that you enjoyed your dining experience in Bistro Lago, one of only a few top end Taupo restaurants. Further reviews on the restaurant can be found here http://www.tripadvisor.com/Restaurant_Review-g255113-d1804522-Reviews-Bistro_Lago-Taupo_North_Island.html

Thank you again for taking the time to post feedback, I will ensure that this is passed on.

Kind regards,

Clinton Farley
Hotel Manager | Hilton Lake Taupo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,913 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (396)
Date | Rating
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English first
Wellington, New Zealand
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 18 September 2011

We stayed one night at the Hilton Lake Taupo. From the minute we walked into reception we were made to feel very welcome. Check-in was very prompt, we had opted for an online upgrade to an apartment and we were not disappointed. Our apartment was on the top floor and it was very spacious and perfectly clean. The decor was very pleasant and the layout worked really well. We had moved rooms as the previous room did not have the bedding configuration we had originally asked for, but the move was made very quickly and without fuss, and staff were very obliging. We had two meals at the Bistro Lago restaurant and the food (and wine) was outstanding. The only comment we would make re. the restaurant was the maitre d' (or restaurant manager) was stomping around in some high heeled boots (quite noisy on the wooden floor) and was quite abrasive. Other staff were very friendly and attentive, and the experience as a whole was amazing. Will definitely be back and will recommend to others. Thanks Hilton Lake Taupo :)

Room Tip: top floor apartment
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  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank LarlieD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonlaketaupo, Manager at Hilton Lake Taupo, responded to this review, 23 September 2011
Dear LisaDelany,

Thank you for taking the time to record feedback on TripAdvisor.
It is always a pleasure to read such positive feedback and certainly something I am very proud of when we achieve a perfect stay.

I value your feedback regarding the footwear of team members in the restaurant and will ensure this is addressed.

Thank you again for your comments, we do strive to offer the best possible service, facilities and offerings of the region and it is wonderful to have this confirmed by feedback.

We look forward to welcoming you back to Hilton Lake Taupo in the not too distant future.

Sincerely,

Clinton Farley
Hotel Manager | Hilton Lake Taupo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wollongong
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 15 September 2011

We booked here as our 'extravigant' night on a recent car trip of the North Island. Its a nice place. We received a good rate, but 5 star it is not! No porters, the parking was exhorbitantly expensive or we could park on a cut up bit of lawn (so we did). The apartment room was an apartment indeed, complete with prominent ads asking us to buy it! Tacky. Location is away from the town centre and the lake, up in the suburbs, so nothing special there. Really disapointing!

Room Tip: Stay somewhere with better atmosphere
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  • Stayed April 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
Thank FlyingJOHN_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonlaketaupo, Manager at Hilton Lake Taupo, responded to this review, 16 September 2011
Dear FlyingJOHN_10,

Thank you for taking the time to post feedback following your stay with us in April.

Your observations and opinions are very much appreciated as they enable us to assess the standard of our facilities and services and monitor if we are meeting guests needs and expectations. I am sorry to hear that our porter was not at hand when you arrived.

Our contemporary, stylishly designed apartments are fully self contained and offer sweeping views across Lake Taupo. While the hotel is a short 7-minute stroll to the waterfront walking track and only 5-minutes by vehicle to town, we are pleased to offer panoramic lake views, a benefit of not being town centre with bay views.

I am sorry that we did not meet your personal expectations and would like the opportunity to welcome you back in the future to share with you the high level of personal service we pride ourselves on.

Sincerely,

Clinton Farley
Hotel Manager | Hilton Lake Taupo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
132 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed 11 September 2011

The Hilton In Taupo really is a 5 star place to stay.We were impressed by the service and by the room.We were in room 11 which is in the historical hotel building. To use the phrase "recently refurbished" really just isn't a fair description. I'd honestly say the entire room was removed and a brand new room built in its place.
We had dinner downstairs in Lago which was fantastic.We requested simply that the chef gave us his favorite meals.Now I've had beef wellington before but nothing as nice as what they served us.
In essence the stay was brief but we were extremely happy with the hotel its staff and amenities
Incidently if heading down from auckland the easy way to get to the hotel is to take the new deviation road south and turn right at the napier/toupo road.It saves about 15 minutes

  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tony F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonlaketaupo, Manager at Hilton Lake Taupo, responded to this review, 16 September 2011
Dear kazbanz,

It was a delight reading your review on the hotel. I am pleased to hear both our team and accommodation exceeded your expectations.

It is our aim to ensure every guests' experience is a unique and personalised one. I am glad that your enjoyed your residence in our Heritage Building, now 122 years old. The Heritage building was updated in October 2009 and maintains Heritage Character as well as a modern spin to fit in with our newer Mountain Wing.

It is pleasing to read that your experience in Bistro Lago was thoroughly enjoyed and your request for "Chefs Recommendation" was a sumptuous dining journey. Simon Gault and his Head Chef Jason Lewis will be pleased to receive this feedback.

Thank you for mentioning the new ETA (East Taupo Arterial), indeed it is quicker to travel up this at the Wairakei intersection to the hotel and by-pass town, to the hotel. The ETA also provides easy access from the airport, within 5-minutes.

We look forward to welcoming you back for another special escape in the near future.

Sincerely,

Clinton Farley
Hotel Manager | Hilton Lake Taupo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 7 September 2011

Great service, accommodation and stunning views from our Lake facing guest plus room! My partner and I were celebrating our anniversary and were presented with a bottle of bubbly on arrival! Love the personal and extra friendly service from hotel to Simon Gaults restaurant, Bistro Lago.

  • Stayed August 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kiwilovetravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonlaketaupo, Manager at Hilton Lake Taupo, responded to this review, 16 September 2011
Dear kiwilovetravel,

Thank you for taking the time to place feedback regarding your recent experience at Hilton Lake Taupo. It is always pleasing to read such positive feedback.

At Hilton Lake Taupo we take pride in offering a high level of accommodation, facilities and personal service and I am delighted to hear that you enjoyed your special anniversary occasion with us.

We look forward to welcoming you back in the near future.

Best regards,

Clinton Farley
Hotel Manager | Hilton Lake Taupo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 3 September 2011

Lovely rooms, great view of the lake and mountains. The pillow menu is a good idea, service to the rooms was excellent. Exercise centre is awesome, and all very clean. What I didn't like: (1) on a freezing, sleeting day, the spa pool was too hot to even put my hand in, the swimming pool way too cold, and the children's pool even colder - therefore all unuseable; (2) why, as guests of the hotel, were we not allowed to walk through the empty reception area to get to the hotel restaurant? We were asked to leave the building and walk around the outside of the hotel through the icy rain; (3) the restaurant wouldn't honour the special breakfast-included deal that the hotel had given us, meaning an embarassing argument both mornings and sub-standard breakfasts. Classy hotel, but don't have breakfast there.

  • Stayed August 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ali M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonlaketaupo, Manager at Hilton Lake Taupo, responded to this review, 5 September 2011
Dear Ali M,

Thank you for choosing to stay at Hilton Lake Taupo. I appreciate you taking the time to post feedback on TripAdvisor.

I can confirm that our outdoor pool facilities remain at a fairly constant temperature throughout the year. The spa pool 33 degrees, lap and children’s pool 24 degrees Celsius. Our pools are heated by thermal heat exchange, utilising the natural geothermal activity of the region. The heating is supplemented by gas and temperature monitored twice daily.

I acknowledge your feedback regarding access to restaurant, Bistro Lago. Access to the restaurant is via covered walkway.
I am sorry that you experienced difficulties ordering breakfast; I will certainly investigate further to ensure the restaurant team are fully aware of all package inclusions.

Again, thank you for taking the time to place feedback, I look forward to welcoming you back to the hotel in the future..

Sincerely,

Clinton Farley
Hotel Manager | Hilton Lake Taupo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington
2 reviews
5 of 5 bubbles Reviewed 1 September 2011

Really enjoyed the hotel, beautiful surroundings and peaceful. All the staff from the beginning to the end were extremely helpful. It was our 25th Silver Wedding Anniversary and the hotel gave us a bottle of wine in the room, water and chocolates every night with a complimentary newspaper every day. I think it was the head receptionist, she went above and beyond the call of duty, calliing my daughter in the evenings on her own time, buying a balloon for our 25th to make sure the room was exactly how my daughter wanted it - she deserves a lot of praise for all her thoughtfulness and eye for detail - thank you so much and I commend you. The room was magnificent - luxurious - fabulous. The only dissappointment was that we went to breakfast on the Saturday morning, upon entering, the waitress sat us down and that was that. We assumed there must be only the buffett breakfast - but no, when we went to sign the bill the waitress asked if we had had the buffett breakfast or the cooked breakfast of choice - we didn't know that there was a choice so we went with the buffett. I must admit the buffett was too much for us as we had eaten in the restaurant the night previous and it was devine. I was also very surprised that three of the food items were missing (bacon, sausage and mushrooms), I had to ask the waiter to replenish the food items - which he did but we had to wait. There were no saucers for the tea/coffee and the cups that were there were white glass (I thought very cheap for such a first class hotel). But apart from the breakfast experience, we had a great time, would most certainly come back to the hotel and certainly recommend it to our friends. Well done Hilton Taupo. Regards, Susan Dikvert, Wellington

Room Tip: We had a room in the rear of the hotel which was very quiet, but the front rooms had a fabulous view...
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  • Stayed August 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Inbarushka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonlaketaupo, Manager at Hilton Lake Taupo, responded to this review, 5 September 2011
Dear Inbarushka,

Congratulations once again on the celebration of your 25th Silver wedding anniversary. It was a delight to host you at Hilton Lake Taupo for this special occasion and I am pleased to hear that our team were able to ensure that this was extra special.

I note your feedback regarding breakfast in Bistro Lago with interest and am sorry that the level of personal service was lacking during your dining experience. All guest feedback is greatly appreciated and assists in our overall training of the team.

Thank you again for sharing your experience, we look forward to once again accommodating you at Hilton Lake Taupo in the near future.

Sincerely,

Clinton Farley
Hotel Manager | Hilton Lake Taupo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Lake Taupo

Property: Hilton Lake Taupo
Address: 80-100 Napier Road, Taupo 3330, New Zealand
Phone Number:
Region: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Taupo
#4 Luxury Hotel in Taupo
#6 Family Hotel in Taupo
#10 Romantic Hotel in Taupo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Lake Taupo 5*
Number of rooms: 113
Official Description (provided by the hotel):
Welcome to Hilton Lake Taupo, the regions only 5 Star International hotel. From its spectacular vantage point, Hilton Lake Taupo commands magnificent views over New Zealand’s largest lake and beyond. This distinguished hotel offers a wide range of room types (113 rooms total), from Hilton Guest Rooms through to the grand Presidential Suite. For families, groups and those staying a little longer, one to three bedroom apartments offer a convenient new option. Rejuvenate with a round of tennis, or a workout in the fully-equipped gym or enjoy a dip in the naturally heated outdoor pool and spa-pool or relax in the sauna or steam room. Indulge in flagship restaurant and bar, Bistro Lago with an inspired menu created by New Zealand master chef Simon Gault. Be prepared for an extraordinary experience: an outstanding location, a breathtaking panorama, exceptional service, an intimate ambiance and contemporary luxury of the highest standard. ... more   less 
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Also Known As:
Hilton Lake Taupo Hotel Taupo
Terraces Hotel Taupo

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