Disappointing start in that the room was not ready at check in time of 3pm. Room was finally ready after 3rd trip back to reception, each more than 10 min after the promised time. While the staff were apologetic and in the end provided a complementary breakfast for the following morning as compensation it was very disappointing for the amount we were paying for the stay. The 1 bedroom suite was excellent and the kids loved it. Breakfast was average with very mediocre service. I came away with the feeling that the hotel did not have sufficient staff. Overall lovely hotel but we did not consider it value foe money and the most disappointing stay I have had at a Hilton hotel
- Official Description (provided by the hotel):
- Welcome to Hilton Lake Taupo, the regions only 5 Star International hotel. From its spectacular vantage point, Hilton Lake Taupo commands magnificent views over New Zealand’s largest lake and beyond. This distinguished hotel offers a wide range of room types (113 rooms total), from Hilton Guest Rooms through to the grand Presidential Suite. For families, groups and those staying a little longer, one to three bedroom apartments offer a convenient new option. Rejuvenate with a round of tennis, or a workout in the fully-equipped gym or enjoy a dip in the naturally heated outdoor pool and spa-pool or relax in the sauna or steam room. Indulge in flagship restaurant and bar, Bistro Lago with an inspired menu created by New Zealand master chef Simon Gault. Be prepared for an extraordinary experience: an outstanding location, a breathtaking panorama, exceptional service, an intimate ambiance and contemporary luxury of the highest standard. ... more less
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- Also Known As:
- Hilton Lake Taupo Hotel Taupo
- Terraces Hotel Taupo