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“Just Average”
Review of Hilton Lake Taupo

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Hilton Lake Taupo
Ranked #7 of 69 Hotels in Taupo
Certificate of Excellence
Wisconsin
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Just Average”
Reviewed 12 February 2014

I stayed at this Hilton for two nights because we are Hhonors gold and it seemed like the right thing to do. I was dissapointed in the overall experience. While the hotel has a decent location overlooking Lake Taupo and the rooms and beds are up to Hilton standards, I felt it lacked any sort of wow factor. The staff did not seem very welcoming upon arrival and I was quite disappointed in the room we were given on the ground floor on the back side if the hotel. There seems to be no perks for your Hhonors status level at this property except an average continental breakfast. The layout of the hotel felt more like a motel than a traditional Hilton property. It is also in need of some minor maintenance as we found security doors propped open due to technical faults and several hallway lights that were burnt out or flickering. The pool and workout facility are quite nice however. If I was back in the area again I would at least look into some other lodging options rather than going straight to the Hilton just because of its brand and our membership level.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ruhl34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, 17 February 2014
Dear ruh134,

Thank you for taking the time to post on trip advisor. I am sorry to hear that on this occasion we did not meet all of your expectations as a valued Hilton Honours member and that the staff did not appear welcoming. Please realise that this is not indicative of our usual levels of service and that your views have most certainly been shared with our Front Office Manager who has discussed your valuable feedback with his team.

Thank you for your additional comments regarding the minor maintenance issues. If you would like to discuss anything further than please do not hesitate to contact me direct by emailing ryan.mikkelson@hilton.com.

Once again many thanks for your time.

Kindest Regards

Ryan Mikkelson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Odessa, FL
Level 4 Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 11 February 2014

My husband and I spent one night at this Hilton property on a drive from Auckland to Wellington, and were very pleased with the professionalism of the staff and with quality of our room. The property is only a few years old, and our room was clean, modern, comfortable and spacious. The only aspect we found a bit inconvenient was the number of doors we had to go through to get into our room, (several) a bit difficult when you are getting in and out with bags. Sunset was beautiful from the property, but the best view is lakeside at one of the cafes.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Kscott_Odessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, 17 February 2014
Dear Kscott_Odessa,

Many thanks for taking the time to post your feedback on trip advisor. I am delighted to hear that you enjoyed your time with us and found the staff professional and the rooms clean, modern and spacious. In regards to the amount of doors, I do apologise for any inconvenience caused, these are fire regulation and by law we are required to have them. If you were to stay again than please ensure that you utilise our portage service.

We hope to be able to welcome you back to the Hilton Lake Taupo in the near future.

Kindest Regards

Ryan Mikkelson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pulborough, United Kingdom
Level 2 Contributor
6 reviews
Reviewed 11 February 2014

This Hilton does not do the hilton chain justice. We had a standard room. There was very little storage space which meant we had to live out of our suitcase. The space in the bathroom was poor even by budget hotel standards - very little room around the sink & only a shower.

In the restaurant one did not get a feeling of a well managed operation - the breakfast buffet was running out of items on a regular basis. The coffee was terrible, weak & tasteless.

The hotel wanted to charge 1.5 percent to pay by credit card & the service we received on checking out could only be described as sullen.

Not a good experience..

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JRI47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, 17 February 2014
Dear JR147,

Thank you for sharing your comments on trip advisor, I appreciate your feedback as it shows me where we are doing well and where we can improve.

I am sorry to hear that on this occasion we have not met all of your expectations. Having noted your observations regarding the restaurant, your views have most certainly been shared with the Food & Beverage Manager who joins me in apologising for any inconvenience caused.

In regards to the 1.5% credit card surcharge, as with many hotel chains this was introduced to assist with increasing bank fees. I am hoping that you were given the opportunity to pay by eftpos or cash which obviously does not have this additional fee.

Once again thank you for your valued feedback.

Kindest Regards

Ryan Mikkelson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Napier, New Zealand
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 February 2014

A family of 7 so we "took over" a 3 bedroom suite. The "room" was beautifully decorated and had all the modern facilities including underfloor central heating, air conditioning, fully equiped kitchen, 2 bathrooms, balconies at each end...

We used the fitness centre - warm pool, spa, sauna and gym - and all were great.

The location is terrfic - right next to De Bretts Hot Pools and views out over Lake Taupo. You are only a few minutes from downtown Taupo and all the attractions but the peace and quiet is fabulous.

  • Stayed September 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank magea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, 17 February 2014
Dear Magea,

Many thanks for your recent trip advisor post. Your feedback is important to us and I am thrilled to hear that you had such a great time utilising all of our wonderful facilities. The 3 bedroom apartments are the perfect choice for a family especially with the full cooking facilities.

We hope to be able to welcome you back to the hotel for more “peace and quiet”.

Kindest Regards

Ryan Mikkelson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 6 Contributor
164 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 10 February 2014

The sunset is awesome but the view of the lake is interrupted a vacant field and a prominent red hylux ute and little attempt has been made on the hotel gardens. The removal of empty beer bottle from the lawn would have helped.
High prices and poor equipment in the kitchen and pay for Internet and parking all added to a rather lack luster visit.
The three bed room unit was large and modern and may be more suited to a corporate style stay.

The local tourism bureau were most unhelpful.

Room Tip: Look closer to the lake where there may be less road noise and a better lake view which is why peopl...
See more room tips
  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oziemuncher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, 17 February 2014
Dear Oziemuncher,

Thank you for taking the time to post your feedback on trip advisor. I am sorry to hear that on this occasion we have not met all of your expectations. I thank you for your feedback as without it we cannot improve. It is unfortunate that the gardens were not to your taste as we do spend a lot of time on them and in general get very positive feedback about them. The 3 bedroom apartments are indeed spacious and modern and are ideal for both families and corporates.

Once again thank you for your feedback.

Kindest Regards

Ryan Mikkelson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
1 review
Reviewed 9 February 2014

Very spacious rooms, helpful reception and excellent facilities. The buffet breakfast is worth having. The fitness centre with spa pool heated pool gym and sauna was amazing. quiet rooms in a good location overlooking the lake.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Christine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, 17 February 2014
Dear Christine R,

Thank you for taking the time to post your most favourable comments on trip advisor. I am delighted to hear that you enjoyed all aspects of your stay with us.

We hope to be able to welcome you back to the Hilton Lake Taupo in the near future.

Kindest Regards

Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Milton, United Kingdom
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 February 2014 via mobile

Set on the hillside above lake taupo giving lovely views across the lake. Staff are really great giving such good service. Hotel rooms of very good standard, would recommend this hotel and would love to stay again.

Stayed November 2013, travelled with friends
Helpful?
Thank elizjoca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, 17 February 2014
Dear Elizjoca,

Thank you for your most favourable post on trip advisor. I am delighted to hear that you enjoyed your stay with us and would not only love to return but will also recommend us to family and friends.

We look forward to seeing you back here again.

Kindest Regards

Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Lake Taupo

Property: Hilton Lake Taupo
Address: 80-100 Napier Road, Taupo 3330, New Zealand
Phone Number:
Region: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Taupo
#4 Luxury Hotel in Taupo
#6 Family Hotel in Taupo
#10 Romantic Hotel in Taupo
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hilton Lake Taupo 5*
Number of rooms: 113
Official Description (provided by the hotel):
Welcome to Hilton Lake Taupo, the regions only 5 Star International hotel. From its spectacular vantage point, Hilton Lake Taupo commands magnificent views over New Zealand’s largest lake and beyond. This distinguished hotel offers a wide range of room types (113 rooms total), from Hilton Guest Rooms through to the grand Presidential Suite. For families, groups and those staying a little longer, one to three bedroom apartments offer a convenient new option. Rejuvenate with a round of tennis, or a workout in the fully-equipped gym or enjoy a dip in the naturally heated outdoor pool and spa-pool or relax in the sauna or steam room. Indulge in flagship restaurant and bar, Bistro Lago with an inspired menu created by New Zealand master chef Simon Gault. Be prepared for an extraordinary experience: an outstanding location, a breathtaking panorama, exceptional service, an intimate ambiance and contemporary luxury of the highest standard. ... more   less 
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Also Known As:
Hilton Lake Taupo Hotel Taupo
Terraces Hotel Taupo

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