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“Nice and relaxing”
Review of Hilton Lake Taupo

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Hilton Lake Taupo
Ranked #7 of 69 Hotels in Taupo
Certificate of Excellence
Reviewed 11 April 2014

* really nice hotel
* spacious rooms
* friendly staff
* well maintained and very clean
* breakfast buffet was great, though offering bagels but no cream cheese for an american hotel chain was a bit odd


* would recommend and will come back

Room Tip: upper floors have better lake view
  • Stayed: April 2014, travelled as a couple
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Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this reviewResponded 22 April 2014

Dear John K

Thank you for taking the time to post such wonderful feedback on TripAdvisor and it is fantastic to see that you enjoyed all aspects of your stay with us and it is great to hear that we will have the pleasure of welcoming you back again in the near future.

Kind regards,
Ryan Mikkelson
Hotel Manager

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1,349 - 1,355 of 2,109 reviews

Reviewed 9 April 2014

We enjoyed out stay at the Hilton Lake Taupo. The reception staff was very helpful and the restaurant food and service was excellent. The rooms were nicely appointed and the grounds were well kept. We opted for a larger Jr. Suite, which did not have a view of the lake. We would have preferred a amaller room with a view instead, as the view was not that special. Also, the location is not ideal as it is not near the lake or town.

  • Stayed: March 2014, travelled as a couple
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Thank Kimcarp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this reviewResponded 10 April 2014

Dear Kimcarp

I am delighted to see that you enjoyed your recent stay with us and that you found the team, restaurant, roam and grounds to be excellent. I really appreciate you taking the time to post your lovely comments on TripAdvisor and I hope that we will see you again in the near future.

Kind Regards,
Ryan Mikkelson
Hotel Manager

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Reviewed 8 April 2014

The hotel is really nice and the room junior suite we had very spacious. We stayed 4 nights and the service was really good. We could see the pool from our deck and it looked gorgeous. To me it felt like apartments and not a hotel, I like a busy hotel foyer with bell hops and valet persons and you just did not see of any this here, it was also quite a walk to the rooms by way of veranda, so being so separate away from the main entrance it just did not feel like a hotel to me. Due to Hiltons name everything was first class quality and the staff are very professional, food room service very quick and top class food, very good housekeeping staff, rooms spotless and I mean spotless

  • Stayed: March 2014, travelled with family
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Thank Fiona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this reviewResponded 10 April 2014

Dear Fiona M

Thank you for taking the time to post such wonderful feedback on TripAdvisor, and I am delighted to see that you enjoyed your recent stay with us. It is great that you were able to enjoy one of our spacious junior suites and that you found the team and facilities to be professional and spotless.
Fiona M, I hope that we will have the pleasure of welcoming you back in the very near future.

Kind Regards,
Ryan Mikkelson
Hotel Manager

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Reviewed 4 April 2014

This was not our first trip to the Hilton Taupo. The clean and spacious rooms combined with the heated pool and spa area combine to make it a great year round destination. Previously, we have found the restaurant to offer excellant quality food and service. However this visit we were not so impressed.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Catherine O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this reviewResponded 8 April 2014

Dear Catherine O

Thank you for taking the time to post on trip advisor following your recent stay. It was a pleasure having you here with us and I welcome your feedback as it helps me understand where we do well and where we can improve. I am sorry to hear that on this occasion we did not meet your expectations and I hope that we will have the pleasure of welcoming you back again in the near future so that we can ‘make it right’.

Kind Regards,
Ryan Mikkelson
Hotel Manager

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Reviewed 2 April 2014

Hotel was ok, service good. rooms have nice furnishings and touches (like good bathroom facilities, great showerhead, great soaps etc) but the rooms were really small. internet was terrible - the connection kept dropping out. and for what you pay you really think the wireless should be free but that's pretty standard in NZ to have it as an extra charge. the location was a fair way away from the main hub of Taupo, which was a shame. the view was nice but if I went back I'd stay at one of the motels by the water, probably cheaper - better location, bigger room and wireless included.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Meg263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this reviewResponded 8 April 2014

Dear Meg263

Thank you for taking the time to post feedback about your recent stay on TripAdvisor I appreciate your feedback as it helps me understand where we are doing well and where we can improve. I am delighted to see that you found the service to be good and the rooms to be well furnished. I thank you for your additional feedback and we hope to see you again at the Hilton Lake Taupo.

Kind Regards,
Ryan Mikkelson
Hotel Manager

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Reviewed 1 April 2014

We moved to the Hilton for just one night to get away from the Iron Man activities by the lakeside. The change of scene had us overlooking one of the geo-thermal areas around Taupo so much quieter than our previous hotel. The room was lovely - spacious, king bed (sooo comfortable), lots of little extras - I guess it would mainly be used for business stays. I agree with the reviewer who commented about the share balcony. It was great to overlook the spa and pool but our presence on it in the afternoon clearly inhibited the couple next door as theirs did to us the next morning. It is expensive and I found the staff, on the whole, a bit stiff and formal. We dined in the restaurant where the food was fresh and high quality and where the staff dealt heroically with a difficult party seated next to us who complained about everything.

  • Stayed: February 2014, travelled as a couple
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Thank notacouchpotato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this reviewResponded 8 April 2014

Dear notacouchpotato

I am delighted to see that you were able to escape the hustle and bustle of the Ironman and relax with us for the night. It is great to see that you found your room to be spacious and comfortable. Thank you for taking the time to post your feedback and we look forward to hopefully welcoming you back again in the future.

Kind Regards,
Ryan Mikkelson
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2014

Really enjoyed the overall experience. Restaurant was top notch, rooms were good with comfortable beds and nice bathrooms. Pool area was fab. Service was great. Ticked all of the boxes. Highly recommend.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Hayley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this reviewResponded 8 April 2014

Dear Hayley M

I really appreciate you taking the time to post your favourable comments on TaipAdvisor and am delighted to see that you really enjoyed your recent stay with us. It is great see that you found our restaurant to be top notch and you would highly recommend our service and facilities.
Hayley M I look forward to hopefully welcoming you back again in the very near future.

Kind Regards,
Ryan Mikkelson
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Lake Taupo

Address: 80-100 Napier Road, Taupo 3330, New Zealand
Phone Number:
Region: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Taupo
#4 Luxury Hotel in Taupo
#6 Family Hotel in Taupo
#10 Romantic Hotel in Taupo
Price Range: £99 - £229 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Lake Taupo 5*
Number of rooms: 113
Official Description (provided by the hotel):
Welcome to Hilton Lake Taupo, the regions only 5 Star International hotel. From its spectacular vantage point, Hilton Lake Taupo commands magnificent views over New Zealand’s largest lake and beyond. This distinguished hotel offers a wide range of room types (113 rooms total), from Hilton Guest Rooms through to the grand Presidential Suite. For families, groups and those staying a little longer, one to three bedroom apartments offer a convenient new option. Rejuvenate with a round of tennis, or a workout in the fully-equipped gym or enjoy a dip in the naturally heated outdoor pool and spa-pool or relax in the sauna or steam room. Indulge in flagship restaurant and bar, Bistro Lago with an inspired menu created by New Zealand master chef Simon Gault. Be prepared for an extraordinary experience: an outstanding location, a breathtaking panorama, exceptional service, an intimate ambiance and contemporary luxury of the highest standard. ... more   less 
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Also Known As:
Hilton Lake Taupo Hotel Taupo
Terraces Hotel Taupo

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