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“Excellent Stay”
Review of Hilton Lake Taupo

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Hilton Lake Taupo
Ranked #7 of 69 Hotels in Taupo
Certificate of Excellence
Dunedin
2 reviews
“Excellent Stay”
Reviewed 5 June 2014

We recently had a long weekend away without our children and loved it. The rooms were so lovely and clean, the service was incredible and we loved the dining at the bistro lago. would definitely recommend and stay there again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Erin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, 16 June 2014
Dear Erin M,

Thank you for your recent post on TripAdvisor, it is wonderful to see that you enjoyed the recent long weekend with us and we very much look forward to welcoming you back again soon.

Kind Regards,
Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,019 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (411)
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English first
Auckland, New Zealand
1 review
Reviewed 4 June 2014

We booked using booking.com and had a fantastic stay away for an extended weekend. The staff were very friendly and helpful and the room was lovely. Eating at the restaurant "Bistro Lago" was a particular highlight. Would definitely stay again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kelly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, 16 June 2014
Dear Kelly T,

I am delighted to see that you enjoyed your recent stay with us and that your dining experience was a particular highlight.

We very much look forward to seeing you again in the near future.

Kind Regards,
Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paraparaumu, New Zealand
2 reviews
Reviewed 2 June 2014

We had 3 nights at the Hilton Lake Taupo at the end of May / beginning of June and had a great time. We stayed in a 2 bedroom apartment and cannot fault it. Apartment sleeps maximum of 8 but has so much space. Ideal for a family or larger group with 2 living areas and fully equipped kitchen not to mention the 2 large balconies with awesome views. Staff we're very helpful throughout the stay. Highly recommended!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clodaghbarnett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, 16 June 2014
Dear Clodaghbarnett,

I really appreciate you taking the time to post such wonderful feedback on TripAdvisor. It is great to see that you found our 2 bedroom apartments fitting to your needs and we look forward to hopefully welcoming you back again in the near future.

Kind Regards,
Ryan Mikkelson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, England.
Level Contributor
75 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 1 June 2014

We stayed here for 3 days whilst touring around South island, it was perfect for what we wanted and although in itself not in a particularly special location its facilities.

The gym, pool and spa were fantastic, the restaurant area was also very pleasant.

The rooms are very comfortable and a huge variety of types whether front of the property or back, one side over looks the pool the other the lake in the distance.

My only complaint
YOU PAY A LOT FOR THIS HOTEL AND YET THEY STILL CHARGE FOR WIFI, THERE IS NO NEED FOR IT NOWADAYS. STOP IT!!!!!

I would stay again - but I wouldn't pay for wifi on check out.

Stayed April 2014, travelled as a couple
Helpful?
Thank onthepiste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, 16 June 2014
Dear onthepiste,

Thank you for taking the time to post your feedback on TripAdvisor, it is fantastic to hear that you enjoyed our gym and spa facilities as well as your dining experience in Bistro Lago. I am glad to hear that you found our rooms to be very comfortable and that the hotel’s location we perfect for your touring around.

We hope to see you again soon.

Kind Regards,
Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh
Level Contributor
53 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 1 June 2014

We stayed here in mid March and were lucky enough to book the hotel on a good deal at the last minute, and then were given an upgrade. The Hilton provides that extra touch of luxury and we had a fantastic suite, just at a time when we so appreciated it. The suite had a huge bedroom; a very comfortable and spacious sitting room with an enormous picture window looking onto a large, private balcony and spectacular view beyond; a bathroom with a heated floor and a really powerful shower; a fully fitted kitchen with washing machine and tumble dryer (which proved so useful because all our clothes had been soaked and mud splattered when we had been caught in a torrential downpour while walking in a thermal park); and in-room wifi.
After being chilled on our walk we also made good use of the fitness centre, outdoor heated pool, sauna and steam room, all of which are kept in pristine condition.
We ate breakfast at the Hilton; again it had everything you would expect from a hotel of its standard: a huge range of fresh and healthy dishes, as well as dishes for everyone's personal and cultural preference.
The hotel is just outside the town, but this means that it is really peaceful, and, like most travellers, we had a car so this suited us well.
The staff were warmly welcoming, friendly and so helpful.

Stayed March 2014, travelled as a couple
Helpful?
Thank x2_travel_bug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, 3 June 2014
Dear x2_travel_bug,

It is fantastic to hear that you enjoyed your recent stay with us and I really appreciate you taking the time to post about it on TripAdvisor. I am delighted to see that you enjoyed your breakfast at Bistro Lago and that you were able to make use of our pool and spa facilities to relax after your hard day.

I do hope that we will see you again soon.

Kind Regards,
Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 1 June 2014 via mobile

Quality 4.5 star property with all inclusions. Spotless clean and moderate luxury room with views to Lake Taupo and mountains beyond. Excellent gym next to heated pool, spa and steam room much appreciated features. Five star meal in the restaurant. Check in personnel over pretentious while check out crew very pleasant.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, 3 June 2014
Dear Steven P,

I really appreciate you taking the time to post your comments on TripAdvisor and it is fantastic to see that you enjoyed your recent stay with us. I am delighted to hear that you made use of our gym and spa facilities and hope that we will have the pleasure of welcoming you back again in the not so distant future.
Kind Regards,

Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Zealand
Level Contributor
80 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 31 May 2014

My partner and I stayed here for 3 nights as part of a business trip and extra night.

The Hotel itself is reasonably well located near the lake and just off two main roads. It is however the kind of location that would require the guest to have access to a vehicle to get the best out of it. For guests with cars parking is available free outside or for a fee in a secure internally accessed area under the hotel. The location also allows rooms on the lake side to have an excellent view of lake Taupo (the largest lake in NZ). Rooms on the other side have a pleasant outlook over the pool and a natural area with thermal activity.

Check in is fast and easy for a group and the staff are very friendly and knowledgeable. The rooms (we were in a King Hilton Guest Room) are very large and our room had access to an outside table and secluded area near the pool. This is not my first visit to the Hilton and over the years I have been in many different rooms that have all been of the same high standard. The rooms are warm, clean and modern. Ours had a nice deep bath and separate shower. Aircon is controlled from a panel in the room and works well. Good size TV with access to a range of channels local and international. There is also WiFi available but this is at additional cost unless you access from the lobby area.

Beds are quite soft and there is a selection of pillows available from the main reception desk area. My only comment in relation to room selection is that rooms on the ground floor, depending on specific location, can suffer from a bit of noise from the pool area and especially from the plumbing in rooms above.

The hotel also has a bar and restaurant facility staffed by friendly locals and with a good atmosphere. There are also a couple of outside areas with fireplaces that are good to have a drink at. The pool, spa and gym areas are very nice. Only issue here is to make sure that the spa and pool have not recently been serviced as they use extremely large amounts of chemicals. I suggest conversion to salt water would be a great change in this day and age.

Overall the Hilton is a superb place to stay. Rates do vary and at the cheaper end represent a bargain for travelers looking for high quality accommodation. The staff are well trained and make you feel very welcome. Nothing is too much trouble.

Room Tip: Ground floor rooms may suffer a little from external and internal noise.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank justine555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, 3 June 2014
Dear justine555,

Thank you for taking the time to post lovely comments on TripAdvisor. It is delightful to hear that you enjoyed your recent stay with us and thank you for your continued loyalty. It is great to see that you make us of all the facilities and we very much look forward to seeing you again in the near future.

Kind Regards,
Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Lake Taupo

Property: Hilton Lake Taupo
Address: 80-100 Napier Road, Taupo 3330, New Zealand
Phone Number:
Region: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Taupo
#4 Luxury Hotel in Taupo
#6 Family Hotel in Taupo
#10 Romantic Hotel in Taupo
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hilton Lake Taupo 5*
Number of rooms: 113
Official Description (provided by the hotel):
Welcome to Hilton Lake Taupo, the regions only 5 Star International hotel. From its spectacular vantage point, Hilton Lake Taupo commands magnificent views over New Zealand’s largest lake and beyond. This distinguished hotel offers a wide range of room types (113 rooms total), from Hilton Guest Rooms through to the grand Presidential Suite. For families, groups and those staying a little longer, one to three bedroom apartments offer a convenient new option. Rejuvenate with a round of tennis, or a workout in the fully-equipped gym or enjoy a dip in the naturally heated outdoor pool and spa-pool or relax in the sauna or steam room. Indulge in flagship restaurant and bar, Bistro Lago with an inspired menu created by New Zealand master chef Simon Gault. Be prepared for an extraordinary experience: an outstanding location, a breathtaking panorama, exceptional service, an intimate ambiance and contemporary luxury of the highest standard. ... more   less 
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Also Known As:
Hilton Lake Taupo Hotel Taupo
Terraces Hotel Taupo

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