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“Sweet”
Review of Hilton Lake Taupo

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Hilton Lake Taupo
Ranked #7 of 69 Hotels in Taupo
Certificate of Excellence
Whangaruru, New Zealand
1 review
“Sweet”
Reviewed 11 July 2014

Great Location, extra comfortable bed with pillows to suit your preference (Perfect). Modern, spacious and clean rooms. Fantastic heating in rooms including the floor heating in the bathroom that was excellent, really appreciated. Staff very helpful and friendly.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Henry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, 14 July 2014
Dear Henry M,

Thank you for taking the time to post such wonderful feedback on TripAdvisor and it is fantastic to see that you found the bed to be comfortable and the rooms to be modern, spacious and clean. I hope that we will have the pleasure of seeing you again soon.

Kind regards
Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (406)
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English first
Level Contributor
7 reviews
4 hotel reviews
Reviewed 10 July 2014

Where to start I have to say this is one of the best venues I have stayed at. The staff were genuinely friendly, helpful and interactive, when they are interacting with each other and they don't know they are being overheard you can tell they are happy and enjoy their work and each other. The food was fantastic, the rooms great and comfortable, it was fantastic

Room Tip: The heritage part of the hotel is awesome
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  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Tonya T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, 14 July 2014
Dear Tonya T,

I really appreciate you taking the time to post feedback on TripAdvisor and I am delighted to hear that you enjoyed your recent conference with us. I am glad that the food and facilities were fantastic and that the team made a lasting impression on you. We hope that you will return again very soon.

Kind regards
Ryan Mikkelson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gisborne, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2014

Great view, comfortable apartment and lovely pool facilities. However we were surprised that services like wifi and car park were all additional costs per day. Something we should have checked before booking. I would have thought those charges could have been part of the substantial booking fee.......

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Kelly R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, 14 July 2014
Dear Kelly R,

Thank you for taking the time to post feedback about your recent stay with us, it is great to hear that you found the apartment and facilities to be lovely and comfortable. I hope that we will see you back again soon.

Kind regards
Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 July 2014

The Hilton Lake Taupo is a bit out of town but the views of the lake make it well worth while. Unfortunately our room did not face the lake but looked over the valley. The room itself was comfortable and well appointed. The bathroom was rather small and there was no bath. The housekeeping staff were very pleasant and helpful. We found the outdoor walk from the carpark to the room quite long but we could have chosen to spend $10 for the underground carpark. Spa pool and gym facilities very nice. Very nice reception staff. We didn't dine but the restaurant looked nice. Would be a great place to stay in summer when the pool and tennis courts would be very appealing.

Room Tip: Ask for a room with a lake view, close to reception.
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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CatherineWatson70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, 14 July 2014
Dear CatherineWatson70,

Thank you for your wonderful comments on TripAdvisor and I am delighted to see that you enjoyed your recent stay with us. I hope that we will have the pleasure of welcoming you back in the Summer so that you can enjoy our wonderful facilities some more.

Kind regards
Ryan Mikkelson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, New Zealand
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 July 2014

Was so pleased we chose this hotel to celebrate our wedding anniversary as it was everything we had hoped for. We stayed in a Deluxe room in the heritage wing which was lovely, having lake and snow mountain views. I did arrange at the time of booking that we could get one with a good view. Super comfortable bed and the bathroom in room 11 is truly massive with both a large bath and a great rain shower. Loved the heated bathroom tiles. The rooms in the heritage wing are all unique being of slightly varying sizes and they don't all have a bath. We loved the heritage wing which is oozing with character and beautifully renovated. All the staff we spoke with were friendly and competent. Michael our waiter at Bistro Lago especially so. The dinner we had there was superb as you would expect. The buffet breakfasts were great and I liked that you could order a proper flat white included in the bed/breakfast deal instead of the usual filter coffee provided.
A memorable weekend spent here, will definitely return!

Stayed July 2014, travelled as a couple
Helpful?
1 Thank gillyflower5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, 14 July 2014
Dear gillyflower5,

It is wonderful to hear that you enjoyed your recent stay with us and thank you for posting such lovely comments about it on TripAdvisor. I am glad that you enjoyed our lovely Deluxe room and that you found the team to be friendly and competent. We look forward to welcoming you back again soon.

Kind regards
Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
1 review
Reviewed 7 July 2014

It was affordable to stay here when they have specials. The check in is great. Rooms quite spacious. Beautiful outlook. Would be stunning in summer and I could see myself coming back here in summer for a few days. While the hotel is a few minutes to the lake it has its own pools and recreational area that guests can use which are nicer than stepping into a freezing cold lake!

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Joanna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, 14 July 2014
Dear Joanna P,

Thank you for taking the time to post such wonderful feedback on TripAdvisor and it is fantastic to see that you enjoyed your time with us. I am delighted to see that we will have the pleasure of welcoming you back in the Summer as we look forward to seeing you again soon.

Kind regards
Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NZ
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 July 2014

The staff were absolutely wonderful. I didn't take note of the guy's name on reception, however, he was extremely friendly and helpful. I did however make a point of noting Guido's name as I truly believe he would have to be one of the friendliest, helpful and obliging staff member I have dealt with for years. Sarah served us for dinner and was wonderful also.
The rooms are clean and in particular the bedrooms are spacious.
The only small gripe I would have is that the key entrance cards aren't particularly good and take a lot of swiping before you are able to gain entrance.
We will go back and highly recommend the hotel and of course the staff members. A special thank you to Guido for making our stay even more enjoyable.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NZHalton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, 7 July 2014
Dear NZHalton,

It is absolutely fantastic to hear that you thoroughly enjoyed your recent stay with us and thank you for taking the time to post about it on TripAdvisor. I will be sure to pass your lovely comments onto Guido, Sarah and the rest of the team, and we look forward to seeing you again soon.

Kind Regards,
Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Lake Taupo

Property: Hilton Lake Taupo
Address: 80-100 Napier Road, Taupo 3330, New Zealand
Phone Number:
Region: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Taupo
#4 Luxury Hotel in Taupo
#6 Family Hotel in Taupo
#10 Romantic Hotel in Taupo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Lake Taupo 5*
Number of rooms: 113
Official Description (provided by the hotel):
Welcome to Hilton Lake Taupo, the regions only 5 Star International hotel. From its spectacular vantage point, Hilton Lake Taupo commands magnificent views over New Zealand’s largest lake and beyond. This distinguished hotel offers a wide range of room types (113 rooms total), from Hilton Guest Rooms through to the grand Presidential Suite. For families, groups and those staying a little longer, one to three bedroom apartments offer a convenient new option. Rejuvenate with a round of tennis, or a workout in the fully-equipped gym or enjoy a dip in the naturally heated outdoor pool and spa-pool or relax in the sauna or steam room. Indulge in flagship restaurant and bar, Bistro Lago with an inspired menu created by New Zealand master chef Simon Gault. Be prepared for an extraordinary experience: an outstanding location, a breathtaking panorama, exceptional service, an intimate ambiance and contemporary luxury of the highest standard. ... more   less 
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Also Known As:
Hilton Lake Taupo Hotel Taupo
Terraces Hotel Taupo

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