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“Fabulous resting place”

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The Reef Resort - Heritage Collection
Ranked #3 of 69 Hotels in Taupo
Certificate of Excellence
Auckland Region, New Zealand
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Fabulous resting place”
4 of 5 bubbles Reviewed 30 October 2013

Had a fabulous 2-nighter here in a 1 bedroom poolside apartment over Labour Weekend with a Grab One deal. Really felt we got just the luxury that the deal had indicated. Views from the room and balcony were exceptional making this a fab place to relax and enjoy views of the lake. From the lounge you could see the swans frolicking on the lake. You could step out onto the balcony for fresh air and enjoy the closer up view. There was access to the lake via a security gate a short distance from your room. The rooms were newish and well supplied with 2 TV's (one in the bedroom and one in the lounge), and the kitchen had everything you would need with a microwave, toaster, 2 element hot plate and fridge. The female proprietor went way above and beyond with helping to unload luggage from the car and into the unit. The website was exceptionally helpful with extra detail such as recommended places to eat out which really saved us doing the work and potentially being disappointed. Free WiFi was included and we were given four 200 mb vouchers upon arrival. I was on it a lot and never got through these so really appreciated the generosity. We were in an accessible unit so had the choice of two showers. The shower was wonderful - great water pressure and temperature. The only unpleasant surprise was the wall-mounted toilet which seemed to creak and wobble when we used it. We were a little fearful it might fly off the wall when we sat on it. Soon got used to it though. Our room was close to reception with internal access from the foyer. This made it a little noisy as kids would be playing nearby and especially as the stairwell was next to the bedroom. However, it was a very busy holiday weekend so I imagine this would be less of a problem at other times. Had a fab stay and recommend to all who are looking for a place to stay close to town with loads of comfort.

Room Tip: Ask for a room with a view and you will be pleasantly surprised.
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  • Stayed October 2013, travelled as a couple
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Helpful?
1 Thank Vicki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, 31 October 2013
Thank you for your feedback. It is always appreciated as we always find ways that we can improve on our service and amenities. We are sorry about the wobbly toilet, we will be attending to it today.

We are glad that you enjoyed your stay here and loved the views. We hope to see you again soon.
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497 reviews from our community

Traveller rating
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    11
    3
    3
See reviews for
122
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (151)
Date | Rating
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English first
Napier, New Zealand
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 23 October 2013

A perfect place to spend a relaxing weekend. Loved the choice of pools and landscaped areas. The lake and pathways are on the doorstep and the rooms are very clean and well laid out. Just to top it off, the hosts are super friendly and accommodating. Would love to stay there again.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stritchie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, 24 October 2013
Thank you for your review.

We are very happy that you enjoyed your stay with us and enjoyed our fabulous hot pools in our newly landscaped back garden. Be sure to stay with us again and maybe you can hire our bikes and go for a ride along the lake front that you can access from our property.

Thank you again and we hope to see you again in the future.
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Te Awamutu, New Zealand
Level Contributor
13 reviews
5 hotel reviews
5 of 5 bubbles Reviewed 20 October 2013

We thoroughly enjoyed our stay here. We were welcomed, helped with our bags and given local information. . Our room had a great view of the lake and the "snowy" mountains.. Very comfortable room with spa bath, great bed and kitchen facilities. Easy access to lake for walks. We will return!.

Room Tip: Ask for Lake views if you like the water.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 462GrandMay462
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, 21 October 2013
Hello there.

Thank you so much for your fantastic review/feedback. My wife and I had to spend a week in one of our own luxury studios when we first started managing here due to not have a bed in our own flat. We have to say the views that you experienced from that room were something that we could get very used to.

We are so happy that you enjoyed everything that our room had to offer and also were more than happy to help you with the information you needed to make your stay in Taupo more enjoyable. We always like to make sure that our guests get the most out of their stay here. Not only at our motel, but in Taupo in general also.

We do hope to see you again in the future.
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London, United Kingdom
Level Contributor
83 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 15 October 2013

Great place.
Fabulous rooms with Jacuzzi baths, fantastic views, great facilities, really friendly and helpful staff.
Thermal spa pool that must be tried.
And take a walk round the lake and watch the ducks cooking them selves in the thermal springs.

Room Tip: I don't think they have a bad room
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mandy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, 16 October 2013
Thank you so much for your feed back. As always we are happy to hear that the Jacuzzi in the room went down a treat. They are a feature of our luxury studios that we are very proud of. Being on the lake front is another great feature that we love to promote, and Erin and I love to walk along the lakefront and do exactly what you did, by watching the ducks hang out near the hot springs. Always entertaining!

We do hope that you come again and thank you once again for your fantastic comments.
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Brisbane, Australia
Level Contributor
169 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed 6 October 2013

I have to thank the contributors to Trip Advisor for their recommendations, that I wholeheartedly support. The owners could not have been more welcoming, or more helpful. My room, with a view of snow-capped mountains, was delightful. It’s possibly one of the best small resorts in Taupo, and I wish I could have done it justice by staying longer.

Room Tip: Ask for view of the lake
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  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank myrgatroyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, 8 October 2013
Thank you Robert for your kind feedback. We are glad that you found Trip Advisor a useful tool in finding accommodation. We are especially happy that you enjoyed your stay with us. We certainly enjoyed having you stay and hope very much that next time you are in Taupo, you will stay us again.

Thank you again.
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rotorua
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 28 September 2013

Very nice hotel, recently renovated very clean and tidy, the hot mineral pool was a hit.


The staff where super friendly and very knowledgeable, they advised for us to go to the pantry for dinner and it made our trip.

The hotel is located right on the lake, at night i recommend walking out the front and see all the steam coming off the lake

Can't fault it..

I rate my experience there 8/10

Room Tip: Must be on level 2 or 3, not 1
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glen a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, 28 September 2013
Hello Glen,

Thank you for taking the time to place a response on Trip Advisor. We very much enjoyed having you stay with us here at The Reef Resort.

We especially liked that you enjoyed the easy private lake access that our property has down to the lake. We are lucky with the hot mineral water coming out into the lake near our front section, and it is particularly handy as we use the mineral water from that stream to heat our thermal pool.

So again thank you for your kind words and feed back, and we hope to see you again sometime soon.

Kind Regards

Erin and Amos
Managers
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Hamilton, New Zealand
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 25 September 2013

We stayed for two nights. The room on arrival was clean and tidy but lacked the nice fresh clean smell of the previous motel we had stayed in. We seemed to get cooking smells coming into our room, especially in the morning, the smell of bacon cooking was very strong in our room. The service of the room on our second day was very basic - the bed only pulled up not made, with the blanket even sitting on the floor on one side of the bed and not even over the edge of the other side and the floors had not been vacumed at all. However the warm swimming pool and hot mineral spa were fabulous and we thoroughly enjoyed them. The managers were very pleasant and friendly.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank geejae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reefresorttaupo, Manager at The Reef Resort - Heritage Collection, responded to this review, 25 September 2013
Thank you so much for your feedback.

First of all, we would like to apologise for the lack of attention and detail with concerning the service. We do instruct our housekeeping staff to clean and vacuum when and if needed, and certainly make the bed. Basically we expect the room to be serviced to a standard that we have set and this is not good enough. We will have having strong words with our staff to ensure this never happens again.

We also apologise for the cooking smells that may have come into your room. However we do not have any control as to what people cook in their kitchens and occasionally the cooking smells can drift around the property, and there is not a lot that we can do to control that.

We are a property that prides itself on our cleanliness and presentation, so to us this is a complete failure, and we will be sure to make sure this does not happen again. We do hope you consider returning here as we would love to make up for your less than satisfactory stay. Do contact us and let us know.

We are pleased that you enjoyed the hot pools and swimming pool.

Once again thank you so very much for your feed back.

Erin and Amos
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Additional Information about The Reef Resort - Heritage Collection

Property: The Reef Resort - Heritage Collection
Address: 219 Lake Terrace | Town Center, Taupo, New Zealand
Region: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Taupo
#2 Luxury Hotel in Taupo
#2 Family Hotel in Taupo
#2 On the Beach Hotel in Taupo
#4 Romantic Hotel in Taupo
#4 Business Hotel in Taupo
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Reef Resort - Heritage Collection 4*
Number of rooms: 21
Official Description (provided by the hotel):
We offer modern, clean, quiet and comfortable motel accommodation right on the edge of Lake Taupo, New Zealand. We have a range of room options from studio suites to one Bedroom Units all with spa baths and heat pumps.to luxury three bedroom apartments with thermal spa pools. We have free on-site parking, a heated swimming pool, a thermal pool, free high speed fibre WiFi, and most rooms come with breath-taking views of the lake and surround mountains. ... more   less 
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Also Known As:
The Reef Hotel Taupo
Reef Hotel Taupo

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